We are pleased to inform you that the incident affecting our Web Hosting offer in the the specific Cliuster100 has been resolved.
Start time : 26/08/2025 09:00 UTC End time : 26/08/2025 09:50 UTC Root Cause : It was due to a software issue on shared servers.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 26, 2025 - 10:06 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 26, 2025 - 09:49 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : Our technicians have made some adjustments. The situation is improving.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Aug 26, 2025 - 09:47 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting Web Hosting offer in the the specific Cluster100..
Here are some supplementary details :
Start time : 26/08/2025 09:00 UTC Impacted Service(s) : Slowness is observed in Cluster100. Customers Impact : Customers may face some slowness when they attempt to access logs. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 26, 2025 - 09:37 UTC
Investigating
We are currently experiencing an event affecting our Web Hosting offer in the the specific Cliuster100..
Start time : 26/08/2025 09:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 26, 2025 - 09:29 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster100).