[EU][Collaborative solutions] - MX Plan incident notification

Incident Report for Web Cloud

Resolved

We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 05/11/2025 07:45 UTC
End time : 05/11/2025 09:15 UTC
Root Cause : This incident was caused by this incident : https://web-cloud.status-ovhcloud.com/incidents/01lq6rmwqs81

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 05, 2025 - 09:33 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offering, which is causing temporary availability issue on MX Plan services.

Here are some supplementary details :

Start time : 05/11/2025 07:45 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable on File server :

Filerz Number: 58, 59, 66, 69, 70, 164

Customers Impact : Users cannot (log,send or receive) in to their email addresses.
Root Cause : This incident is caused by this incident : https://web-cloud.status-ovhcloud.com/incidents/01lq6rmwqs81
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 05, 2025 - 08:47 UTC

This incident affected: Collaborative solutions || MX Plan (Reception, Delivery email, Mailbox Access, Redirection, Webmail, Delivery).