[GRA][Web-Databases] - Databases incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Web Hosting/Databases has been resolved.

Start time : 21/08/2025 03:55 UTC
End time : 21/08/2025 08:05 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 21, 2025 - 08:08 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The affected equipment is being replaced.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 21, 2025 - 05:23 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hostings and Databases offer in GRA region.

Here are some supplementary details :

Start time : 21/08/2025 03:55 UTC
Impacted Service(s) : The following databases and web hosting: sharedsql013.eu010, clouddb009.eu012, clouddb042.eu010, sharedsql056.eu002, clouddb053.eu010 and clouddb055.eu010 are unreachable.
Customers Impact : Customers are temporarily facing issue while accessing their data located in the specified databases.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 21, 2025 - 05:07 UTC

This incident affected: Web Hosting || Databases GRA (eu002, eu010) and Databases || CloudDB GRA (eu010, eu012).