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[GLOBAL][Collaborative solutions] - Mx Plan incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident on our Mx Plan offer has now been resolved.
Here is detail for this incident :
Start time : 22/04/2025 10:00 UTC
End time : 22/04/2025 11:16 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 22/04/2025 10:00 UTC
End time : 22/04/2025 11:16 UTC
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Investigating
We are currently experiencing an incident affecting our Mx Plan offering.
Here is detail for this incident :
Start time : 22/04/2025 10:00 UTC
Impacted Service(s) : Sending Mail are temporarily unreachable.
Customers Impact : You may experience an error "SMTP: Invalid response code received from server" while attempting to send an email.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 22/04/2025 10:00 UTC
Impacted Service(s) : Sending Mail are temporarily unreachable.
Customers Impact : You may experience an error "SMTP: Invalid response code received from server" while attempting to send an email.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || MX Plan (Delivery email).