Start time : 14/10/2024 14:20 UTC End time : 14/10/2024 16:45 UTC Root cause : Some PCI host were overloaded by VMs
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Oct 31, 2024 - 17:07 UTC
Update
35 Webc are impacted. The hosted websites may be unreachable or some slowness may be observed on.
Posted Oct 31, 2024 - 16:35 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 31, 2024 - 15:44 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 31, 2024 - 15:00 UTC
Update
An incident is in progress on our WebHosting offer.
Please be aware that this is currently affecting the latency.
Here is detail for this incident :
Start time : 14/10/2024 14:20 UTC Service impact : Websites slowness is observed on cluster024. Ongoing actions : Our technical teams are investigating the issue. Update will be posted as significant progress is made.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Posted Oct 31, 2024 - 14:58 UTC
Investigating
We have detected an issue on one of our services. We will update informations when we will have more details. Start time : 14/10/2024 14:20 UTC
Posted Oct 31, 2024 - 14:55 UTC
This incident affected: Web Hosting || Datacenter GRA (Cluster024).