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[GRA][Collaborative solutions] - MX Plan incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident affecting our MX Plan offering has now been resolved.
Please find the details of this incident below :
Start time : 08/10/2026 21:32 UTC
End time : 08/10/2026 22:03 UTC
Impacted Service(s) : The storage server homez.286 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails.
Incoming emails received during the incident were queued and delivered once the service was restored.
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Please find the details of this incident below :
Start time : 08/10/2026 21:32 UTC
End time : 08/10/2026 22:03 UTC
Impacted Service(s) : The storage server homez.286 was temporarily unavailable.
Customers Impact : Customers were temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and could not send or receive emails.
Incoming emails received during the incident were queued and delivered once the service was restored.
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Investigating
We are currently experiencing an incident affecting our MX Plan offering, which is causing temporary availability issues on homez.286.
Please find the details of this incident below :
Start time : 08/10/2026 21:32 UTC
Impacted Service(s) : The storage server homez.286 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and cannot send or receive emails.
Incoming emails are being queued and will be delivered once the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find the details of this incident below :
Start time : 08/10/2026 21:32 UTC
Impacted Service(s) : The storage server homez.286 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to log in to their MX Plan email accounts, whether via webmail or an email client (e.g., Outlook, Thunderbird), and cannot send or receive emails.
Incoming emails are being queued and will be delivered once the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Mailbox Access).