[EU][Collaborative solutions] - Zimbra incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 10/09/2025 21:00 UTC
End time : 10/09/2025 21:51 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 10, 2025 - 22:42 UTC

Monitoring

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The Mailstores has been operational since 10/09/2025 21:51 UTC.
Root Cause : This incident was caused by a software issue.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 10, 2025 - 21:57 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific EU region.

Here are some supplementary details :

Start time : 10/09/2025 21:00 UTC
Impacted Service(s) : Mailstores are temporarily unavailable.
Customers Impact : Customers are temporarily unable to connect to mailstores.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 10, 2025 - 21:19 UTC

This incident affected: Collaborative solutions || Zimbra (Web Access).