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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[GLOBAL][Domains] - Domains Name incident notification on .DK
Identified - We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 10/12/2025 09:15 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains.
Root Cause : This incident is caused by a maintenance of one of our providers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Dec 10, 2025 - 09:36 UTC
[EU][Web Cloud] - Outlook Web Access mailbox migration
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 09/12/2025 18:00 UTC
End time : 31/05/2026 09:44 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Affected customers will receive several emails notifying them of the maintenance day.
During this period, emails received will be delivered after the short interruption.

Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Dec 9, 2025 18:00 - May 10, 2026 20:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Hosted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || MX Plan Under Maintenance
Reception Operational
Delivery email Operational
Mailbox Access Under Maintenance
Redirection Operational
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Delivery Operational
Collaborative solutions || Office Operational
Operations Operational
Collaborative solutions || OVH Mail Migrator Operational
Collaborative solutions || Private Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Trusted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Partial Outage
Registration Partial Outage
Renew Partial Outage
Transfer Partial Outage
Restore Partial Outage
Delete Partial Outage
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-CENTRAL-WAW Operational
EU-SOUTH-MIL Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster100 Operational
Cluster102 Operational
Cluster103 Operational
Cluster105 Operational
Cluster106 Operational
Cluster107 Operational
Cluster110 Operational
Cluster111 Operational
Cluster112 Operational
Cluster113 Operational
Cluster114 Operational
Cluster115 Operational
Cluster117 Operational
Cluster120 Operational
Cluster121 Operational
Cluster123 Operational
Cluster124 Operational
Cluster127 Operational
Cluster128 Operational
Cluster129 Operational
Cluster130 Operational
Cluster131 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Web Access Operational
Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[EU][Web Hosting] - Redirect EU cluster Maintenance notification. Dec 15, 2025 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting redirection offer.

Start time : 15/12/2025 09:00 UTC
End time : 15/12/2025 11:00 UTC
Service impact : The cluster will be unavailable during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Web Hosting Redirection offer.

Thank you for your understanding.
Posted on Dec 04, 2025 - 16:08 UTC

[GLOBAL][VoIP] - Migration CLUSTER to CLUSTER Dec 15, 2025 21:00 - Feb 17, 2026 22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 15/12/2025 21:00 UTC
End time : 17/02/2026 22:00 UTC
Service impact : Customers will experience a 10 minute down during maintenance.
Service improvement : We need to upgrade the firmware on our Yealink phones. We need to realize 2 upgrade to install the good version of the firmware, except for the CP860 model where only 1 upgrade is enough. The maintenance campain will take several days at the same timeslot every day from 21:00 UTC to 22:00 UTC.
The planning for each model is as follows :

Yealink CP860 :
Single update date :15/12/2025

Yealink CP920 :
First update date :14/01/2025
Second update date :15/01/2025

Yealink T41P :
First update date :19/01/2025
Second update date :20/01/2025

Yealink T41S :
First update date :21/01/2025
Second update date :22/01/2025

Yealink T46G :
First update date :26/01/2025
Second update date :27/01/2025

Yealink T46S :
First update date :28/01/2025
Second update date :29/01/2025

Yealink T53 :
First update date :02/02/2025
Second update date :03/02/2025

Yealink T53W :
First update date :04/02/2025
Second update date :05/02/2025

Yealink W56P :
First update date :09/02/2025
Second update date :10/02/2025

Yealink W60P & W53P :
First update date :11/02/2025
Second update date :12/02/2025

For Enterprise and Business customer, all models concerned :
First update date :16/02/2025
Second update date :17/02/2025

Thank you for your understanding.
Posted on Dec 06, 2025 - 00:22 UTC
Dec 11, 2025
[GLOBAL][OverTheBox] - OverTheBox incident notification
Resolved - We are pleased to inform you that the incident affecting our OverTheBox offer has been resolved.

Start time : 02/12/2025 00:00 UTC
End time : 11/12/2025 15:00 UTC
Root Cause : This incident was caused by a software issue.

Impacted customers need to upgrade their device version to v0.9.7.
We apologize for any inconvenience caused and appreciate your understanding.
Dec 11, 15:35 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our OverTheBox offer.

Here are some supplementary details :

Start time : 02/12/2025 00:00 UTC
Impacted Service(s) : UDP traffic does not pass through OverTheBox service.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Dec 9, 14:54 UTC
[GRA][Databases] - CloudDB incident notification
Resolved - We are pleased to inform you that the incident affecting our CloudDB and Web Hosting databases has been resolved.

Start time : 11/12/2025 08:45 UTC
End time : 11/12/2025 14:29 UTC
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/myk3t1zkb4tz

We apologize for any inconvenience caused and appreciate your understanding.
Dec 11, 15:16 UTC
Monitoring - Service has been fully restored since 11/12/2025 14:29 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 11/12/2025 08:45 UTC
Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their CloudDB and Web Hosting Databases.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 11, 14:52 UTC
[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offering has been resolved.

Start time : 11/12/2025 08:25 UTC
End time : 11/12/2025 11:17 UTC
Root Cause : The delay was due to a queueing issue that has now been resolved. No emails were lost during the incident.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 11, 11:25 UTC
Identified - We are currently investigating an incident affecting our Collaborative solutions offering,.This is causing issues with mail reception and sending.

Here are some supplementary details :

Start time : 11/12/2025 08:25 UTC
Impacted Service(s) : Some customers may currently be experiencing latency issues affecting their email service.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 11, 09:41 UTC
Dec 10, 2025
[GLOBAL][Collaborative solutions] - Exchange Maintenance notification
Completed - The scheduled maintenance has been completed.
Dec 10, 18:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:50 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Collaborative solutions offer.

Start time : 09/12/2025 19:00 UTC
End time : 10/12/2025 18:00 UTC
Service impact : No downtime is expected, but a decrease in performance may be noticeable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Collaborative solutions infrastructure.

Thank you for your understanding.
Dec 9, 20:48 UTC
[GRA][Databases] - CloudDB incident notification
Resolved - We would like to inform you that the incident on our Databases offering has now been resolved.

Here is detail for this incident :
Start time : 10/12/2025 09:09 UTC
End time : 10/12/2025 11:16 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Dec 10, 14:38 UTC
Update - Service has been fully restored since 10/12/2025 11:16 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC
Impacted Service(s) : Some CloudDB and Web Hosting databases were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their databases.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 11:29 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific databases.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC
Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Dec 10, 10:18 UTC
Update - We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue for CloudDB: eu005 and eu010, and for web Hosting databses: eu004, eu005 and eu010.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC
Impacted Service(s) : Some CloudDB and Web Hosting databases are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 10:03 UTC
Investigating - We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the region GRA.

Here are some supplementary details :

Start time : 10/12/2025 09:09 UTC
Impacted Service(s) : CloudDB is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their CloudDB.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 09:52 UTC
[FR][Internet Access] - ADSL/SDSL/FTTH incident notification
Resolved - We are pleased to inform you that the incident affecting our Internet Access offer in the departments: 45, 50, 62, 60, 59, 46, 80, 40, 91, 34, 09, 35, 22, 33, 64, 37, 38, 27 and 13 has been resolved.

Start time : 10/12/2025 01:15 UTC
End time : 10/12/2025 11:31UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 11:36 UTC
Investigating - We are currently investigating an incident affecting our Internet Access offering, which is causing temporary availability issue in the specified departments: 45, 50, 62, 60, 59, 46, 80, 40, 91, 34, 09, 35, 22, 33, 64, 37, 38, 27 and 13.

Here are some supplementary details :

Start time : 10/12/2025 01:15 UTC
Impacted Service(s) : Some ADSL, SDSL and FTTH access are temporarily unavailable.
Customers Impact : Some customers subscribed to ADSL, SDSL and FTTH offers do no longer have internet access.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 07:57 UTC
[GRA][Web Hosting] - Cluster123 Filerz143 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 09/12/2025 22:26 UTC
End time : 10/12/2025 00:05 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 10, 00:23 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific GRA region.

Here are some supplementary details :

Start time : 09/12/2025 22:26 UTC
Impacted Service(s) : Cluster123 filerz143 are temporarily unavailable.
Customers Impact : Websites for customers served by cluster123 filerz143 are temporarily unavailable.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 22:58 UTC
Dec 9, 2025
[GLOBAL][Collaborative solutions] - Zimbra maintenance notification
Completed - The scheduled maintenance has been completed.
Dec 9, 22:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Zimbra offer.

Start time : 09/12/2025 21:00 UTC
End time : 09/12/2025 23:00 UTC
Service impact : Zimbra mailbox will be temporarily inaccessible during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Zimbra offer.

Thank you for your understanding.
Dec 9, 09:25 UTC
[BHS/GRA][Web Hosting] - Clusters incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 08/12/2025 08:40 UTC
End time : 09/12/2025 10:25 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 13:28 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer in the specific regions.

Here are some supplementary details :

Start time : 08/12/2025 08:40 UTC
Impacted Service(s) : Websites hosted on clusters located in BHS and GRA.
Customers Impact : Customers who overuse their service will get a page that their website isn't installed which isn't the case.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Dec 9, 10:13 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer for Clusters in BHS and GRA..

Start time : 08/12/2025 08:40 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 10:02 UTC
[GLOBAL][Domains] - Domains Name incident notification on .MS
Resolved - We are pleased to inform you that the incident affecting our .MS Domains has been resolved.

Start time : 02/12/2025 16:00 UTC
End time : 09/12/2025 10:30 UTC
Root Cause : This incident was caused by a maintenance of one of our providers.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 9, 10:38 UTC
Identified - We have determined the origin of the incident affecting our .MS Domains offer, customers in the impacted zone are unable to perform some tasks on .MS domains.

Here are some supplementary details :

Start time : 02/12/2025 16:00 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MS domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .MS domains.
Root Cause : This incident is caused by a maintenance of one of our providers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Dec 2, 16:19 UTC
Dec 8, 2025
[Global][Collaborative solutions] - Zimbra maintenance notification
Completed - The scheduled maintenance has been completed.
Dec 8, 21:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Collaborative solutions offer.

Start time : 08/12/2025 20:00 UTC
End time : 08/12/2025 21:00 UTC
Service impact : During this maintenance, The Zimbra SSL certificate will be renewed.
A service reload is required during this process, which will briefly interrupt existing connections for less than five minutes while all services are restarted.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Zimbra Collaborative solutions offer.

Thank you for your understanding.
Dec 6, 00:44 UTC
[GRA][Web Hosting] - Cluster024 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 08/12/2025 09:40 UTC
End time : 08/12/2025 14:15 UTC
Root Cause : This incident was caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 18:39 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Services have been restored. The file server on Web Hosting cluster024 are accessible again.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 14:15 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific Cluster024.

Here are some supplementary details :

Start time : 08/12/2025 09:40 UTC
Impacted Service(s) : Some file server are unreachable on Web Hosting cluster024.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster024.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Dec 8, 12:08 UTC
[GRA][Web-Databases] - Web Cloud Databases incident notification
Resolved - We are pleased to inform you that the incident affecting our Web-Databases has been resolved.

Start time : 08/12/2025 09:24 UTC
End time : 08/12/2025 12:35 UTC
Root Cause : This incident was caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 18:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 8, 13:08 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Services have been restored. The databases are accessible again.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 12:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 8, 10:47 UTC
Investigating - We are currently investigating an incident affecting our Web-Databases offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 08/12/2025 09:24 UTC
Impacted Service(s) : clouddb035.eu005 / clouddb020.eu005 / clouddb022.eu005 / sharedsql008.eu010 / clouddb041.eu012 have a malfunction
Customers Impact : Customers cannot access their databases.
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/m711zlktcgvj
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 10:45 UTC
[EU][Collaborative solutions] - Zimbra incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 08/12/2025 14:15 UTC
End time : 08/12/2025 15:15 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 15:28 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offer on the specific EU region.

Here are some supplementary details :

Start time :08/12/2025 14:15 UTC
Impacted Service(s) : The webmail service is temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes (Zimbra) via webmail. Customers can still access their mails via a heavy client.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 8, 15:06 UTC
Dec 7, 2025

No incidents reported.

Dec 6, 2025
[RBX][VoIP] - Carrier SIP Incident Notification
Resolved - We are pleased to inform you that the incident affecting our VoIP has been resolved.

Start time : 06/12/2025 18:41 UTC
End time : 06/12/2025 22:51 UTC
Root Cause : This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/0qp7g5lp23s1

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 22:55 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :
Root cause:: This incident is caused by this incident : https://bare-metal-servers.status-ovhcloud.com/incidents/0qp7g5lp23s1

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Dec 6, 20:13 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our VoIP offer, Carrier SIP in DC RBX.

Here are some supplementary details :

Start time : 06/12/2025 18:41 UTC
Impacted Service(s) : Some SIP carrier stacks are unreachable in RBX.
Customers Impact : Incoming and outgoing calls have a malfunction in RBX. Customers must use the services in SBG to make their calls.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 20:06 UTC
Investigating - We are currently experiencing an event affecting our VoIP offer, Carrier SIP in DC RBX.

Start time : 06/12/2025 18:41 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 20:00 UTC
[GRA2][Collaborative solutions] - Filerz164 incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 06/12/2025 05:23 UTC
End time : 06/12/2025 06:45 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 06:48 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific GRA 2 region.

Here are some supplementary details :

Start time : 06/12/2025 05:23 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable on File server 164.
Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 6, 05:52 UTC
Dec 5, 2025
[Global][Collaborative solutions] - Zimbra maintenance notification
Completed - The scheduled maintenance has been completed.
Dec 5, 03:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Collaborative solutions offer.

Start time : 04/12/2025 21:00 UTC
End time : 04/12/2025 22:00 UTC
Service impact : During this maintenance, The Zimbra SSL certificate will be renewed.
A service reload is required during this process, which will briefly interrupt existing connections for less than five minutes while all services are restarted.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Zimbra Collaborative solutions offer.

Thank you for your understanding.
Dec 4, 15:47 UTC
Dec 4, 2025
[GLOBAL][Collaborative solutions] - MXplan Incident Notification
Resolved - We are pleased to inform you that the incident affecting our MXplan offer has been resolved.

Start time : 04/12/2025 08:20 UTC
End time : 04/12/2025 09:19 UTC
Impacted Service(s) : MXplan had a malfunction.
Customers Impact : Customers could not send emails from MXplan offer via Webmail and mail applications like Outlook.
Root Cause : This incident is caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Dec 4, 09:44 UTC
Dec 3, 2025

No incidents reported.

Dec 2, 2025
[GRA][Web Hosting] - Cluster 123 incident notification
Resolved - We had an incident on Web Hosting offer which has now been resolved.

Here are some supplementary details :

Start time : 02/12/2025 14:57 UTC
End time : 02/12/2025 15:12 UTC
Impacted Service(s) : Websites hosted on Cluster123 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster123
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Dec 2, 15:23 UTC
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
[GRA1][Web Hosting] - Filerz 1508 cluster130 maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Nov 28, 23:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

Start time : 28/11/2025 23:00 UTC
End time : 29/11/2025 04:00 UTC
Service impact : During this maintenance, Filerz 1508 cluster130 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on our cluster130 Filerz 1508.

Thank you for your understanding.
Nov 28, 15:59 UTC
[GRA3][Web Hosting] - Filerz2000 Cluster127 incident notification
Resolved - We would like to inform you that the incident on the Filerz2000 Cluster127 has now been resolved.

Here is detail for this incident :
Start time : 28/11/2025 11:50 UTC
End time : 28/11/2025 13:06 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Nov 28, 13:46 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster127.

Here are some supplementary details :

Start time : 28/11/2025 11:50 UTC
Impacted Service(s) : Filerz2000 is unreachable on Web Hosting Cluster127.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 28, 12:14 UTC
[GRA1][Web Hosting] - Filerz 1508 cluster130 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 28/11/2025 09:43 UTC
End time : 28/11/2025 11:01 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 28, 11:14 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster130.

Here are some supplementary details :

Start time : 28/11/2025 09:43 UTC
Impacted Service(s) : File server 1508 is unreachable on Web Hosting cluster 130.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 28, 09:58 UTC
Nov 27, 2025
[GRA][Collaborative solutions] - MX Plan incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 27/11/2025 08:22 UTC
End time : 27/11/2025 10:06 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 27, 15:56 UTC
Monitoring - Service has been fully restored since 27/11/2025 10:06 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :
Start time : 27/11/2025 08:22 UTC
Impacted Service(s) : The MX Plan service was temporarily unavailable.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 27, 10:15 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :
Start time : 27/11/2025 08:22 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable.
Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 27, 08:57 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu010.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:37 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu005.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:11 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu012.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:40 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu007.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:16 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:02 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu009.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:26 UTC
[GRA][Collaborative solutions] - MX Plan maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 27, 01:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer on Filerz47 .

This may temporarily affect availability.
Start time: 26/11/2025 21:30 UTC
End time: 27/11/2025 04:00 UTC
Service impact: Filerz47 will be temporarily unavailable for 30 minutes during the maintenance.
Service improvement: We are going to migrate the filerz47 to keep our infrastructure up-to-date and more stable to avoid further downtime. The filerz will have a downtime of 30min during the migration.

Thank you for your understanding.
Nov 26, 17:44 UTC
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