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[LIM3][Collaborative solutions] - Hosted Exchange incident notification
Incident Report for Web Cloud
Resolved
Start time : 25/10/2024 14:50 UTC
End time : 25/10/2024 15:59 UTC
Service impact : Customers couldn't access their mailboxes.
Root cause : Incident link
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Posted Oct 25, 2024 - 19:39 UTC
Monitoring
Service impact :Since 15:59 UTC, customers are able to access their mailboxes.
Ongoing actions : Our teams are currently monitoring the situation
Posted Oct 25, 2024 - 16:02 UTC
Identified
An incident is in progress on our Hosted Exchange offer.

Please be aware that this is currently affecting the Availability.

Here is detail for this incident :

Start time : 25/10/2024 14:50 UTC
Service impact : Customers can't access their mailboxes.
Root cause : Incident link
Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Posted Oct 25, 2024 - 15:44 UTC
This incident affected: Collaborative solutions || Hosted Exchange (Mailbox Access).