[BHS5][Database] - Host unreachable incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Databases has been resolved.

Start time : 24/11/2025 15:35 UTC
End time : 24/11/2025 15:57 UTC
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/ggqp66bfw4py

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 24, 2025 - 15:59 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific region BHS5.

Here are some supplementary details :

Start time : 24/11/2025 15:35 UTC
Impacted Service(s) : The following hosts are unreachable :
clouddb002.ca002.clouddb.ovh.net
clouddb003.ca002.clouddb.ovh.net
sharedsql001.ca002.clouddb.ovh.net
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 24, 2025 - 15:50 UTC

This incident affected: Databases || CloudDB BHS (ca002).