Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GRA/RBX/SBG][Collaborative solutions] - Hosted/Private Exchange maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted and Private Exchange offers.

Start time : 03/04/2025 18:00 UTC
End time : 30/04/2025 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Hosted and Private Exchange offers by disabling TLS 1.0 and TLS 1.1.

The deprecation of TLS 1.0 and 1.1, as well as the removal of the aforementioned cipher suites, will be implemented as follows:
• TLS 1.0 and 1.1 will no longer be supported on our infrastructure, and any attempts to connect using these protocols will result in a connection error.
• The removed cipher suites will be replaced with the updated alternatives, which will be used for all new connections.
• We recommend that all users ensure their clients and applications are configured to use TLS 1.2, and support the updated cipher suites.

Thank you for your understanding.
Apr 3, 2025 18:00 - Apr 30, 2025 21:00 UTC

[Global][Domains] - Domains Name incident notification on .SO

Identified - We have determined the origin of the incident affecting our .SO Domains offer, customers in the impacted zone are unable to perform some tasks.

Here are some supplementary details :
Start time : 01/04/2025 15:45 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .SO domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .SO domain name after the expiration date is already passed will have their websites unavailable.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 03, 2025 - 13:23 UTC

Investigating - We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 01/04/2025 15:45 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .SO domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .SO domain name after the expiration date is already passed will have their websites unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 01, 2025 - 15:53 UTC

[GRA][WebHosting] - Maintenance notification for multiple Databases

Update - Please note that 50% of the maintenance has been completed.
Apr 03, 2025 - 09:36 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.
End time : 15/04/2025 16:00 UTC
Mar 31, 2025 - 12:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2025 - 08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 2025 08:00 - Apr 1, 2025 16:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 19/03/2025 08:00 UTC
End time : 01/04/2025 16:00 UTC
Service impact : Each Databases will be unavailable one by one during 5 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases offer.

Thank you for your understanding.
Mar 19, 2025 08:00 - Apr 1, 2025 16:00 UTC

[Global][Domains] - Domains Name incident notification on .TL

Identified - We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :
Start time : 02/04/2025 12:58 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .SO domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete).
Please note that websites are still available.
Unfortunately, customers who want to renew their .TL domain name after the expiration date is already passed will have their websites unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 02, 2025 - 13:40 UTC

[GRA][Web Hosting] - Statistics incident notification

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical are still working on a fix to solve the incident.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

If you need to access your web hosting statistics, contact our support team.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 01, 2025 - 09:18 UTC

Identified - We have determined the origin of the incident affecting statistics accessibility on our Web Hosting offer for all clusters in GRA.

Here are some supplementary details :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : All Clusters in GRA.
Customers Impact : Some customers are temporarily unable to access their web hostings statistics in GRA.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 2025 - 16:52 UTC

Update - We are currently experiencing an incident affecting statistics accessibility on our Web Hosting offering for all clusters located in GRA.

Here is detail for this incident :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : All Clusters in GRA.
Customers Impact : Some customers are temporarily unable to access their web hostings statistics in GRA.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 2025 - 16:06 UTC

Investigating - We are currently experiencing an event affecting our Web Hosting offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 2025 - 15:53 UTC

[Global][Domains] - Domains Name incident notification on .hr domains

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical teams are still working with our provider to solve the incident.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 01, 2025 - 08:04 UTC

Identified - We have determined the origin of the incident affecting our Domains offer.

Here are some supplementary details :
Start time : 24/03/2025 10:00 UTC
Impacted Services : .hr domains are not currently available for registration or transfer.
Customers Impact : Customer with a .hr domains name are unable to perform some tasks.
Root Cause : This incident was caused by a maintenance of one of our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 25, 2025 - 09:09 UTC

Investigating - An incident is in progress on our Domain Names offer, customers in the impacted zone may face some difficulties.

Please find the details:
Start time : 24/03/2025 10:00 UTC
Service impact : Customer with a .hr domains name are unable to perform some tasks.
Ongoing actions : Our teams are working to resolve the issue.

We will keep you informed of developments and the resolution of the incident.
Mar 25, 2025 - 07:37 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

Collaborative solutions || Zimbra Operational

Web Access Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Partial Outage

Registration Partial Outage

Renew Partial Outage

Transfer Partial Outage

Restore Partial Outage

Delete Partial Outage

Databases || CloudDB GRA Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Identity, Security & Operations || Key Management Service Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

United Kingdom Operational

Switzerland Operational

VoIP || Services Operational

Conferences Operational

CCS, IVR & Call Queues Operational

VXML Operational

Billing Operational

Provisioning Operational

VoIP || SMS Operational

VoIP || Telephony Operational

Access SBC Operational

Fax Operational

Media Gateways Operational

Softcall Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Web Hosting || Databases GRA Under Maintenance

eu001 Under Maintenance

eu002 Operational

eu004 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu012 Operational

eu013 Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Partial Outage

Cluster002 Partial Outage

Cluster003 Partial Outage

Cluster005 Partial Outage

Cluster006 Partial Outage

Cluster007 Partial Outage

Cluster010 Partial Outage

Cluster011 Partial Outage

Cluster012 Partial Outage

Cluster013 Partial Outage

Cluster014 Partial Outage

Cluster015 Partial Outage

Cluster017 Partial Outage

Cluster020 Partial Outage

Cluster021 Partial Outage

Cluster022 Partial Outage

Cluster023 Partial Outage

Cluster024 Partial Outage

Cluster025 Partial Outage

Cluster026 Partial Outage

Cluster027 Partial Outage

Cluster028 Operational

Cluster029 Partial Outage

Cluster030 Operational

Cluster031 Operational

Cluster090 Partial Outage

Cluster100 Partial Outage

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 4, 2025

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz

Completed - The scheduled maintenance has been completed.
Apr 4, 02:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 03/04/2025 21:00 UTC
End time : 04/04/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster030 - Filerz1564
Cluster031 - Filerz1717/Filerz1660/Filerz1618
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 27, 21:22 UTC

Apr 3, 2025

[GRA3][Web Hosting] - Cluster028 Filerz954 incident notification

Resolved - We would like to inform you that the incident on Cluster028, Filerz954 has now been resolved.

Here is detail for this incident :
Start time : 03/04/2025 16:42 UTC
End time : 03/04/2025 19:10 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Apr 3, 19:17 UTC

Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary availability issues in the cluster028 filerz954.

Here is detail for this incident :
Start time : 03/04/2025 16:42 UTC
Impacted Service : filerz954 unreachable on Web Hosting cluster028.
Customers Impact : Customers will experience problems accessing their websites hosted on the affected filerz.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 3, 17:31 UTC

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz

Completed - The scheduled maintenance has been completed.
All the services have been operational since 01:49 UTC
Apr 3, 02:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 02/04/2025 21:00 UTC
End time : 03/04/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster028 - Filerz1567/Filerz1514
Cluster031 - Filerz1595/Filerz1590/Filerz1588/Filerz1574
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 27, 21:18 UTC

Apr 2, 2025

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz

Completed - The scheduled maintenance has been completed.
All the services have been operational since 01:25 UTC.
Apr 2, 01:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 01/04/2025 21:00 UTC
End time : 02/04/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster028 - Filerz1562
Cluster031 - Filerz1654/Filerz1621/Filerz1641/Filerz1659/Filerz1593
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 27, 21:14 UTC

Apr 1, 2025

[GRA/RBX/SBG][Collaborative solutions] - Hosted/Private Exchange maintenance notification

Completed - The scheduled maintenance has been completed.
All the services are now operational.
Apr 1, 22:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted and Private Exchange offers.

Start time : 01/04/2025 18:00 UTC
End time : 01/04/2025 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Hosted and Private Exchange offers by disabling TLS 1.0 and TLS 1.1.
The deprecation of TLS 1.0 and 1.1, as well as the removal of the aforementioned cipher suites, will be implemented as follows:
• TLS 1.0 and 1.1 will no longer be supported on our infrastructure, and any attempts to connect using these protocols will result in a connection error.
• The removed cipher suites will be replaced with the updated alternatives, which will be used for all new connections.
• We recommend that all users ensure their clients and applications are configured to use TLS 1.2, and support the updated cipher suites.

Thank you for your understanding.
Apr 1, 08:56 UTC

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz

Completed - The maintenance was completed , all services are operational.
Apr 1, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 31/03/2025 21:00 UTC
End time : 01/04/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster029 - Filerz1626
Cluster030 - Filerz1545
Cluster031 - Filerz1663/Filerz1814/Filerz1592/Filerz1589
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 27, 21:10 UTC

Mar 31, 2025

Mar 30, 2025

No incidents reported.

Mar 29, 2025

[GRA][Web Hosting] - cluster027 incident notification

Resolved - We would like to inform you that the incident on cluster027 has now been resolved.

Here is detail for this incident :
Start time : 29/03/2025 01:31 UTC
End time : 29/03/2025 02:21 UTC
Root Cause : This incident was caused by a software malfunction on the load balancer.

We thank you for your understanding and patience throughout this incident.
Mar 29, 02:39 UTC

Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the cluster027.

Here is detail for this incident :
Start time : 29/03/2025 01:31 UTC
Impacted Service(s) : Web Hosting on the Cluster027 are temporarily unavailable.
Customers Impact : Only french customer are experiencing malfunctions accessing their websites hosted on the affected Cluster027.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 29, 01:44 UTC

Mar 28, 2025

[GRA][Web Cloud] - Cloud DB incident notification

Resolved - We would like to inform you that the incident on our Web Cloud offering, have been resolved
Start Time : 28/03/2025 15:58 UTC
End Time : 28/03/2025 19:00 UTC
Root cause : The incident was due to a software issue.

We thank you for your understanding and patience throughout this incident
Mar 28, 19:03 UTC

Update - Both VM are being cold migrating to another new host. We expect to get the services back online as soon as possible.
Mar 28, 18:09 UTC

Update - We are continuing to investigate this issue.
Mar 28, 16:15 UTC

Investigating - We are currently experiencing an incident affecting our Web Cloud offering, which is causing temporary availability.

Please find the details:
Start time : 28/03/2025 15:58 UTC
Service impact : Customer can not accessing their database only in clouddb011 and clouddb013
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Mar 28, 16:15 UTC

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz

Completed - The scheduled maintenance has been completed.
Mar 28, 00:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 27/03/2025 21:00 UTC
End time : 28/03/2025 03:59UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster030 - Filerz1549
Cluster029 - Filerz1585
Cluster031 - Filerz1619
Cluster031 - Filerz1596
Cluster031 - Filerz1710
Cluster031 - Filerz1609
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 19, 15:41 UTC

Mar 27, 2025

[Global][SMS] - SMS Service to Italy recipient incident Notification

Resolved - We would like to inform you that the incident related to our SMS offering in Italy has now been resolved.

Here is detail for this incident :
Start time : 18/03/2025 21:00 UTC
End time : 26/03/2025 10:23 UTC
Root Cause : This incident was caused by a SMS aggregator from a provider.

We thank you for your understanding and patience throughout this incident.
Mar 27, 15:58 UTC

Update - We are currently experiencing an incident affecting our SMS offering, which is causing temporary Availability issues in Italy.

Here is detail for this incident :
Start time : 18/03/2025 21:00 UTC
Impacted Service(s) : SMS to Italy is temporarily degraded.
Customers Impact : The customers sending an SMS to a recipient in Italy may see the sender's number incorrectly displayed unless the sender is registered with an aggregator.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Mar 20, 09:11 UTC

Investigating - Event notification

We are currently experiencing an event affecting our SMS service.
Start time : 18/03/2025 21:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 09:03 UTC

[Global][Domains] - Domains Name incident notification on .TOP

Resolved - We would like to inform you that the incident on our Domains Name .TOP, have been resolved
Start Time : 25/03/2025 19:24 UTC
End Time : 27/03/2025 08:46 UTC

We thank you for your understanding and patience throughout this incident
Mar 27, 08:51 UTC

Identified - The issue has been identified and a fix is being implemented.
Start time : 25/03/2025 19:24 UTC
Service impact : Customer with a .TOP domains name are unable to perform some tasks.
Mar 26, 16:16 UTC

Investigating - We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :

Start time : 25/03/2025 19:24 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TOP domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .TOP domain name after the expiration date is already passed will have their websites unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 14:27 UTC

Mar 26, 2025

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz

Completed - This maintenance has been rescheduled.
A new schedule will be posted in the coming days.
Mar 26, 21:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 26/03/2025 21:00 UTC
End time : 27/03/2025 03:59UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster030 - Filerz1508
Cluster031 - Filerz1610
Cluster030 - Filerz1543
Cluster029 - Filerz1510
Cluster028 - Filerz1569
Cluster031 - Filerz1631
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 19, 15:35 UTC

[GRA1/2/3][Web Hosting] - Maintenance notification for multiple Filerz

Completed - The scheduled maintenance has been completed.
Mar 26, 04:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 25/03/2025 21:00 UTC
End time : 26/03/2025 03:59UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster030 - Filerz1544
Cluster030 - Filerz1548
Cluster010 - Filerz667
Cluster029 - Filerz1602
Cluster028 - Filerz1584
Cluster010 - Filerz637
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 19, 15:30 UTC

Mar 25, 2025

[RBX/GRA/SBG][Collaborative solutions] - Hosted Exchange maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 25, 21:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Exchange offer.

Start time : 25/03/2025 20:00 UTC
End time : 25/03/2025 22:00 UTC
Service impact : Customers will be unable to access their mails for a maximum duration of 10 minutes during the operation.
Service improvement : As part of our continuous improvement policy of our Hosted Exchange offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Mar 24, 17:38 UTC

[RBX][Collaborative solutions] - Private Exchange Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 25, 15:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Private Exchange service.

Start time : 24/03/2025 08:00 UTC
End time : 31/03/2025 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Private Exchange service.

Thank you for your understanding.
Mar 20, 22:18 UTC

Mar 24, 2025

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz

Completed - The scheduled maintenance has been completed.
Mar 24, 23:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 24/03/2025 21:00 UTC
End time : 25/03/2025 03:59UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation:
Cluster023 - Filerz194
Cluster020 - Filerz25
Cluster023 - Filerz76
Cluster026 - Filerz1917
Cluster015 - Filerz455
Cluster007 - Filerz386
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 19, 15:19 UTC

Mar 23, 2025

[GRA2][Web Hosting] - Cluster030 Filerz1029 incident notification

Resolved - We would like to inform you that the incident on filerz1029 has now been resolved.

Here is detail for this incident :
Start time : 23/03/2025 21:07 UTC
End time : 23/03/2025 22:03 UTC
Impacted Service : Filerz1029 was unreachable on Web Hosting Cluster030.
Customers Impact : Customers have experienced malfunctions accessing their websites hosted on the affected filerz.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Mar 23, 22:31 UTC

Mar 22, 2025

[GRA2][Web Hosting] - Cluster026 - Filerz158 incident notification

Resolved - We would like to inform you that the incident on filerz158 has now been resolved.

Here is detail for this incident :
Start time : 22/03/2025 01:22 UTC
End time : 22/03/2025 05:23 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Mar 22, 05:27 UTC

Identified - We have determined the origin of the incident affecting our Web Hosting offer on the filerz158.

Here are some supplementary details :
Start time : 22/03/2025 01:22 UTC
Impacted Service : filerz158 unreachable on Web Hosting cluster026.
Customers Impact : Customers are experience problems accessing their websites hosted on the affected filerz.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 22, 01:53 UTC

Mar 21, 2025

[GRA1][Web Hosting] - Cluster028 - Filerz962 incident notification

Resolved - We would like to inform you that we had an incident on the Cluster028 - Filerz962.

This incident has now been resolved.

Here are some supplementary details :
Start time : 21/03/2025 08:40 UTC
End time : 21/03/2025 10:30 UTC
Root cause : It was due to a malfunction on a software.

We thank you for your understanding and patience throughout this incident.
Mar 21, 16:18 UTC

Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The hosted websites have been operational since 21/03/2025, 10:30 UTC.
Ongoing Actions : Our technical team is monitoring the incident.

We thank you for your understanding and patience throughout this incident.
Mar 21, 10:51 UTC

Identified - Update : All of hosted websites on cluster 028 - Filerz962 are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 10:02 UTC

Monitoring - We had an incident in progress on our web hosting offer on cluster028 - Filerz962.

Here is detail for this incident :
Start time : 21/03/2025 08:40 UTC
End time : 21/03/2025 08:55 UTC
Impacted Service : Slowness on some hosted websites on cluster 028 - Filerz962.
Customers Impact : Customers experienced slowness on some hosted websites.
Ongoing actions: Our technical team is monitoring the incident.

We thank you for your understanding and patience throughout this incident.
Mar 21, 09:41 UTC

[Belgium][VoIP] - Phone number transfert unavailable

Resolved - We would like to inform you that the incident with our third-party provider in Belgium has now been resolved.

Here is detail for this incident :
Start time : 14/03/2025 08:00 UTC
End time : 20/03/2025 17:00 UTC
Root Cause : Our provider has resolved the incident.

We thank you for your understanding and patience throughout this incident.
Mar 21, 09:54 UTC

Identified - [Belgium][VoIP] - Phone number transfert unavailable

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 14:36 UTC

Investigating - An incident is in progress with our third-party provider in Belgium, customers wanting to use the impacted service may face some difficulties. Please find the details:

Start time : 14/03/2025 08:00 UTC
Service impact : Belgians' phone number transfer (in and out) are stuck at the moment.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

If a customer opened a transfer (in our out) request between OVHcloud and an other Belgian operator for Belgian' phone number, it will be stuck (in waiting state) for the time being.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Mar 19, 10:49 UTC

[EU][VOIP] - SMS answer

Resolved - We would like to inform you that the incident on our SMS offering has now been resolved.

Here is detail for this incident :
Start time : 12/03/2025 09:00 UTC
End time : 20/03/2025 17:30 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 21, 09:49 UTC

Monitoring - A fix has been implemented and we are monitoring the results.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 16:16 UTC

Identified - Update : The SMS response service has been temporarily unavailable since 19/03/2025 11:32 UTC. Customers from another provider cannot respond to OVH via SMS.
Ongoing Actions : Our technical team attempted to revert to a previous configuration, but the process was unsuccessful. Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 09:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Start time : 12/03/2025 09:00 UTC
Mar 19, 11:08 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 19, 10:14 UTC

Investigating - We are currently experiencing an incident affecting our SMS offering, which is causing temporary Availability issues in EU.

Here is detail for this incident :
Start time : 12/03/2025 09:00 UTC
Impacted Service(s) : The SMS answer service is unavailable.
Customers Impact : Customers from another provider cannot answer to OVH by a SMS.
Root cause: It is due to a malfunction on a software.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
Mar 19, 10:08 UTC

[GRA][Web Hosting] - Cluster024 Incident Notification

Resolved - We would like to inform you that we had an incident on the Cluster024.
This incident has now been resolved.

Here are some supplementary details :
Start time : 21/03/2025 04:15 UTC
End time : 21/03/2025 04:35 UTC
Impacted Service : A few cloud Web Hosting on the Cluster024 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their websites hosted on the Cluster024.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 21, 04:53 UTC

[GRA2][Web Hosting] - Maintenance on all cluster

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 21/03/2025 00:32 UTC
Mar 21, 00:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 UTC

Update - We have new information regarding the maintenance.

Please find below an update on the situation:
New start time : 20/03/2025 21:00 UTC
End time : 21/03/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics or logs on clusters 002 / 005 / 007 / 010 / 012 / 013 / 014 / 017 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 005 / 017 : Sending mail from websites may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 011 / 014 / 017
Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/ndkfnxy1ylv4

We apologize for any inconvenience caused and appreciate your understanding.
Feb 28, 14:47 UTC

Update - We have new information regarding the maintenance.

Please find below an update on the situation:
Start time : 21/03/2025 00:00 UTC
End time : 21/03/2025 02:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics or logs on clusters 002 / 005 / 007 / 010 / 012 / 013 / 014 / 017 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 005 / 017 : Sending mail from websites may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 011 / 014 / 017
Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/ndkfnxy1ylv4

We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 16:59 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 20/03/2025 21:00 UTC
End time : 21/03/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics or logs on clusters 002 / 005 / 007 / 010 / 012 / 013 / 014 / 017 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 005 / 017 : Sending mail from websites may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 011 / 014 / 017
Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/ndkfnxy1ylv4

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Feb 14, 22:54 UTC