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OVHcloud Web Hosting Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Hosted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Operations Operational
Collaborative solutions || OVH Mail Migrator Operational
Collaborative solutions || Private Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Trusted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
YYZ Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
eu013 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster100 Operational
Cluster112 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Web Access Operational
Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GRA][Web Hosting] - Migration cluster005 to cluster105 Sep 16, 2025 20:00-22:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 16/09/2025 20:00 UTC
End time : 16/09/2025 22:30 UTC
Service impact : During this maintenance, cluster005 will be temporarily unavailable for 90 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a migration of cluster005 to cluster105.

Thank you for your understanding.
Posted on Aug 27, 2025 - 21:03 UTC

[GRA][Web Hosting] - Clusters maintenance notification Sep 16, 2025 20:00-22:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect on configuration tasks.


Start time : 16/09/2025 20:00 UTC
End time : 16/09/2025 22:30 UTC
Service impact : configuration tasks on clusters may experience slowness due to this maintenance https://web-cloud.status-ovhcloud.com/incidents/09dd07ghrlly
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our clusters.


Thank you for your understanding.
Posted on Aug 28, 2025 - 08:42 UTC

[GRA][Web Hosting] - Multiple Filerz maintenance notification Sep 16, 2025 21:00 - Sep 17, 2025 04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 16/09/2025 21:00 UTC
End time : 17/09/2025 04:00 UTC
Service impact : Concerned Filerz will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

List of concerned Filerz:

-Filerz862: Cluster03
-Filerz48: Cluster020
-Filerz44: Cluster021
-Filerz144: Cluster023
-Filerz201: Cluster026
-Filerz1680: Cluster027
-Filerz1669/Filerz1714: Cluster027

Thank you for your understanding.
Posted on Sep 11, 2025 - 08:56 UTC

[GRA][Web Hosting] - Multiple Databases maintenance notification Sep 17, 2025 06:00 - Oct 17, 2025 23:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our databases offer.

This may temporarily affect availability.
Start time: 17/09/2025 06:00 UTC
End time: 17/10/2025 23:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Posted on Sep 16, 2025 - 15:10 UTC

[GRA][Web Hosting] - Multiple Filerz maintenance notification Sep 17, 2025 21:00 - Sep 18, 2025 04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 17/09/2025 21:00 UTC
End time : 18/09/2025 04:00 UTC
Service impact : Concerned Filerz will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

List of concerned Filerz:

-Filerz1559/Filerz1563/Filerz1565: Cluster030
-Filerz1604/Filerz1606/Filerz1613/Filerz1661/Filerz1672: Cluster031

Thank you for your understanding.
Posted on Sep 11, 2025 - 09:06 UTC

[GRA][Web Hosting] - Migration cluster015 to cluster115 Sep 18, 2025 20:00-22:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 18/09/2025 20:00 UTC
End time : 18/09/2025 22:30 UTC
Service impact : During this maintenance, cluster015 will be temporarily unavailable for 90 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a migration of cluster015 to cluster115.

Thank you for your understanding.
Posted on Aug 27, 2025 - 21:06 UTC

[GRA][Web Hosting] - Clusters maintenance notification Sep 18, 2025 20:00-22:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect on configuration tasks.


Start time : 18/09/2025 20:00 UTC
End time : 18/09/2025 22:30 UTC
Service impact : configuration tasks on clusters may experience slowness due to this maintenance https://web-cloud.status-ovhcloud.com/incidents/3zgzntvhykbx
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our clusters.


Thank you for your understanding.
Posted on Aug 28, 2025 - 08:44 UTC

[GRA][Web Hosting] - Multiple Filerz maintenance notification Sep 18, 2025 21:00 - Sep 19, 2025 04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 18/09/2025 21:00 UTC
End time : 19/09/2025 04:00 UTC
Service impact : Concerned Filerz will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

List of concerned Filerz:

-Filerz1679: Cluster027
-Filerz1515: Cluster028
-Filerz1657: Cluster029
-Filerz1509/Filerz1555/Filerz1566: Cluster030
-Filerz1671/Filerz1709: Cluster031


Thank you for your understanding.
Posted on Sep 11, 2025 - 09:17 UTC

[GRA][Web Hosting] - Migration cluster028 to cluster128 Sep 23, 2025 20:00-21:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 23/09/2025 20:00 UTC
End time : 23/09/2025 21:30 UTC
Service impact : During this maintenance, cluster028 will be temporarily unavailable for 90 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a migration of cluster028 to cluster128.

Thank you for your understanding.
Posted on Sep 11, 2025 - 21:24 UTC

[GRA][Web Hosting] - Clusters maintenance notification Sep 23, 2025 20:00-21:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect on configuration tasks.


Start time : 23/09/2025 20:00 UTC
End time : 23/09/2025 21:30 UTC
Service impact : configuration tasks on clusters may experience slowness due to this maintenance https://web-cloud.status-ovhcloud.com/incidents/bm37jrz8n776
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our clusters.


Thank you for your understanding.
Posted on Sep 11, 2025 - 21:28 UTC

[GLOBAL][Collaborative Solutions] - Mx Plan, Hosted Exchange, Zimbra maintenance notification Sep 24, 2025 20:00-22:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Collaborative solutions offer.

Start time: 24/09/2025 20:00 UTC
End time: 24/09/2025 22:00 UTC
Service impact: During the maintenance, account creation in the database will be delayed. While the dump is in progress, tasks will be placed in a waiting state.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases.

Thank you for your understanding.
Posted on Sep 16, 2025 - 05:25 UTC

[GRA][Web Hosting] - Clusters maintenance notification Sep 25, 2025 20:00-21:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect on configuration tasks.


Start time : 25/09/2025 20:00 UTC
End time : 25/09/2025 21:30 UTC
Service impact : configuration tasks on clusters may experience slowness due to this maintenance https://web-cloud.status-ovhcloud.com/incidents/md9qp5lggyjr
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our clusters.


Thank you for your understanding.
Posted on Sep 11, 2025 - 21:52 UTC

[GRA][Web Hosting] - Migration cluster013 to cluster113 Sep 25, 2025 20:00-21:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 25/09/2025 20:00 UTC
End time : 25/09/2025 21:30 UTC
Service impact : During this maintenance, cluster013 will be temporarily unavailable for 90 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a migration of cluster013 to cluster113.

Thank you for your understanding.
Posted on Sep 11, 2025 - 21:41 UTC

[GRA][Web Hosting] - Multiple Databases maintenance notification Oct 1, 2025 08:00 - Nov 13, 2025 23:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our databases offer.

This may temporarily affect availability.
Start time: 01/10/2025 08:00 UTC
End time: 13/11/2025 23:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Posted on Sep 16, 2025 - 15:29 UTC

[GRA][Web Hosting] - Multiple Databases maintenance notification Oct 1, 2025 14:36 - Oct 30, 2025 14:36 UTC

As part of our continuous improvement plan, maintenance is scheduled on our databases offer.

This may temporarily affect availability.
Start time: 01/10/2025 14:36 UTC
End time: 30/10/2025 14:36 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Posted on Sep 16, 2025 - 15:20 UTC
Sep 16, 2025
[GLOBAL][Collaborative solutions] - Hosted Exchange incident notification
Resolved - We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident :
Start time : 16/09/2025 08:30 UTC
End time : 16/09/2025 10:23 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Sep 16, 10:27 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing functionality issue in ex1.mail.ovh.net mail access.

Here are some supplementary details :

Start time : 16/09/2025 08:30 UTC
Impacted Service(s) : Customers using mobile devices experience a synchronization issue with mail access.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 16, 10:13 UTC
[GLOBAL][Collaborative solutions] - EmailPro maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 16, 09:21 UTC
Update - The network infrastructure pro3.mail.ovh.net is aldready operational.
Sep 16, 09:21 UTC
Update - The both network infrastructures pro1.mail.ovh.net and pro2.mail.ovh.net are aldready operational.
Sep 15, 10:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Collaborative solutions offer.

Start time: 11/09/2025 08:00 UTC
End time: 26/09/2025 08:00 UTC
Service impact: This maintenance will not affect customers and will be transparent on our EmailPro infrastructure offer.
Service improvement: As part of our continuous improvement policy, we are currently doing update of Exchange 2019 to the latest version Exchange SE.

Thank you for your understanding.
Sep 11, 07:42 UTC
[GRA][Web Hosting] - Multiple Filerz maintenance notification
Completed - All services are operational. No more impact since 03:13 UTC.
Sep 16, 03:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 15/09/2025 21:00 UTC
End time : 16/09/2025 04:00 UTC
Service impact : Concerned Filerz will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

List of concerned Filerz:

-Filerz522: Cluster011
-Filerz51/Filerz49: Cluster020
-Filerz98: Cluster023
-Filerz125/Filerz178/Filerz196: Cluster026
-Filerz287: Cluster027

Thank you for your understanding.
Sep 11, 08:39 UTC
Sep 15, 2025
[GRA1][Web Hosting] - cluster028 Filerz942 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 15/09/2025 13:06 UTC
End time : 15/09/2025 14:07 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 14:38 UTC
Identified - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster028 Filerz942.

Here are some supplementary details :

Start time : 15/09/2025 13:06 UTC
Impacted Service(s) : File server Filerz 942 is unreachable on Web Hosting cluster028.
Customers Impact : Some customers may experience slowness on some hosted websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 15, 13:11 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
[GRA][Web Hosting] - Migration cluster003 to cluster103
Completed - The migration won’t be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
All services are operational. No more impact since 12/09/2025 22:48 UTC.
Sep 11, 22:56 UTC
Update - Operations on this maintenance will take longer than expected.
During this maintenance, cluster003 is temporarily unavailable.
Update will be posted when operations are done

Thank you for your understanding.
Sep 11, 21:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 11/09/2025 20:00 UTC
End time : 11/09/2025 22:30 UTC
Service impact : During this maintenance, cluster003 will be temporarily unavailable for 90 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a migration of cluster003 to cluster103.

Thank you for your understanding.
Aug 27, 20:57 UTC
[GRA][Web Hosting] - Clusters maintenance notification
Completed - The scheduled maintenance has been completed.
There has been no impact since 12/09/2025 22:15 UTC.
Sep 11, 22:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect on configuration tasks.


Start time : 11/09/2025 20:00 UTC
End time : 11/09/2025 22:30 UTC
Service impact : configuration tasks on clusters may experience slowness due to this maintenance https://web-cloud.status-ovhcloud.com/incidents/x6fh3k3zpf8w
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our clusters.


Thank you for your understanding.
Aug 28, 08:38 UTC
Sep 10, 2025
[EU][Collaborative solutions] - Zimbra incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 10/09/2025 21:00 UTC
End time : 10/09/2025 21:51 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 10, 22:42 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The Mailstores has been operational since 10/09/2025 21:51 UTC.
Root Cause : This incident was caused by a software issue.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 10, 21:57 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on the specific EU region.

Here are some supplementary details :

Start time : 10/09/2025 21:00 UTC
Impacted Service(s) : Mailstores are temporarily unavailable.
Customers Impact : Customers are temporarily unable to connect to mailstores.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 10, 21:19 UTC
Sep 9, 2025
[GRA][Web Hosting] - Clusters maintenance notification
Completed - The scheduled maintenance has been completed.
All the services have been operational since 21:23 UTC.
Sep 9, 21:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect on configuration tasks.


Start time : 09/09/2025 20:00 UTC
End time : 09/09/2025 22:30 UTC
Service impact : configuration tasks on clusters may experience slowness due to this maintenance https://web-cloud.status-ovhcloud.com/incidents/4p0bp0l99cjj.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our clusters.


Thank you for your understanding.
Aug 28, 08:35 UTC
[GRA][Web Hosting] - Migration Cluster002 to Cluster102
Completed - The scheduled maintenance has been completed.
All the services have been operational since 21:11 UTC.
Sep 9, 21:16 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 9, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 09/09/2025 20:00 UTC
End time : 09/09/2025 22:30 UTC
Service impact : During this maintenance, Cluster002 will be temporarily unavailable for 90 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a migration of Cluster002 to Cluster102.

Thank you for your understanding.
Aug 27, 20:32 UTC
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
[GRA][Web-Databases] - Web Hosting/Databases incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting eu001, eu005 and Databases eu012 offer in GRA region has been resolved.

Start time : 05/09/2025 01:43 UTC
End time : 05/09/2025 07:01 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 5, 07:04 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : More services are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Sep 5, 06:10 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : More services are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Sep 5, 05:24 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : Some services are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Sep 5, 05:02 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting eu001, eu005 and Database eu012 offer in GRA region.

Here are some supplementary details :

Start time : 05/09/2025 01:43 UTC
Impacted Service(s) : Some services on Web Hosting eu001, eu005 and Database eu012 are unavailable.
Customers Impact : Customers are currently facing issue while accessing their data located in the specified Web Hosting and database.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 5, 02:53 UTC
Update - We are currently investigating an incident affecting our Databases offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 05/09/2025 01:43 UTC
Impacted Service(s) : Some services on Web Hosting eu001, eu005 and Database eu012 are unavailable.
Customers Impact : Some Customers are currently facing issue while accessing their data located in the specified Web databases.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Sep 5, 02:23 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting eu001, eu005 and Databases eu012 offer in GRA region.

Start time : 05/09/2025 01:43 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 5, 02:14 UTC
[GRA][Web Hosting] - Multiple Filerz maintenance notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 5, 04:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 04/09/2025 21:00 UTC
End time : 05/09/2025 04:00 UTC
Service impact : Concerned Filerz will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

List of concerned Filerz:

-Filerz169/Filerz212: Cluster026
-Filerz1048: Cluster030
-Filerz1812/Filerz1811/Filerz1810//Filerz1813/Filerz1597: Cluster031

Thank you for your understanding.
Aug 29, 15:01 UTC
Sep 4, 2025
[GRA/SBG/RBX][Collaborative solutions] - Hosted Exchange issue notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 04/09/2025 07:00 UTC
End time : 04/09/2025 08:45 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 4, 08:51 UTC
Update - We are continuing to work on a fix for this issue.
Sep 4, 08:03 UTC
Identified - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing a temporary issue with mailbox access on ex2.mail.ovh.net.

Here are some supplementary details :

Start time : 04/09/2025 07:00 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 4, 08:03 UTC
[GRA][Web Hosting] - Multiple Filerz maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 4, 03:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 03/09/2025 21:00 UTC
End time : 04/09/2025 04:00 UTC
Service impact : Concerned Filerz will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

List of concerned Filerz:

-Filerz1580: Cluster028
-Filerz1598: Cluster029
-Filerz1605/Filerz1623/Filerz1617/Filerz1603/Filerz1599: Cluster031

Thank you for your understanding.
Aug 29, 14:55 UTC
Sep 3, 2025
[GRA/SBG/RBX][Collaborative solutions] - Hosted Exchange issue notification
Resolved - We would like to inform you that the incident on our Collaborative solutions offering has now been resolved.

Here is detail for this incident :
Start time : 03/09/2025 11:39 UTC
End time : 03/09/2025 21:00 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Sep 3, 21:05 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The resolution of this incident is still being worked on by our teams.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 17:18 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Collaborative solutions offer on mailbox access on ex2.mail.ovh.net in GRA, RBX and SBG.

Here are some supplementary details :

Start time : 03/09/2025 11:39 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 13:41 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing a temporary issue with mailbox access on ex2.mail.ovh.net.

Here are some supplementary details :

Start time : 03/09/2025 11:39 UTC
Impacted Service(s) : Latency on the exchange mail infrastructure ex2.mail.ovh.net.
Customers Impact : You may experience delays when trying to access the service.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 12:05 UTC
[GLOBAL][Collaborative solutions] - Zimbra maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 3, 21:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Zimbra offer.

Start time : 03/09/2025 20:00 UTC
End time : 03/09/2025 21:00 UTC
Service impact : The mailstore will be unreachable for approximately one minute.
No emails will be lost, they will be queued and delivered once the service restarts.
Service improvement : As part of our continuous improvement policy, we will be performing maintenance on our Collaborative Solutions offering.

Thank you for your understanding.
Sep 2, 21:42 UTC
[GRA][Web Hosting] - Multiple Filerz maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 3, 03:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 02/09/2025 21:00 UTC
End time : 03/09/2025 04:00 UTC
Service impact : Concerned Filerz will be temporarily unavailable for 40 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be performing an update for the storage servers hosting your data.
This version brings improvements to certain security mechanisms, as well as some performance enhancements.

List of concerned Filerz:

-Filerz1570: Cluster029
-Filerz1518/Filerz1551/Filerz1568/Filerz1571: Cluster030
-Filerz1628/Filerz1662/Filerz1668: Cluster031

Thank you for your understanding.
Aug 29, 14:49 UTC
Sep 2, 2025
[Gobal][Collaborative solutions] - EmailPro maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 2, 11:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:25 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on pro2.mail.ovh.net.

Start time : 26/08/2025 10:00 UTC
End time : 26/08/2025 11:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our hosted exchange offer.

Thank you for your understanding.
Sep 2, 10:23 UTC
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