Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA/RBX/SBG/BHS][Collaborative solutions] - Exchange Hosted and Private search feature

Update - Our technicians apply the patch to the servers gradually and there is a maximum outage of 45 minutes per server.
May 07, 2024 - 21:28 UTC

Update - We are testing the exchange patch and industrializing the deployment. Status page will be updated when scheduling of patch deployment will be performed.
Apr 30, 2024 - 07:55 UTC

Update - We are continuing to work on a fix for this issue.
Apr 10, 2024 - 15:22 UTC

Update - Our technical teams are working with our partner to solve the issue.
Update will be posted as significant progress is made.
Mar 19, 2024 - 14:41 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 15, 2024 - 09:11 UTC

Investigating - Start time : 14/03/2024 14:00 UTC
Service impact : Microsoft Outlook product is facing an issue that prevent clients to perform a search. Application like OWA, ActiveSync are working without impact. We are investingating with Microsoft to identify the root cause of this issue.
Ongoing actions : Investigating
Workaround : Temporary you can disable the ServerAssistedSearch by creating registry key base on the schema bellow.

• Key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Search
• Value name: DisableServerAssistedSearch
• Value type: REG_DWORD
• Value: 1

Please remember that altering registry key require creation of backup and done incorrectly can damage your computer.

Thank you for your trust. Security and protection of your data remain our highest priority, and it is in this frame of mind that we have been operating for years.
Mar 14, 2024 - 14:14 UTC

[GLOBAL][Collaborative solutions] - Outlook Web (OWA)

Update - To work around this issue, download the document, and then use the Microsoft Office desktop applications to view or edit it.
We are continuing to work on a fix for this issue.
Apr 10, 2024 - 15:03 UTC

Update - We are continuing to work on a fix for this issue.
Mar 25, 2024 - 10:14 UTC

Identified - Start time : 13/03/2024 00:00 UTC
Service impact : Following an mandatory update from Microsoft, adding templates to Exchange-based services and previewing Excel or Word documents is temporarily not functioning on OWA (Outlook on the web). Links for shared calendars is temporarily not functioning.
Root cause : Software issue
Ongoing actions : We are working with Microsoft to fix this issue.
Update will be post as significant progress is made.
Mar 25, 2024 - 09:56 UTC

[EU][Web Cloud] - Outlook Web Access mailbox migration

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 08, 2024 - 16:10 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 2024 16:10 - Aug 30, 2024 16:15 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 08/04/2024 16:10 UTC
End time : 30/08/2024 16:15 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Apr 8, 2024 16:10 - Aug 30, 2024 16:15 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Partial Outage

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Partial Outage

Delivery Operational

Collaborative solutions || Hosted Exchange Partial Outage

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Partial Outage

Delivery Operational

Collaborative solutions || MX Plan Partial Outage

Reception Operational

Delivery email Operational

Mailbox Access Under Maintenance

Redirection Operational

Webmail Partial Outage

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Partial Outage

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Partial Outage

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

OverTheBox || OverTheBox Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

Billing Operational

Provisioning Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster001 Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster022 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Cluster033 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA][WebHosting] - Filerz767- Cluster006 May 13, 2024 20:30-22:00 UTC

Start time : 13/05/2024 20:30 UTC
End time : 13/05/2024 22:00 UTC
Service impact : The filerz will have a downtime of 40min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 20:26 UTC

[GRA3][WebHosting] - Filerz1606/1555- Cluster030/031 May 13, 2024 21:30-23:30 UTC

Start time : 13/05/2024 21:30 UTC
End time : 13/05/2024 23:30 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 20:38 UTC

[GRA3/1][WebHosting] - Filerz1566/1515- Cluster030/028 May 13, 2024 23:00 - May 14, 2024 01:00 UTC

Start time : 13/05/2024 23:00 UTC
End time : 14/05/2024 01:00 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 20:52 UTC

[GRA2][WebHosting] - Filerz652- Cluster010 May 14, 2024 20:30-22:00 UTC

Start time : 14/05/2024 20:30 UTC
End time : 14/05/2024 22:00 UTC
Service impact : The filerz will have a downtime of 40min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 21:50 UTC

[GRA3][WebHosting] - Filerz1709/1679- Cluster031/027 May 14, 2024 21:30-23:30 UTC

Start time : 14/05/2024 21:30 UTC
End time : 14/05/2024 23:30 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 22:04 UTC

[GRA1/2][WebHosting] - Filerz1671/1657- Cluster031/029 May 14, 2024 23:00 - May 15, 2024 01:00 UTC

Start time : 14/05/2024 23:00 UTC
End time : 15/05/2024 01:00 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 22:29 UTC

[GRA2][WebHosting] - Filerz1012- Cluster030 May 15, 2024 20:30-22:00 UTC

Start time : 15/05/2024 20:30 UTC
End time : 15/05/2024 22:00 UTC
Service impact : The filerz will have a downtime of 40min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 23:15 UTC

[GRA2][WebHosting] - Filerz1509/1519- Cluster030/029 May 15, 2024 21:30-23:30 UTC

Start time : 15/05/2024 21:30 UTC
End time : 15/05/2024 23:30 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 23:29 UTC

[GRA2/3][WebHosting] - Filerz1561/1664- Cluster030/031 May 15, 2024 23:00 - May 16, 2024 01:00 UTC

Start time : 15/05/2024 23:00 UTC
End time : 16/05/2024 01:00 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 07, 2024 - 23:44 UTC

[GRA3][WebHosting] - Filerz1828- Cluster022 May 16, 2024 20:30-22:00 UTC

Start time : 16/05/2024 20:30 UTC
End time : 16/05/2024 22:00 UTC
Service impact : The filerz will have a downtime of 40min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 08, 2024 - 00:19 UTC

[GRA3][WebHosting] - Filerz1582/1575- Cluster028 May 16, 2024 21:30-23:30 UTC

Start time : 16/05/2024 21:30 UTC
End time : 16/05/2024 23:30 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 08, 2024 - 00:33 UTC

[GRA2/3][WebHosting] - Filerz1615/1611- Cluster031 May 16, 2024 23:00 - May 17, 2024 01:00 UTC

Start time : 16/05/2024 23:00 UTC
End time : 17/05/2024 01:00 UTC
Service impact : The filerz will have a downtime of 60min during the migration.
Service improvement : We are going to update the filerz below (webhosting server) to a newer and more stable version.
The goal of this maintenance is to improve the performance and enhance the security of our infrastructure.
Posted on May 08, 2024 - 00:43 UTC

Past Incidents

May 9, 2024

No incidents reported today.

May 8, 2024

No incidents reported.

May 7, 2024

[GRA1/GRA3][Web Hosting] - Cluster030 - Cluster031 - Filerz1565 - Filerz1672

Completed - The scheduled maintenance has been completed.
May 7, 00:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 06/05/2024 23:00 UTC
End time : 07/05/2024 01:00 UTC
Service impact : Filerz1565 and Filerz1672 will be unavailable for 60 minutes during the maintenance.
Service improvement : We are going to migrate Filerz1604 and Filerz1613 to keep our infrastructure up-to-date.

Thank you for your understanding.
May 3, 01:42 UTC

May 6, 2024

[GRA1/GRA3][Web Hosting] - Cluster030 - Filerz1563 - Filerz1759

Completed - The scheduled maintenance has been completed.
May 6, 22:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 06/05/2024 21:30 UTC
End time : 06/05/2024 23:30 UTC
Service impact : Filerz1559 and Filerz1563 will be unavailable for 60 minutes during the maintenance.
Service improvement : We are going to migrate Filerz1559 and Filerz1563 to keep our infrastructure up-to-date.

Thank you for your understanding.
May 3, 01:06 UTC

[GRA2][Web Hosting] - Cluster020 - Filerz74

Completed - The scheduled maintenance has been completed.
May 6, 21:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 06/05/2024 20:30 UTC
End time : 06/05/2024 22:00 UTC
Service impact : Filerz74 will be unavailable for 40 minutes during the maintenance.
Service improvement : We are going to migrate Filerz74 to keep our infrastructure up-to-date.

Thank you for your understanding.
May 3, 01:19 UTC

[GRA][Web Hosting] - Cluster028 - Filerz985

Resolved - Start time : 06/05/2024 15:15 UTC
End time : 06/05/2024 15:40 UTC
Root cause : Equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.
May 6, 15:51 UTC

Investigating - Start time : 06/05/2024 15:15 UTC
Service impact : Websites slowness on filerz985
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
May 6, 15:41 UTC

May 5, 2024

No incidents reported.

May 4, 2024

[CCH01][Web Hosting] - Slowness on cluster027

Resolved - Start time : 04/05/2024 02:03 UTC
End time : 04/05/2024 02:36 UTC
Root cause : Short overload on cluster.
Our technical teams resolved the issue. All impacted services are now operational.
May 4, 02:49 UTC

Identified - Start time : 04/05/2024 02:03 UTC
Service impact : Slowness of sites hosted on cluster027.
Root cause : Short overload on cluster.
Ongoing actions : Our technical teams are working on a fix.
May 4, 02:36 UTC

May 3, 2024

[GRA1/GRA3][Web Hosting] - Cluster031 - Filerz1604 - Filerz1613

Completed - The scheduled maintenance has been completed.
May 3, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 02/05/2024 23:00 UTC
End time : 03/05/2024 01:00 UTC
Service impact : Filerz1604 and Filerz1613 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1604 and Filerz1613 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 20:46 UTC

May 2, 2024

[GRA2/GRA3][Web Hosting] - Cluster031 - Filerz1669 - Filerz1661

Completed - The scheduled maintenance has been completed.
May 2, 22:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 02/05/2024 21:30 UTC
End time : 02/05/2024 23:30 UTC
Service impact : Filerz1669 and Filerz1661 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1669 and Filerz1661 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 20:42 UTC

[GRA][WebHosting] - Server1012

Completed - The scheduled maintenance has been completed.
May 2, 21:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 21:12 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 02/05/2024 21:00 UTC
End time : 02/05/2024 22:30 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Server1012 (Mail server) to keep our infrastructure up-to-date

Thank you for your understanding.
May 2, 21:11 UTC

[GRA][WebHosting] - Server161

Completed - The scheduled maintenance has been completed.
May 2, 21:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 02/05/2024 20:00 UTC
End time : 02/05/2024 21:30 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the Server161 (Mail server) to keep our infrastructure up-to-date

Thank you for your understanding.
May 2, 08:01 UTC

[GRA][WebHosting] - Server1012

Completed - The scheduled maintenance has been completed.
May 2, 21:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 21:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 2, 08:05 UTC

[GRA2][Web Hosting] - Cluster026 - Filerz152

Completed - The scheduled maintenance has been completed.
May 2, 21:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 02/05/2024 20:30 UTC
End time : 02/05/2024 22:00 UTC
Service impact : Filerz152 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz152 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 20:39 UTC

[EU][VoIP] - Portability request instabilites

Resolved - Start time : 02/05/2024 07:00 UTC
End time : 02/05/2024 14:05 UTC
Root cause : Network equipment issue.
Our technical teams resolved the issue. All impacted services are now operational.
May 2, 14:09 UTC

Investigating - Start time : 02/05/2024 07:00 UTC
Service impact : portability request is failing
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
May 2, 10:06 UTC

[FR][VoIP] - Core Network instabilities

Resolved - Start time : 30/04/2024 06:09 UTC
End time : 02/05/2024 09:44 UTC
Our technical teams resolved the issue. All impacted services are now operational.
May 2, 10:18 UTC

Investigating - Start time : 30/04/2024 06:09 UTC
Service impact : Devices may lose registration to impacted services. This would lead to being unreachable for up to several minutes.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
May 2, 09:26 UTC

May 1, 2024

[GRA][Web Hosting] - Cluster029

Resolved - Start time : 01/05/2024 19:00 UTC
End time : 01/05/2024 19:40 UTC
Root cause : Network issue.
Our technical teams resolved the issue. All impacted services are now operational.
May 1, 20:04 UTC

Investigating - Start time : 01/05/2024 19:00 UTC
Service impact : Slowness on websites for cluster029
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
May 1, 19:45 UTC

Apr 30, 2024

[GRA1/GRA3][Web Hosting] - Cluster031 - Filerz1714 - Cluster027 - Filerz1680

Completed - The scheduled maintenance has been completed.
Apr 30, 23:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 30/04/2024 23:00 UTC
End time : 01/05/2024 01:00 UTC
Service impact : Filerz1714 and Filerz1680 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1714 and Filerz1680 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 20:36 UTC

[GRA1/GRA3][Web Hosting] - Cluster003 - Filerz862 - Cluster020 - Filerz48

Completed - The scheduled maintenance has been completed.
Apr 30, 22:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 30/04/2024 21:30 UTC
End time : 30/04/2024 23:30 UTC
Service impact : Filerz862 and Filerz48 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz862 and Filerz48 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 20:29 UTC

[GRA2][Web Hosting] - Cluster020 - Filerz1916

Completed - The scheduled maintenance has been completed.
Apr 30, 20:51 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 30/04/2024 20:30 UTC
End time : 30/04/2024 22:00 UTC
Service impact : Filerz1916 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz1916 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 20:25 UTC

[Global][Voip] - Access SBC

Resolved - Start time : 30/04/2024 03:15 UTC
End time : 30/04/2024 03:35 UTC
Root Cause : Network equipment issue
Service impact : Customers may have experienced disruptions to the SBC access.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 30, 03:57 UTC

[GRA1][Web Hosting] - Cluster021/Cluster023 - Filerz44/Filerz144

Completed - The scheduled maintenance has been completed.
Apr 30, 00:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 29/04/2024 23:00 UTC
End time : 30/04/2024 01:00 UTC
Service impact : Filerz44 and Filerz144 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz44 and Filerz144 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 19:16 UTC

Apr 29, 2024

[GRA1][Web Hosting] - Cluster011/Cluster026 - Filerz522/Filerz201

Completed - The scheduled maintenance has been completed.
Apr 29, 22:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 29/04/2024 21:30 UTC
End time : 29/04/2024 23:30 UTC
Service impact : Filerz522 and Filerz201 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz522 and Filerz201 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 19:11 UTC

[GRA1][Web Hosting] - Cluster026 - Filerz1917

Completed - The scheduled maintenance has been completed.
Apr 29, 21:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 29/04/2024 20:30 UTC
End time : 29/04/2024 22:00 UTC
Service impact : Filerz1917 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz1917 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 29, 19:06 UTC

[GRA][Web Hosting] - Cluster006 - Filerz729

Resolved - Start time : 29/04/2024 13:45 UTC
End time : 29/04/2024 14:10 UTC
Service impact : Slowness has been observed on hosted websites on filerz729
Root cause : Storage equipment overload
Our technical teams resolved the issue. All impacted services are now operational.
Apr 29, 14:38 UTC

Identified - Start time : 29/04/2024 13:45 UTC
Service impact : Slowness is being observed on hosted websites on filerz729
Root cause : Storage equipment overload
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 29, 13:58 UTC

Apr 28, 2024

No incidents reported.

Apr 27, 2024

[GRA][Web Hosting] - Cluster030

Resolved - Start time : 27/04/2024 17:05 UTC
End time : 27/04/2024 17:30 UTC
Service impact : Websites slowness on cluster030.
Root cause : Network issue.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 27, 17:36 UTC

[GRA][Web Hosting] - Cluster011 - Filerz533

Resolved - Start time : 27/04/2024 03:22 UTC
End time : 27/04/2024 03:35 UTC
Root cause : Incident due to overloading of storage equipment.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 27, 03:43 UTC

Investigating - Start time : 27/04/2024 03:22 UTC
Service impact : Websites slowness on filerz533
Root cause : Incident due to overloading of storage equipment.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 27, 03:28 UTC

[GRA][Web Hosting] - Cluster011 - Filerz533

Resolved - Start time : 27/04/2024 02:20 UTC
End time : 27/04/2024 02:50 UTC
Root cause : Incident due to overloading of storage equipment.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 27, 03:11 UTC

Identified - Start time : 27/04/2024 02:20 UTC
Service impact : Websites slowness on filerz533
Root cause : Incident due to overloading of storage equipment.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 27, 02:54 UTC

Apr 26, 2024

[GRA1][Web Hosting] - Cluster006

Resolved - Start time : 26/04/2024 17:45 UTC
End time : 26/04/2024 18:00 UTC
Root cause : Incident due to network issue.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 26, 18:56 UTC

Investigating - Start time : 26/04/2024 17:45 UTC
Service impact : Websites slowness on cluster006
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 26, 18:06 UTC

[GRA][WebPaaS] - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Apr 26, 03:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 03:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our "Web PaaS" offer.

Start time : 26/04/2024 03:00 UTC
End time : 26/04/2024 04:00 UTC
Service impact : All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates.

Thank you for your understanding.
Apr 24, 17:08 UTC

[GRA][Web Hosting] - filerz178 filerz287

Completed - The scheduled maintenance has been completed.
Apr 26, 00:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 25/04/2024 23:00 UTC
End time : 26/04/2024 01:00 UTC
Service impact : Filerz will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate server1839 and server1845 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 19, 22:14 UTC

Apr 25, 2024

[GRA2][Web Hosting] - Cluster020/Cluster026 - Filerz51/Filerz125

Completed - The scheduled maintenance has been completed.
Apr 25, 22:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 25/04/2024 21:30 UTC
End time : 25/04/2024 23:30 UTC
Service impact : Filerz51 and Filerz125 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz51 and Filerz125 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:37 UTC

[GRA2][Web Hosting] - Cluster003 - Filerz918

Completed - The scheduled maintenance has been completed.
Apr 25, 20:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 25/04/2024 20:30 UTC
End time : 25/04/2024 22:00 UTC
Service impact : Filerz918 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz918 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:50 UTC

[GRA][Web Hosting] - Cluster006 - Filerz722

Resolved - Start time : 25/04/2024 12:30 UTC
End time : 25/04/2024 13:00 UTC
Root cause : Incident due to a storage issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 25, 13:09 UTC

Update - We are continuing to investigate this issue.
Apr 25, 12:55 UTC

Investigating - Start time : 25/04/2024 12:30 UTC
Service impact : Websites slowness/are unreachable on filerz722
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 25, 12:55 UTC

[GRA2][Web Hosting] - Cluster023/Cluster020 - Filerz98/Filerz49

Completed - The scheduled maintenance has been completed.
Apr 25, 00:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 24/04/2024 23:00 UTC
End time : 25/04/2024 01:00 UTC
Service impact : Filerz98 and Filerz49 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz98 and Filerz49 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:32 UTC