OVHcloud Web Hosting Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][VOIP] - Provisioning
Incident
Report for Web Cloud
Resolved
Start Time : 16/08/2024 12:00 UTC
End Time : 23/08/2024 17:00 UTC
Root cause : Incident due to RMA process issue
We would like to inform you that the incident has now been resolved and the situation is back to normal.
End Time : 23/08/2024 17:00 UTC
Root cause : Incident due to RMA process issue
We would like to inform you that the incident has now been resolved and the situation is back to normal.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Update
Some customers have regained their operational capacity.
Identified
The issue has been identified and a fix is being implemented.
Investigating
Start time : 16/08/2024 12:00 UTC
Service impact : Customers having RMA on MGCP lines have their lines incorrectly provisioned. 48 hours after receiving new phones, the MGCP line is deactivated, and the SIP line remains inactive.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Service impact : Customers having RMA on MGCP lines have their lines incorrectly provisioned. 48 hours after receiving new phones, the MGCP line is deactivated, and the SIP line remains inactive.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
This incident affected: VoIP || Services (Provisioning).