Start time : 06/11/2024 12:00 UTC End time : 07/11/2024 22:25 UTC We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Nov 08, 2024 - 10:45 UTC
Update
Our technical teams are still working on a solution to resolve this issue. Further updates will be provided as soon as significant progress has been made.
Posted Nov 07, 2024 - 16:07 UTC
Update
We kindly ask customers to make use of the web interface as a working solution in the meantime. We are working diligently to implement a solution to this problem.
Posted Nov 07, 2024 - 13:13 UTC
Update
Unfortunately, the system has been affected again. Our team is working to resolve the issue.
Posted Nov 07, 2024 - 10:16 UTC
Identified
The issue has been identified and a solution has been implemented. We are delighted to announce that the system is now stable, and we are pleased to report that there have been some improvements.
Posted Nov 06, 2024 - 17:48 UTC
Update
We are continuing to investigate this issue.
Posted Nov 06, 2024 - 14:38 UTC
Investigating
An incident is in progress on our Collaborative solutions offer.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 06/11/2024 12:00 UTC Service impact : Customers may be unable to send emails from webmail or email client. Ongoing actions : Our technical teams are investigating the issue. Update will be posted as significant progress is made.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Nov 06, 2024 - 11:28 UTC
This incident affected: Collaborative solutions || MX Plan (Mailbox Access, Webmail).