[Global][VoIP] - SMS incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our SMS offering has been resolved.

Start time : 21/10/2026 14:30 UTC
End time : 23/10/2026 09:30 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 15:28 UTC

Investigating

We are currently experiencing an incident affecting our VoIP offering.

Please find the details of this incident below :

Start time : 21/10/2026 14:30 UTC
Impacted Service(s) : Replies to SMS sent using short numbers are temporarily not delivered.
Customers Impact : Customers are temporarily unable to receive replies to their SMS sent using short numbers.
Ongoing Actions : In coordination with our provider, our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 23, 2026 - 09:13 UTC

This incident affected: VoIP || SMS.