[FR][Internet Access] - FTTH Bouygues Telecom incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our FTTH offering has now been resolved.

Here is detail for this incident :
Start time : 28/10/2025 00:30 UTC
End time : 28/10/2025 10:52 UTC
Root Cause : This incident was caused by a maintenance operation from our provider.

We thank you for your understanding and patience throughout this incident.

Posted Oct 28, 2025 - 12:09 UTC

Update

Please find below an update on the situation:
Update : Our provider is actively working on the incident, service restoration is scheduled for the end of the morning.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 28, 2025 - 10:11 UTC

Identified

We have determined the origin of the incident affecting our FTTH offering in the FR region.

Here is detail for this incident :
Start time : 28/10/2025 00:30 UTC
Impacted Service(s) : We are currently observing a high number of Radius authentication failures.
Customers Impact : Some customers no longer have internet access. Please do not reboot your network equipment.
Root Cause : This incident is caused by a maintenance operation from our provider.
Ongoing Actions : The incident has been identified and our provider are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 28, 2025 - 09:41 UTC

This incident affected: Internet Access || FTTH.