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[GRA3][Collaborative solutions] - Zimbra incident notification
Incident
Report for Web Cloud
Resolved
We would like to inform you that the incident on our Zimbra offer has now been resolved.
Here is detail for this incident :
Start time : 02/05/2025 06:43 UTC
End time : 02/05/2025 10:02 UTC
Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 02/05/2025 06:43 UTC
End time : 02/05/2025 10:02 UTC
Root Cause : This incident was caused by a hardware issue.
We thank you for your understanding and patience throughout this incident.
Identified
We have determined the origin of the incident affecting our Zimbra offer.
Here are some supplementary details :
Start time : 02/05/2025 06:43 UTC
Impacted Service(s) : Zimbra mailboxes.
Customers Impact : Some customers are temporarily unable to access their Zimbra mailboxes.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 02/05/2025 06:43 UTC
Impacted Service(s) : Zimbra mailboxes.
Customers Impact : Some customers are temporarily unable to access their Zimbra mailboxes.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an incident affecting our Zimbra offer.
Here is detail for this incident :
Start time : 02/05/2025 06:43 UTC
Impacted Service(s) : Zimbra mailboxes.
Customers Impact : Some customers are temporarily unable to access their Zimbra mailboxes.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 02/05/2025 06:43 UTC
Impacted Service(s) : Zimbra mailboxes.
Customers Impact : Some customers are temporarily unable to access their Zimbra mailboxes.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Zimbra offer.
Start time : 02/05/2025 06:43 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 02/05/2025 06:43 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Collaborative solutions || Zimbra (Web Access).