[GLOBAL][Collaborative Solutions] - Webmail Incident Notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Webmail offering has been resolved.

Start time : 12/10/2026 14:40 UTC
End time : 12/10/2026 15:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 12, 2026 - 15:11 UTC

Investigating

We are currently experiencing an incident affecting our Webmail offering, which is causing temporary availability issues on Webmail access.

Please find the details of this incident below :
Start time : 12/10/2026 14:40 UTC
Impacted Service(s) : Webmail access is temporarily unavailable via browser.
Customers Impact : Customers are temporarily unable to access Webmail via browser.
Customers can still access their accounts via a heavy client (Outlook, Thunderbird, etc.).
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 12, 2026 - 15:01 UTC

This incident affected: Collaborative solutions || MX Plan (Mailbox Access).