[GRA][Web Hosting] - Filerz901 - Cluster103 incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting offering has been resolved.

Start time : 06/09/2026 19:30 UTC
End time : 07/09/2026 02:00 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 07, 2026 - 02:24 UTC

Monitoring

Service has been fully restored since 07/09/2026 02:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/09/2026 19:30 UTC
Impacted Service(s) : The websites hosted on Filerz 901 in cluster 103 were temporarily unavailable.
Customers Impact : Customers with a website hosted on FilerZ901 in Cluster103 were temporarily unable to access it.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 07, 2026 - 02:10 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the GRA region

Here are some supplementary details :

Start time : 06/09/2026 19:30 UTC
Impacted Service(s) : The websites hosted on Filerz 901 in cluster 103 are temporarily unavailable.
Customers Impact : Customers with a website hosted on filerZ901 in cluster103 are temporarily unable to access it.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 07, 2026 - 01:52 UTC

This incident affected: Web Hosting || Datacenter GRA (Cluster103).