[GRA][Web Hosting] - Filerz 956 Cluster029/129 incident notification

Incident Report for Web Cloud

Update

Please find an update of this incident below :

Update : Filerz956 on the Cluster029/129 is experiencing instability again.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 28, 2026 - 00:34 UTC

Monitoring

We would like to inform you that our service has been fully restored as of 27/10/2026 12:00 UTC. Monitoring is still in place to ensure long-term stability.

Please find the details of this incident below :

Start time : 27/10/2026 09:00 UTC
Impacted Service(s) : Filerz 956 was unreachable on Web Hosting Cluster129.
Customers Impact : Customers were temporarily unable to access their websites hosted on the affected filerz.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 27, 2026 - 14:08 UTC

Investigating

We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the Filerz 956 Cluster129.

Here are some supplementary details :

Start time : 27/10/2026 09:00 UTC
Impacted Service(s) : Filerz 956 is unreachable on the Cluster129.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 27, 2026 - 09:36 UTC

This incident affects: Web Hosting || Datacenter GRA (Cluster129).