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OVHcloud Web Hosting Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[GRA][Web Hosting] - Multiple Databases maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 07:02 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu009.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Nov 17, 2025 07:00 - Nov 27, 2025 07:00 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu005.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Nov 17, 2025 07:00 - Nov 27, 2025 07:00 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu012.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Nov 17, 2025 07:00 - Nov 27, 2025 07:00 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu010.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Nov 17, 2025 07:00 - Nov 27, 2025 07:00 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu007.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Nov 17, 2025 07:00 - Nov 27, 2025 07:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Hosted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Operations Operational
Collaborative solutions || OVH Mail Migrator Operational
Collaborative solutions || Private Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Trusted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-CENTRAL-WAW Operational
EU-SOUTH-MIL Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Under Maintenance
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Under Maintenance
eu007 Under Maintenance
eu009 Under Maintenance
eu010 Under Maintenance
eu011 Operational
eu012 Under Maintenance
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster100 Operational
Cluster102 Operational
Cluster103 Operational
Cluster105 Operational
Cluster106 Operational
Cluster107 Operational
Cluster110 Operational
Cluster111 Operational
Cluster112 Operational
Cluster113 Operational
Cluster114 Operational
Cluster115 Operational
Cluster117 Operational
Cluster120 Operational
Cluster121 Operational
Cluster123 Operational
Cluster124 Operational
Cluster127 Operational
Cluster128 Operational
Cluster129 Operational
Clusterx130 Operational
Cluster131 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Web Access Operational
Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GLOBAL][Web Hosting] - OVH Mail Migrator maintenance notification Nov 24, 2025 07:30 - Nov 26, 2025 18:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on OVH Mail Migrator service.

Start time : 24/11/2025 07:30 UTC
End time : 26/11/2025 18:30 UTC
Service impact : OVH Mail Migrator API need an extra header to continue to work
Service improvement : We will update the new OVH Mail migrator (OMM) on https://omm.ovhcloud.com

Legacy OMM https://omm.ovh.net will still be online, but users will be warned to use the new website for creating new migrations . They could still consult the tracking of olders migrations in this legacy website during 2 months (after we will shutdown the website and redirect 301 all the trafic to the new one).

Thank you for your understanding
Posted on Nov 18, 2025 - 23:51 UTC
Nov 20, 2025
[GRA1][Web Hosting] - Filerz912 Cluster103 incident notification
Resolved - We would like to inform you that the incident on the Filerz912 Cluster103 has now been resolved.

Here is detail for this incident :
Start time : 20/11/2025 18:11 UTC
End time : 20/11/2025 19:12 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Nov 20, 19:18 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster103.

Here are some supplementary details :
Start time : 20/11/2025 18:11 UTC
Impacted Service(s) : Filerz912 is unreachable on Web Hosting Cluster103.
Customers Impact : Customers are experiencing issues accessing their websites hosted on the affected Filerz.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 20, 18:27 UTC
[GRA1][Web Hosting] - Filerz 2178 Cluster100 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 20/11/2025 10:54 UTC
End time : 20/11/2025 17:10 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 20, 17:10 UTC
Update - We are continuing to investigate this issue.
Nov 20, 16:36 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster 100.

Here are some supplementary details :

Start time : 20/11/2025 10:54 UTC
Impacted Service(s) : File server 2178 is unreachable on Web Hosting cluster 100.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 20, 16:31 UTC
Nov 19, 2025
[GLOBAL][Web Hosting] - Restore Snapshot incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 14/11/2025 7:48 UTC
End time : 19/11/2025 09:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 19, 09:39 UTC
Update - We are continuing to investigate this issue.
Nov 18, 14:17 UTC
Investigating - We are currently investigating an incident affecting our restore snapshot function on web hosting offer.

Here are some supplementary details :

Start time : 14/11/2025 7:48 UTC
Impacted Service(s) : Some restore snapshots are temporarily unavailable.
Customers Impact : Customers may receive an error message when requesting a restore snapshot.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 14:14 UTC
[EU][Collaborative solutions] - Zimbra incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offer in EU region has been resolved.

Start time : 18/11/2025 16:48 UTC
End time : 18/11/2025 21:31 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 19, 08:21 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : There has been no further impact since 18/11/2025 21:31 UTC.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 21:42 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 17:45 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offer on the specific EU region.

Here are some supplementary details :

Start time : 18/11/2025 16:48 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes (Zimbra).
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 17:00 UTC
Nov 18, 2025
Nov 17, 2025
[GRA1][Web Hosting] - Cluster123 Filerz114 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 17/11/2025 12:35 UTC
End time : 17/11/2025 14:40 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 17, 15:31 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.

Here are some supplementary details :

Start time : 17/11/2025 12:35 UTC
Impacted Service(s) : Slowness on websites on cluster123 filerz114.
Customers Impact : Customers may temporarily experience slowness on the cluster123 Filerz114 websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 17, 13:29 UTC
[FR][VoIP] - Service Provisioning incident notification
Resolved - We would like to inform you that we had an incident on the VoIP offering.
This incident has now been resolved.

Here is detail for this incident :
Start time : 17/11/2025 11:00 UTC
End time : 17/11/2025 11:36 UTC
Impacted Service(s) : https://www.ovhcloud.com/fr/telecom/ was no longer accessible.
Customers Impact : Unable to access the website, and therefore unable to order new services.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Nov 17, 11:46 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
[GRA][Web Hosting] - Cluster024 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 14/11/2025 13:20 UTC
End time : 14/11/2025 14:55 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 15:25 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer on the specific Cluster024.

Here are some supplementary details :

Start time : 14/11/2025 13:20 UTC
Impacted Service(s) : Slowness of sites hosted on cluster024.
Customers Impact : Customers in clusters024 may experience some latencies.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 14:07 UTC
[BELGIUM][VoIP] - Interconnect Incident Notification
Resolved - We are pleased to inform you that the incident affecting our VoIP has been resolved.

Start time : 14/11/2025 03:30 UTC
End time : 14/11/2025 09:35 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 10:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Interconnect service on the specific Belgium region.

Here are some supplementary details :

Start time : 14/11/2025 03:30 UTC
Impacted Service(s) : Following a malfunction in Belgium, call limits have been reached.
Customers Impact : Incoming and outcalling Belgium calls are impacted
Ongoing Actions : The incident has been identified and our teams are working with the equipment manufacturer to restore the service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 08:53 UTC
Investigating - We are currently experiencing an event affecting our VoIP/Interconnect service in Belgium region.

Start time : 14/11/2025 03:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 08:46 UTC
Nov 13, 2025
[GSW][VOIP] - Interconnection AudioCodes SBC
Completed - The scheduled maintenance has been completed.
Nov 13, 23:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:05 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VOIP offer.

Start time : 13/09/2025 19:00 UTC
End time : 30/09/2025 22:00 UTC
Service impact : None
Service improvement : We need to deploy the new version and reboot each cluster of audiocodes SBC to apply firmware version.

Thank you for your understanding.
Nov 13, 21:03 UTC
[GLOBAL][Domains] - Domains Name incident notification on .DK
Resolved - We are pleased to inform you that the incident affecting our .DK Domains offer has been resolved.

Start time : 06/11/2025 12:53 UTC
End time : 13/11/2025 14:14 UTC
Root Cause : This incident was caused by a maintenance of one of our providers.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 22:09 UTC
Identified - We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 06/11/2025 12:53 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains.
Root Cause : This incident is caused by a maintenance of one of our providers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Nov 6, 12:26 UTC
[BHS/RBX/SBG][CDN] - Shared CDN incident notification
Resolved - We would like to inform you that we had an incident on our Shared CDN .
This incident has now been resolved.

Here is detail for this incident :
Start time : 13/11/2025 16:00 UTC
End time : 13/11/2025 17:30 UTC
Impacted Service(s) : Latency and unavailability were observed for Shared CDN service
Customers Impact : Customers have experienced slowness and even unavailability of their Shared CDN .
Root Cause : This incident was caused by a network issue.

We thank you for your understanding and patience throughout this incident.
Nov 13, 19:54 UTC
[Global][Domains] - Domains Name incident notification on .TL
Resolved - We are pleased to inform you that the incident affecting our .TL Domains offer has been resolved.

Start time : 03/11/2025 08:18 UTC
End time : 13/11/2025 07:40 UTC
Root Cause : This incident was caused by a maintenance of one of our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 08:15 UTC
Identified - We have determined the origin of the incident affecting our .TL Domains offer, customers in the impacted zone are unable to perform some tasks on .TL domains.

Here is detail for this incident :
Start time : 03/11/2025 08:18 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TL domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .TL domains.
Root Cause : This incident is caused by a maintenance of one of our provider.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 08:46 UTC
[Global][Domains] - Domains Name incident notification on .MG
Resolved - We are pleased to inform you that the incident affecting our .MG Domains offer has been resolved.

Start time : 03/11/2025 08:18 UTC
End time : 13/11/2025 07:40 UTC
Root Cause : This incident was caused by a maintenance of one of our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 08:06 UTC
Identified - We have determined the origin of the incident affecting our .MG Domains offer, customers in the impacted zone are unable to perform some tasks on .MG domains.

Here is detail for this incident :
Start time : 03/11/2025 08:18 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .MG domains.
Root Cause : This incident is caused by a maintenance of one of our provider.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 08:51 UTC
Nov 12, 2025
[EU][Collaborative solutions] - Zimbra maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 12, 22:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out maintenance on our Collaborative Solutions offering.

Start time : 12/11/2025 21:00 UTC
End time : 12/11/2025 22:00 UTC
Service impact : During the maintenance, Web Access will be temporarily unavailable for a few minutes.
Service improvement : As part of our continuous improvement policy, we will be carrying out maintenance on our Zimbra services.

Thank you for your understanding.
Nov 7, 08:16 UTC
Nov 11, 2025

No incidents reported.

Nov 10, 2025
[GRA][Web Hosting] - Cluster130 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting on Cluster130 has been resolved.

Start time : 10/11/2025 11:47 UTC
End time : 10/11/2025 12:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 10, 12:58 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on Cluster130.

Here are some supplementary details :

Start time : 10/11/2025 11:47 UTC
Impacted Service(s) : Websites hosted on Cluster130 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their websites hosted on Cluster130
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 10, 12:19 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
[GRA][Web Hosting] - Cluster103 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offering on the cluster103 has been resolved.

Start time : 07/11/2025 10:00 UTC
End time : 07/11/2025 16:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 7, 18:29 UTC
Monitoring - Service has been fully restored since 07/11/2025 12:25 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/11/2025 10:00 UTC
Impacted Service(s) : Slowness was observed on Cluster103.
Customers Impact : Some customers were temporarily experiencing issues when trying to access and use their websites located in Cluster103.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 7, 12:44 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offering on the cluster103.

Here are some supplementary details :

Start time : 07/11/2025 10:00 UTC
Impacted Service(s) : Slowness is being observed on Cluster103.
Customers Impact : Some customers are temporarily facing issue trying to access and use their websites located in Cluster103.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Nov 7, 12:31 UTC
Nov 6, 2025
[GLOBAL][Domains] - Domaines Name incident notification
Resolved - We had an incident on Domains offer which has now been resolved.

Here are some supplementary details :

Start time : 06/11/2025 11:13 UTC
End time : 06/11/2025 11:33 UTC
Impacted Service(s) : The domain name ordering service was temporarily unavailable.
Customers Impact : Customers were temporarily unable to view or order a domain name from the manager and website.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Nov 6, 11:55 UTC
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