We are pleased to inform you that the incident affecting our OverTheBox offer has been resolved.
Start time : 02/12/2025 00:00 UTC End time : 11/12/2025 15:00 UTC Root Cause : This incident was caused by a software issue.
Impacted customers need to upgrade their device version to v0.9.7. We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 11, 2025 - 15:35 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our OverTheBox offer.
Here are some supplementary details :
Start time : 02/12/2025 00:00 UTC Impacted Service(s) : UDP traffic does not pass through OverTheBox service. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.