Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA][WebHosting] - Maintenance notification for multiple Databases

Update - 20% of the migration has been done.
The migration is still in progress.
We will keep you updated of its progression.
Apr 25, 2025 - 13:47 UTC

Update - 5% of the migration has been done.
The migration is still in progress. We will keep you updated of its progression.
Apr 18, 2025 - 07:09 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 2025 - 06:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2025 - 14:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 16/04/2025 14:00 UTC
End time : 15/05/2025 18:00 UTC
Service impact : Each Databases will be unavailable one by one during 5 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases offer.

Thank you for your understanding.
Apr 16, 2025 14:00 - May 15, 2025 18:00 UTC

[GRA][WebHosting] - Maintenance notification for multiple Databases on eu008

Update - 72.5% of databases have been evacuated to other clusters.

We now pause evacuation until 28/04/2025.
Apr 24, 2025 - 15:55 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 2025 - 06:20 UTC

Update - 37.8% of databases have been evacuated to other clusters.

We now pause evacuation until 14/04/2025;
Apr 10, 2025 - 15:43 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 10, 2025 - 14:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2025 - 12:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 07/04/2025 12:00 UTC
End time : 15/05/2025 16:00 UTC
Service impact : Each Databases will be unavailable one by one during 5 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases offer.

Thank you for your understanding.
Apr 7, 2025 12:00 - May 15, 2025 16:00 UTC

[GRA/RBX/SBG][Collaborative solutions] - Hosted/EmailPro/Mxplan/Private Exchange maintenance notification

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 21, 2025 - 22:33 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 18, 2025 - 13:27 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 18, 2025 - 13:25 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 10, 2025 - 14:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted, Emailpro, Mxplan and Private Exchange.

Start time : 03/04/2025 18:00 UTC
End time : 30/04/2025 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement plan, maintenance is scheduled on our Hosted, Emailpro, Mxplan and Private Exchange offers by disabling TLS 1.0 and TLS 1.1.

The deprecation of TLS 1.0 and 1.1, as well as the removal of the aforementioned cipher suites, will be implemented as follows:
• TLS 1.0 and 1.1 will no longer be supported on our infrastructure, and any attempts to connect using these protocols will result in a connection error.
• The removed cipher suites will be replaced with the updated alternatives, which will be used for all new connections.
• We recommend that all users ensure their clients and applications are configured to use TLS 1.2, and support the updated cipher suites.

Thank you for your understanding.
Apr 3, 2025 18:00 - Apr 30, 2025 21:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Under Maintenance

Reception Operational

Delivery email Operational

Mailbox Access Under Maintenance

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Under Maintenance

Reception Operational

Delivery email Operational

Mailbox Access Under Maintenance

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Under Maintenance

Reception Operational

Delivery email Operational

Mailbox Access Under Maintenance

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

Collaborative solutions || Zimbra Operational

Web Access Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu005 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Identity, Security & Operations || Key Management Service Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS, IVR & Call Queues Operational

VXML Operational

Billing Operational

Provisioning Operational

VoIP || SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Fax Operational

Media Gateways Operational

Softcall Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Web Hosting || Databases GRA Under Maintenance

eu001 Operational

eu002 Under Maintenance

eu004 Operational

eu005 Operational

eu007 Under Maintenance

eu008 Under Maintenance

eu009 Under Maintenance

eu010 Operational

eu011 Operational

eu012 Operational

eu013 Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster022 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Cluster090 Operational

Cluster100 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

[GRA2][Web Hosting] - Cluster003- Cluster010- Cluster011- Cluster013 - Cluster014 - mutiple filerz

Resolved - We would like to inform you that the incident on our Web Hosting in GRA2 has now been resolved.

Here is detail for this incident :
Start time : 25/04/2025 07:11 UTC
End time : 25/04/2025 18:06 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Apr 25, 18:09 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Websites hosted on Cluster010 filerz625/638/650 and Cluster014 filerz565/580/5938 are reachable since 13:16 UTC
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible for Cluster003 log filerz.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 13:31 UTC

Identified - We have determined the origin of the incident affecting our Web Hosting offer on Cluster003- Cluster010- Cluster011- Cluster013 - Cluster014.

Here are some supplementary details :

Start time : 25/04/2025 07:11 UTC
Impacted Service(s) : Some websites hosted on Cluster010 filerz625/638/650- Cluster011 filerz531/550 - Cluster003 log filerz- Cluster014 - filerz565/580/593 are unreachable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 12:23 UTC

Update - We are continuing to investigate this issue.
Apr 25, 08:45 UTC

Update - Update :

Most of the impact have been fixed, the following filerz are still impacted :
Cluster010 filerz638 - Cluster003 log filerz - Cluster014 - filerz580

Ongoing actions : Our teams are still working to fix the issue.
We will keep you informed of developments and the resolution of the incident.
Apr 25, 08:03 UTC

Update - We have more news about the impacted filerz, here the details :

Service impact : Some websites hosted on Cluster010 filerz625/638/650- Cluster011 filerz531/550 - Cluster003 log filerz- Cluster014 - filerz565/580/593 are unreachable.
Apr 25, 07:37 UTC

Update - We are continuing to investigate this issue.
Apr 25, 07:30 UTC

Investigating - An incident is in progress on our Web Hosting in GRA2, customers in the impacted zone are facing some difficulties. Please find the details:

Start time : 25/04/2025 07:11 UTC
Service impact : Some websites hosted on Cluster010 filerz625/638/650- Cluster011 filerz531/550 - Cluster003 log filerz- Cluster014 - filerz565/580/593 are unreachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Apr 25, 07:29 UTC

[GRA2][Web Hosting] - Cluster 002 - filerz481

Resolved - We would like to inform you that the incident on Web Hosting offer has now been resolved.

Here is detail for this incident :
Start time : 24/04/2025 07:00 UTC
End time : 24/04/2025 16:31 UTC
Root Cause : This incident is caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Apr 25, 16:41 UTC

Identified - We have determined the origin of the incident affecting our Web Hosting offer on the specific cluster002 filerz481.

Here are some supplementary details :

Start time : 25/4/2025 07:52 UTC
Impacted Service(s) : Some websites hosted on Cluster 002 filerz481 are unreachable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 09:24 UTC

Investigating - We are currently investigating an incident affecting our Web Hosting offer on the specific cluster002 filerz481.

Here are some supplementary details :

Start time : 25/04/2025 07:52 UTC
Impacted Service(s) : Some websites hosted on Cluster 002 filerz481 are unreachable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 25, 08:00 UTC

[GRA][Web Cloud] - Cloud DB incident notification

Resolved - We would like to inform you that the incident on GRA, have been resolved
Start Time : 25/04/2025 08:05 UTC
End Time : 25/04/2025 09:07 UTC
Root cause : This incident was due to a hardware malfunction.

We thank you for your understanding and patience throughout this incident
Apr 25, 09:10 UTC

Investigating - We are currently experiencing an incident affecting our Web Cloud offering, which is causing temporary availability.

Please find the details:
Start time : 25/04/2025 08:05 UTC
Service impact : Customer can not accessing their database only in clouddb060.eu010.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Apr 25, 08:52 UTC

[GRA1][Web Hosting] - Cluster 020 - Filerz90

Resolved - We would like to inform you that the incident on our GRA1, have been resolved.

Start Time : 25/04/2025 05:45 UTC
End Time : 25/04/2025 07:32 UTC
Root cause : The incident was due to a software issue.

We thank you for your understanding and patience throughout this incident
Apr 25, 07:44 UTC

Investigating - An incident is in progress on our Web Hosting in GRA1, customers in the impacted zone are facing some difficulties. Please find the details:

Start time : 25/04/2025 05:45 UTC
Service impact : Customers may have difficulties to access their mailbox on Cluster 020 - Filerz90.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Apr 25, 07:13 UTC

Apr 24, 2025

[GRA][Web Hosting] - eu010 database incident notification

Resolved - We would like to inform you that the incident on the sharedsql026.eu010 database has now been resolved.

Here is detail for this incident :
Start time : 24/04/2025 15:10 UTC
End time : 24/04/2025 16:00 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Apr 24, 16:14 UTC

Identified - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the eu010 database.

Here is detail for this incident :
Start time : 24/04/2025 15:10 UTC
Impacted Service(s) : sharedsql026.eu010 database is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 24, 16:04 UTC

[EU][Collaborative solutions] - Mx Plan incident notification

Resolved - We would like to inform you that the incident on our Mx Plan offering in EU has now been resolved.

Here is detail for this incident :
Start time : 24/04/2025 07:00 UTC
End time : 24/04/2025 12:02 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Apr 24, 12:43 UTC

Investigating - We are currently experiencing an incident affecting our Mx Plan offering in EU.

Here is detail for this incident :
Start time : 24/04/2025 07:00 UTC
Impacted Service(s) : Access to mailboxes is temporarily unavailable.
Customers Impact : Some customers may not be able to have access to their mailboxes.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 24, 11:21 UTC

[Global][Domains] - Domains Name incident notification on .hr domains

Resolved - We would like to inform you that the incident on our Domains offer .hr has now been resolved.

Here is detail for this incident :
Start time : 24/03/2025 10:00 UTC
End time : 24/04/2025 07:50 UTC
Root Cause : This incident was caused by a maintenance of one of our provider.

We thank you for your understanding and patience throughout this incident.
Apr 24, 08:10 UTC

Update - We are continuing to work on a fix for this issue.
Apr 17, 06:19 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical teams are still working with our provider to solve the incident.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 08:04 UTC

Identified - We have determined the origin of the incident affecting our Domains offer.

Here are some supplementary details :
Start time : 24/03/2025 10:00 UTC
Impacted Services : .hr domains are not currently available for registration or transfer.
Customers Impact : Customer with a .hr domains name are unable to perform some tasks.
Root Cause : This incident is caused by a maintenance of one of our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 25, 09:09 UTC

Investigating - An incident is in progress on our Domain Names offer, customers in the impacted zone may face some difficulties.

Please find the details:
Start time : 24/03/2025 10:00 UTC
Service impact : Customer with a .hr domains name are unable to perform some tasks.
Ongoing actions : Our teams are working to resolve the issue.

We will keep you informed of developments and the resolution of the incident.
Mar 25, 07:37 UTC

Apr 23, 2025

[EU/CA][Web Hosting] - Servers maintenance notification

Completed - The scheduled maintenance has been completed.
Apr 23, 23:33 UTC

Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done
Apr 23, 23:07 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.
End time : 23/04/2025 23:00 UTC
Apr 23, 21:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 23/04/2025 20:00 UTC
End time : 23/04/2025 22:00 UTC
Service impact : Tasks created by customers for their Web Hosting services won't be treated during the maintenance.
But these tasks will be handled after the maintenance.
Please note that Web Hosting Services will still be available without interruption during the operation.
However, only the management of Web Hosting services will be impacted.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple servers on our Web Hosting offer.

Thank you for your understanding.
Apr 18, 12:23 UTC

[GRA][Web Hosting] - eu010 database incident notification

Resolved - We would like to inform you that the incident on the sharedsql047.eu010 database has now been resolved.

Here is detail for this incident :
Start time : 23/04/2025 17:03 UTC
End time : 23/04/2025 18:20 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Apr 23, 18:31 UTC

Update - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the eu010 database.

Here is detail for this incident :
Start time : 23/04/2025 17:03 UTC
Impacted Service(s) : sharedsql047.eu010 database is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their data located in the specified database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 23, 18:16 UTC

Investigating - We are currently experiencing an event affecting our Web Hosting offer on the specified database.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 23, 18:09 UTC

[GLOBAL][Domains] - Modification incident notitification

Resolved - We would like to inform you that the incident on domains has now been resolved.

Here is detail for this incident :
Start time : 05/04/2025 17:57 UTC
End time : 23/04/2025 12:57 UTC
Impacted Service(s) : Modification of domain names was temporarily unavailable.
Customers Impact : Customers who try to modify the name of their domain through the manager were getting an error message.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Apr 23, 13:24 UTC

Apr 22, 2025

[GLOBAL][Collaborative solutions] - Mx Plan incident notification

Resolved - We would like to inform you that the incident on our Mx Plan offer has now been resolved.

Here is detail for this incident :
Start time : 22/04/2025 10:00 UTC
End time : 22/04/2025 11:16 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Apr 22, 11:21 UTC

Investigating - We are currently experiencing an incident affecting our Mx Plan offering.

Here is detail for this incident :
Start time : 22/04/2025 10:00 UTC
Impacted Service(s) : Sending Mail are temporarily unreachable.
Customers Impact : You may experience an error "SMTP: Invalid response code received from server" while attempting to send an email.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 11:04 UTC

[GRA][Web Hosting] - Cluster023 - Filerz141 incident notification

Resolved - We would like to inform you that the incident on Filerz141 has now been resolved.

Here is detail for this incident :
Start time : 22/04/2025 08:32 UTC
End time : 22/04/2025 09:09 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Apr 22, 10:05 UTC

Identified - We have determined the origin of the incident affecting our Web Hosting offer on the specific Filerz.

Here are some supplementary details :
Start time : 22/04/2025 08:32 UTC
Impacted Service(s) : Websites hosted on Filerz141 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their websites hosted on Filerz141.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 08:48 UTC

Investigating - We are currently experiencing an event affecting our Web Hosting offer on the specified Filerz.
Start time : 22/04/2025 08:32 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 22, 08:37 UTC

Apr 21, 2025

[Global][Web Hosting] - MXplan filerz14 incident notification

Resolved - We would like to inform you that the incident on our MX plan service on Filerz14. has now been resolved.

Here is detail for this incident :
Start time : 21/04/2025 19:21 UTC
End time : 21/04/2025 22:23 UTC
Root Cause : This incident was caused by a malfunction on a hardware.

We thank you for your understanding and patience throughout this incident.
Apr 21, 22:33 UTC

Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Apr 21, 21:59 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team has identified the cause of the incident and is currently working on resolving it.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 21, 20:21 UTC

Update - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the MX plan service on Filerz14.

Here is detail for this incident :
Start time : 21/04/2025 19:21 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz14.
Customers Impact : Customers are currently unable to access their mailboxes on filerz14.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 21, 20:02 UTC

Investigating - We are currently experiencing an event affecting our Web hosting offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 21, 19:56 UTC

Apr 20, 2025

No incidents reported.

Apr 19, 2025

[RBX8][Collaborative solutions] - Zimbra incident notification

Resolved - We would like to inform you that the incident on our Zimbra offer has now been resolved.

Here is detail for this incident :
Start time : 19/04/2025 06:16 UTC
End time : 19/04/2025 10:25 UTC
Root Cause : This incident was caused by : https://network.status-ovhcloud.com/incidents/pdpxd8hw9fkr

We thank you for your understanding and patience throughout this incident.
Apr 19, 10:26 UTC

Identified - We have determined the origin of the incident affecting our Zimbra offer.

Here is detail for this incident :
Start time : 19/04/2025 06:16 UTC
Impacted Service(s) : Some customers are temporarily unable to access their mailboxes.
Root Cause : This incident is caused by : https://network.status-ovhcloud.com/incidents/pdpxd8hw9fkr
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 19, 06:57 UTC

Apr 18, 2025

[GRA][WebHosting] - Maintenance notification for multiple Databases

Completed - The scheduled maintenance has been completed.
Apr 18, 07:09 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 06:19 UTC

Update - 75% of the migration has been done.
The migration is still in progress. We will keep you updated of its progression.
Apr 16, 06:41 UTC

Update - 35% of the migration has been done.
The migration is still in progress. We will keep you updated of its progression.
Apr 11, 09:54 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 10, 14:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 09/04/2025 08:00 UTC
End time : 30/04/2025 16:00 UTC
Service impact : We will migrate ClouDB from eu010 to eu012, each databases will be unavailable one by one during 5 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases offer.

Thank you for your understanding.
Apr 8, 14:00 UTC

Apr 17, 2025

[GLOBAL][Voip] - Softcall incident notification.

Resolved - We would like to inform you that the incident on our Managed Services offer, have been resolved
Start Time : 17/04/2025 09:45 UTC
End Time : 17/04/2025 13:02UTC
Related incident : https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn

We thank you for your understanding and patience throughout this incident
Apr 17, 13:10 UTC

Update - We are continuing to monitor for any further issues.
The service is operational again.
Apr 17, 11:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 11:13 UTC

Update - We are continuing to work on a fix for this issue.
Apr 17, 11:13 UTC

Identified - We are currently experiencing an incident affecting our Softcall product.

Here is detail for this incident :
Start time : 17/04/2025 01:34 UTC
Impacted Service(s) : A significant part of Softcall is unreachable.
Customers Impact : Some customers cannot use their service.
Related incident : https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 10:30 UTC

Investigating - We are currently experiencing an event affecting our Managed Services offer.

Start time : 17/04/2025 09:45 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 10:21 UTC

[GRA][Mx Plan] - Incident notification

Resolved - We would like to inform you that the incident on MX Plan offer has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 01:35 UTC
End time : 17/04/2025 02:41 UTC
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn
We thank you for your understanding and patience throughout this incident.
Apr 17, 07:40 UTC

Identified - We have determined the origin of the incident affecting our MX Plan offer on the specific region.
Here are some supplementary details :
Start time : 17/04/2025 01:35 UTC
Impacted Service(s) : Mx Plan offer
Customers Impact : Customers may not be unable to access and use their services , or they may face latencies in GRA, .
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 06:25 UTC

[GRA][Web Hosting] - Clusters incident notification

Resolved - We would like to inform you that the incident on our Web Hosting offering has now been resolved.

Here is detail for this incident :
Start time : 17/04/2025 01:35 UTC
End time : 17/04/2025 02:10 UTC
Root Cause : This incident is caused by https://network.status-ovhcloud.com/incidents/wqq5qxpcsszn

We thank you for your understanding and patience throughout this incident.
Apr 17, 03:07 UTC

Identified - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in GRA region.

Here is detail for this incident :
Start time : 17/04/2025 01:35 UTC
Impacted Service(s) : Web Hosting Clusters located in GRA are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their websites hosted in clusters located in GRA.
Root Cause : This incident is caused by a network equipment issue during the maintenance https://network.status-ovhcloud.com/incidents/myfn82jp00k5 .
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 17, 02:24 UTC

Apr 16, 2025

[EU/CA][Web Hosting] - Servers maintenance notiifcation

Completed - The current maintenance has been postponed.
Apr 16, 20:16 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 16/04/2025 22:00 UTC
End time : 17/04/2025 00:00 UTC
Service impact : Tasks created by customers for their Web Hosting services won't be treated during the maintenance.
But these tasks will be handled after the maintenance.
Please note that Web Hosting Services will still be available without interruption during the operation.
However, only the management of Web Hosting services will be impacted.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple servers on our Web Hosting offer.

Thank you for your understanding.
Apr 11, 08:42 UTC

[FR/BE][VOIP] - Migrate telephony maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 16/04/2025 19:31 UTC.
Apr 16, 19:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Exchange offer.

Start time : 16/04/2025 19:00 UTC
End time : 16/04/2025 20:00 UTC
Service impact : Customers will be unable to access their services for a maximum of 10 minutes during the operation.
Service improvement : As part of our continuous improvement policy of our Hosted Exchange offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Apr 9, 01:42 UTC

[GRA][Web Hosting] - Cluster027 Incident Notification

Resolved - We would like to inform you that the incident on the cluster027 has now been resolved.

Here is detail for this incident :
Start time : 15/04/2025 06:10 UTC
End time : 15/04/2025 10:50 UTC
Service impact : The services are now available again.
Root Cause : This incident was caused by an overload issue on this cluster.

We thank you for your understanding and patience throughout this incident.
Apr 16, 15:21 UTC

Update - Update : On 16 April 2025, between 05:55 and 06:00 UTC, we experienced a brief impact that may have affected some of our services.
Websites are available and we are continuing to analysing the issue.
Ongoing Actions : Our teams are still working and monitoring the issue.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 16, 09:22 UTC

Update - Update : On 15 April 2025, between 10:06 and 10:20 UTC, we experienced a brief impact that may have affected some of our services.
Websites are available and we are continuing to analysing the issue.
Ongoing Actions : Our teams are still working and monitoring the issue.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 12:42 UTC

Update - No new impact have been observed since 15/04/2025 08:20 UTC

Please find below an update on the situation:
Update : The websites are still available and we are now analysing the issue to determine the cause of the incident.
Ongoing Actions : Our teams are still working and monitoring the problem.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 09:32 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Websites are available again, but we are in the process of stabilising them.
Ongoing Actions : Our teams are still working and monitoring the problem.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 15, 08:40 UTC

Identified - The issue has been identified, and our teams are working to fix the issue.
We remind you that the impact is:
Service impact : Websites are unreachable on Cluster027.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will continue to keep you up to date with developments and the resolution of the incident.
Apr 15, 08:23 UTC

Investigating - An incident is in progress on our Web Hosting in GRA, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 15/04/2025 06:10 UTC
Service impact : Websites and services are temporarily unreachable on Cluster027.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Apr 15, 06:35 UTC

[Global][Web Hosting] - Web Hosting Incident Notification

Resolved - We would like to inform you that the incident on our Web Hosting offer, have been resolved
Start Time : 16/04/2025 08:30 UTC
End Time : 16/04/2025 10:36 UTC
Root cause : Software malfunction.

We thank you for your understanding and patience throughout this incident
Apr 16, 10:39 UTC

Identified - An incident is in progress on our Web Hosting offer.

Please be aware that this is currently affecting the functionality.

Here is detail for this incident :

Start time : 16/04/2025 08:30 UTC
Service impact : Customers will not be able to activate the https certificate.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Apr 16, 10:17 UTC

Apr 15, 2025

[EU][VOIP] - Softphone maintenance notification

Completed - The scheduled maintenance has been completed.
Apr 15, 21:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VOIP service.

Start time : 15/04/2025 20:00 UTC
End time : 16/04/2025 00:00 UTC
Service impact : The softphone service will be unavailable for 3 hours during maintenance.
Service improvement : As part of our ongoing efforts to improve our VOIP service, we will be performing maintenance on the softphone service.

Thank you for your understanding.
Apr 11, 14:23 UTC

Apr 14, 2025

[Global][Domains] - Domains Name incident notification on .SO

Resolved - We would like to inform you that the incident on the Domain Name, notification on .SO has been resolved .
All the services are operational.

Here is detail for this incident :
Start time : 01/04/2025 15:45 UTC
End time : 14/04/2025 07:05 UTC
Service impact : Customer were not be able to register .SO domains name
Root Cause : This incident was caused by a maintenance of one of our provider.

We thank you for your understanding and patience throughout this incident.
Apr 14, 07:14 UTC

Update - We are continuing to work on a fix for this issue.
Apr 10, 13:18 UTC

Identified - We have determined the origin of the incident affecting our .SO Domains offer, customers in the impacted zone are unable to perform some tasks.

Here are some supplementary details :
Start time : 01/04/2025 15:45 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .SO domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .SO domain name after the expiration date is already passed will have their websites unavailable.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 13:23 UTC

Investigating - We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 01/04/2025 15:45 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .SO domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .SO domain name after the expiration date is already passed will have their websites unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 1, 15:53 UTC

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.