[GLOBAL][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We would like to inform you that the incident on our MX Plan offer has now been resolved.

Here is detail for this incident :
Start time : 10/02/2025 12:00 UTC
End time : 11/02/2025 17:00 UTC
Root Cause : This incident was caused by the following incident: https://web-cloud.status-ovhcloud.com/incidents/bgszwx8gs1p7

We thank you for your understanding and patience throughout this incident.

Posted Feb 12, 2025 - 11:13 UTC

Identified

We have determined the origin of the incident affecting our MX Plan offer which is causing temporary slowness issues for delivering mails.

Here is detail for this incident :
Start time : 10/02/2025 12:00 UTC
Impacted Service(s) : MX Plan mail delivery
Customers Impact : Slowness is being observed for mail delivery.
Root Cause : This incident is caused by another incident: https://web-cloud.status-ovhcloud.com/incidents/bgszwx8gs1p7
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 11, 2025 - 11:33 UTC

Investigating

We are currently experiencing an event affecting our MX Plan offer.
Start time : 10/02/2025 12:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 11, 2025 - 11:07 UTC

This incident affected: Collaborative solutions || MX Plan (Delivery email).