[GLOBAL][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 27/08/2026 15:50 UTC
End time : 27/08/2026 16:10 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 27, 2026 - 16:13 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer.

Please find the details of this incident below :

Start time : 27/08/2026 15:50 UTC
Impacted Service(s) : Filerz288 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their MX Plan mailboxes, preventing them from reading, sending, or receiving emails.
Emails received during the incident will be stored and delivered once the service is restored.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 27, 2026 - 16:06 UTC

This incident affected: Collaborative solutions || MX Plan (Mailbox Access, Mail Flow, Operations).