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[Global][Hosted Exchange] - Mailbox sorting degradation
Update - The service degradation you are experiencing is due to a security update on the Exchange service.
https://techcommunity.microsoft.com/blog/exchange/released-november-2024-exchange-server-security-updates/4293125

Our teams are waiting for a patch to update the service.
Nov 20, 2024 - 10:33 UTC
Identified - An incident is in progress on our hosted exchange offer.

Please be aware that this is currently affecting the functionality.

Here is detail for this incident :

Start time : 12/11/2024 18:13 UTC
Service impact : Some mails from "ex-mail.biz" or “ex5.mail.ovh.net/” might not be moved to "undesirable" folder by automation.
Ongoing actions : We are waiting an action from a related provider.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 19, 2024 - 10:53 UTC

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Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Hosted Exchange Degraded Performance
Reception Degraded Performance
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
Spain Operational
Germany Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS Operational
IVR & Call Queues Operational
VXML Operational
Fax Operational
SMS Operational
Billing Operational
Provisioning Operational
VoIP || Telephony Operational
Access SBC Operational
Media Gateways Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu013 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster001 Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster022 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster033 Operational
Cluster060 Operational
Cluster090 Operational
Cluster100 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
[RBX/SBG][VoIP] - SIP maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 20/11/2024 19:22 UTC
Nov 20, 20:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:36 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

This may temporarily affect functionality.

Start time : 18/11/2024 20:00 UTC
End time : 20/11/2024 21:00 UTC
Service impact : Some calls may fail or be re-routed when the Pod restarts.
Service improvement : As part of our policy of continuous improvement, we are carrying out maintenance on our VoIP services.


Thank you for your understanding.
Nov 18, 14:35 UTC
[GRA1][Web Hosting] - Cluster028 - Filerz962
Resolved - Start time : 20/11/2024 10:43 UTC
End time : 20/11/2024 11:15 UTC
Root cause : Incident due to a software issue.
We would like to inform you that the incident have been resolved.
All services are operational

We thank you for your understanding and patience throughout this incident
Nov 20, 13:06 UTC
Investigating - An incident is in progress on our WebHosting offer.

Here is detail for this incident :

Start time : 20/11/2024 10:43 UTC
Service impact : Some websites slowness on filerz962.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 20, 10:49 UTC
[GRA1][Web Hosting] - Cluster027 - Filerz508 / Filerz244
Resolved - Start time : 20/11/2024 09:11 UTC
End time : 20/11/2024 09:28 UTC
Root cause : Degradation due to a backup in progress.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 20, 09:50 UTC
Investigating - An incident is in progress on our WebHosting offer.

Here is detail for this incident :

Start time : 20/11/2024 09:11 UTC
Service impact : Websites slowness on filerz508 and filerz244.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 20, 09:16 UTC
[GRA1][Web Hosting] - Cluster020 - Multiple Filerz
Resolved - Start time : 20/11/2024 08:16 UTC
End time : 20/11/2024 08:22 UTC
Root cause : Incident due to a network equipment reboot.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 20, 09:27 UTC
Investigating - An incident is in progress on our WebHosting offer.

Here is detail for this incident :

Start time : 20/11/2024 08:16 UTC
Service impact : Websites slowness on filerz12/filerz14/filerz27/filerz30/filerz37/filerz4
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 20, 08:26 UTC
Nov 19, 2024
[GRA2][WebHosting] - Cluster028 - Filerz975 maintenance notification
Completed - We are pleased to inform you that the maintenance service has been successfully completed. All requisite checks have been completed, and the systems are now fully operational since 19/11/2024 22:30 UTC.
Nov 19, 22:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our WebHosting offer.

Start time : 19/11/2024 22:00 UTC
End time : 20/11/2024 00:00 UTC
Service impact : The filerz will have a downtime of 30min during the migration.
Service improvement : We are going to migrate the filerz975 (webhosting server) to keep our infrastructure up-to-date

Thank you for your understanding.
Nov 15, 00:19 UTC
Nov 18, 2024
[GRA2][WebHosting] Log Access Cluster007
Resolved - Start time : 18/11/2024 12:58 UTC
End time : 18/11/2024 15:40 UTC
Root cause : A malfunction in network equipment has had a temporary impact on access to logs and statistics for the hosting of cluster 007.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 18, 15:49 UTC
Update - An incident is in progress on our Cluster007 offer.

Here is detail for this incident :

Start time : 18/11/2024 12:58 UTC
Service impact : There has been a temporary impact on access to logs and statistics for the hosting of cluster 007.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 18, 13:13 UTC
Investigating - We have detected an issue on one of our services. We will update informations when we will have more details.

Start time : 18/11/2024 12:58 UTC
Nov 18, 13:07 UTC
Nov 17, 2024
[Global][Collaborative solutions] - MX plan Incident Notification
Resolved - Start time : 17/11/2024 18:10 UTC
End time : 17/11/2024 18:25 UTC
Root cause : Due to this incident https://web-cloud.status-ovhcloud.com/incidents/2p4kmgnsdsk2, there was some latency on the MX Plan services for a period of 15 minutes.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 17, 21:52 UTC
[GRA2/GRA3][Web Hosting] - Cluster007 - Cluster1599 filerz31
Resolved - Start time : 17/11/2024 18:07 UTC
End time : 17/11/2024 18:45 UTC
Root cause : Incident was caused by this issue https://bare-metal-servers.status-ovhcloud.com/incidents/l83wlpmxp519
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 17, 18:56 UTC
Update - You may also experience some slowdowns on some hosted sites on cluster1599 filerz31.
Our team is still working on this issue.
Nov 17, 18:33 UTC
Identified - An incident is in progress on our web hosting offer.

Please be aware that this is currently affecting the Functionality.

Here is details for this incident :

Start time : 17/11/2024 18:07 UTC
Service impact : Some websites are unreachable on cluster007.
Root cause : Incident caused by this ongoing issue https://bare-metal-servers.status-ovhcloud.com/incidents/l83wlpmxp519
Ongoing actions : A fix is in progress.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We sincerely apologize for the inconvenience and remain fully committed in providing a quality service.
Nov 17, 18:26 UTC
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
[GRA][Web Hosting] - Delay in processing requests for offer changes
Resolved - Start time : 14/11/2024 10:05 UTC
End time : 14/11/2024 19:28 UTC
Service impact : Some slowness can appear on upgrade and downgrade on change offer task launch on manager
Root cause : Customers experienced latency when changing offer tasks on web hosting.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 14, 19:32 UTC
Update - The incident is still ongoing. We would like to assure you that our teams are doing their utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Nov 14, 16:00 UTC
Update - You may experience latency when changing offer tasks on your web hosting. However, please be assured that any such task will be processed within 24 hours of being taken into account.

We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to resolve this issue. Our team is doing everything possible to address this concern and we will keep you updated on our progress.
Nov 14, 11:10 UTC
Identified - Our team identify the issue and working on it. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Nov 14, 10:27 UTC
Investigating - An incident is in progress on our "Web Hosting" offer.

Please be aware that this is currently affecting latency.

Here is detail for this incident :

Start time : 14/11/2024 10:05 UTC
Service impact : Some slowness can appear on upgrade and downgrade on change offer task launch on manager
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 14, 10:21 UTC
Nov 13, 2024
[EU][Collaborative solutions] - MX Plan maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational since 13/11/2024 20:54 UTC
Nov 13, 20:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our MX Plan offer.

This may temporarily affect availability.

Start time : 13/11/2024 20:00 UTC
End time : 13/11/2024 22:00 UTC
Service impact : During this maintenance operation, emails will not be accessible for around 5 minutes.
Service improvement : As part of our continuous improvement policy for the MX Plan product, we will be performing software maintenance.

Thank you for your understanding.
Nov 13, 15:37 UTC
[EU][Collaborative solutions] - Mail maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 13, 09:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 UTC
Update - The current maintenance has been re-scheduled.
Below you can find the new date of the operation.

Start time : 13/11/2024 09:00 UTC
End time : 13/11/2024 09:15 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our mail offers.
Nov 12, 09:40 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our mail offers.

Start time : 13/11/2024 21:00 UTC
End time : 13/11/2024 21:15 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our mail offers.

Thank you for your understanding.
Nov 7, 22:28 UTC
Nov 12, 2024
[FR][VoIP] - Telephony maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 12, 21:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Telephony offer.

Start time : 12/11/2024 20:00 UTC
End time : 12/11/2024 22:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an upgrade on our telephony offer.

Thank you for your understanding.
Nov 8, 00:04 UTC
[BHS][Web Hosting] - Cluster051 incident notifcation
Resolved - Start time : 12/11/2024 10:55 UTC
End time :12/11/2024 11:57 UTC
Service impact : Websites hosted in Cluster051 were temporarily unavailable
Root cause :Software issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 12, 12:00 UTC
Investigating - An incident is in progress on our Web Hosting offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 12/11/2024 10:55 UTC
Service impact : Websites hosted in Cluster051 are temporarily unavailable
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 12, 11:18 UTC
Nov 11, 2024
[GRA][Web Hosting] - Cluster024
Resolved - Start time : 11/11/2024 11:00 UTC
End time : 11/11/2024 13:58 UTC
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 11, 14:28 UTC
Investigating - An incident is in progress on our Web cloud offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 11/11/2024 11:00 UTC
Service impact : Some websites are unreachable on Cluster024
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 11, 12:31 UTC
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
[Global][Collaborative solutions] - MX plan Incident Notification
Resolved - Start time : 06/11/2024 12:00 UTC
End time : 07/11/2024 22:25 UTC
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 8, 10:45 UTC
Update - Our technical teams are still working on a solution to resolve this issue.
Further updates will be provided as soon as significant progress has been made.
Nov 7, 16:07 UTC
Update - We kindly ask customers to make use of the web interface as a working solution in the meantime.
We are working diligently to implement a solution to this problem.
Nov 7, 13:13 UTC
Update - Unfortunately, the system has been affected again. Our team is working to resolve the issue.
Nov 7, 10:16 UTC
Identified - The issue has been identified and a solution has been implemented. We are delighted to announce that the system is now stable, and we are pleased to report that there have been some improvements.
Nov 6, 17:48 UTC
Update - We are continuing to investigate this issue.
Nov 6, 14:38 UTC
Investigating - An incident is in progress on our Collaborative solutions offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 06/11/2024 12:00 UTC
Service impact : Customers may be unable to send emails from webmail or email client.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 6, 11:28 UTC
Nov 7, 2024
[GRA/RBX/SBG][Collaborative solutions] - Hosted Exchange maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 7, 21:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:25 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Exchange offer.

Start time : 07/11/2024 21:00 UTC
End time : 07/11/2024 22:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our hosted exchange offer.

Thank you for your understanding.
Nov 7, 21:24 UTC
[Global][VoIP] - Maintenance of SMS services
Completed - The scheduled maintenance has been completed.
Nov 7, 20:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our SMS offer.

Start time : 07/11/2024 20:00 UTC
End time : 07/11/2024 21:00 UTC
Service impact : As required by french operators, we can't send anymore SMS containing a URL if there is no Sender defined (without OADC).
Service improvement : Please create a Sender to be able to send URL again.

Thank you for your understanding.
Nov 7, 15:18 UTC
[GRA][Web Hosting] - Clusters maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 7, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

Start time : 07/11/2024 05:00 UTC
End time : 07/11/2024 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we are going to change the software configuration on all clusters.

Thank you for your understanding.
Nov 4, 23:45 UTC
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