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[EU][VoIP] - Conferences incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our VoIP service(s) has now been resolved.

Here is detail for this incident :
Start time : 21/07/2025 09:20 UTC
End time : 22/07/2025 09:34 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Posted Jul 22, 2025 - 11:45 UTC

Investigating

We are currently experiencing an incident affecting our VoIP Conferences services offer in EU.
Start time : 21/07/2025 09:20 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 22, 2025 - 09:01 UTC
This incident affected: VoIP || Services (Conferences).