Resolved -
Start time : 06/11/2024 12:00 UTC
End time : 07/11/2024 22:25 UTC
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Nov 8, 10:45 UTC
Update -
Our technical teams are still working on a solution to resolve this issue.
Further updates will be provided as soon as significant progress has been made.
Nov 7, 16:07 UTC
Update -
We kindly ask customers to make use of the web interface as a working solution in the meantime.
We are working diligently to implement a solution to this problem.
Nov 7, 13:13 UTC
Update -
Unfortunately, the system has been affected again. Our team is working to resolve the issue.
Nov 7, 10:16 UTC
Identified -
The issue has been identified and a solution has been implemented. We are delighted to announce that the system is now stable, and we are pleased to report that there have been some improvements.
Nov 6, 17:48 UTC
Update -
We are continuing to investigate this issue.
Nov 6, 14:38 UTC
Investigating -
An incident is in progress on our Collaborative solutions offer.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 06/11/2024 12:00 UTC
Service impact : Customers may be unable to send emails from webmail or email client.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Nov 6, 11:28 UTC