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[GLOBAL][OverTheBox] - OverTheBox incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our OverTheBox offer has been resolved.

Start time : 02/12/2025 00:00 UTC
End time : 11/12/2025 15:00 UTC
Root Cause : This incident was caused by a software issue.

Impacted customers need to upgrade their device version to v0.9.7.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 11, 2025 - 15:35 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our OverTheBox offer.

Here are some supplementary details :

Start time : 02/12/2025 00:00 UTC
Impacted Service(s) : UDP traffic does not pass through OverTheBox service.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Posted Dec 09, 2025 - 14:54 UTC
This incident affected: OverTheBox || OverTheBox.