[GRA][Web Hosting] - Administrative tasks Cluster102 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 03/10/2026 15:36 UTC
End time : 03/10/2026 18:07 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 03, 2026 - 18:08 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster102.

Here are some supplementary details :

Start time : 03/10/2026 15:36 UTC
Impacted Service(s) : Some administrative tasks, such as website updates and cron jobs... are temporarily unavailable.
Customers Impact : Customers are temporarily unable to perform certain administrative tasks on their websites.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 03, 2026 - 15:37 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster102).