[GLOBAL][Collaborative solutions] - Zimbra Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 26/08/2026 06:16 UTC
End time : 26/08/2026 14:05 UTC
Root Cause : This incident was caused by the following maintenance operations
https://network.status-ovhcloud.com/incidents/p4g65d5jgtc1
https://network.status-ovhcloud.com/incidents/6dbt0pvkfxk6

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 26, 2026 - 14:10 UTC

Update

Please find an update of this incident below :

Update : This incident is also caused by the following maintenance: https://network.status-ovhcloud.com/incidents/6dbt0pvkfxk6
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 26, 2026 - 13:21 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GLOBAL region.

Here are some supplementary details :

Start time : 26/08/2026 06:16 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes.
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/p4g65d5jgtc1
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 26, 2026 - 06:47 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access, Delivery email, Operations).