Web Cloud Status

OVHcloud Web Hosting Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[GLOBAL][Collaborative solutions] - Outlook Web (OWA)

Update - To work around this issue, download the document, and then use the Microsoft Office desktop applications to view or edit it.
We are continuing to work on a fix for this issue.
Apr 10, 2024 - 15:03 UTC

Update - We are continuing to work on a fix for this issue.
Mar 25, 2024 - 10:14 UTC

Identified - Start time : 13/03/2024 00:00 UTC
Service impact : Following an mandatory update from Microsoft, adding templates to Exchange-based services and previewing Excel or Word documents is temporarily not functioning on OWA (Outlook on the web). Links for shared calendars is temporarily not functioning.
Root cause : Software issue
Ongoing actions : We are working with Microsoft to fix this issue.
Update will be post as significant progress is made.
Mar 25, 2024 - 09:56 UTC

[GRA/RBX/SBG/BHS][Collaborative solutions] - Exchange Hosted and Private search feature

Update - We are continuing to work on a fix for this issue.
Apr 10, 2024 - 15:22 UTC

Update - Our technical teams are working with our partner to solve the issue.
Update will be posted as significant progress is made.
Mar 19, 2024 - 14:41 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 15, 2024 - 09:11 UTC

Investigating - Start time : 14/03/2024 14:00 UTC
Service impact : Microsoft Outlook product is facing an issue that prevent clients to perform a search. Application like OWA, ActiveSync are working without impact. We are investingating with Microsoft to identify the root cause of this issue.
Ongoing actions : Investigating
Workaround : Temporary you can disable the ServerAssistedSearch by creating registry key base on the schema bellow.

• Key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Search
• Value name: DisableServerAssistedSearch
• Value type: REG_DWORD
• Value: 1

Please remember that altering registry key require creation of backup and done incorrectly can damage your computer.

Thank you for your trust. Security and protection of your data remain our highest priority, and it is in this frame of mind that we have been operating for years.
Mar 14, 2024 - 14:14 UTC

[EU][Web Cloud] - Outlook Web Access mailbox migration

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 08, 2024 - 16:10 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 2024 16:10 - Aug 30, 2024 16:15 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 08/04/2024 16:10 UTC
End time : 30/08/2024 16:15 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Apr 8, 2024 16:10 - Aug 30, 2024 16:15 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational

RBX Operational

SBG Operational

BHS Operational

CDN || CDN Infrastructure Operational

RBX Operational

SBG Operational

BHS Operational

Collaborative solutions || EmailPro Partial Outage

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

Webmail Partial Outage

Delivery Operational

Collaborative solutions || Hosted Exchange Operational

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Operational

Delivery Operational

Collaborative solutions || MX Plan Partial Outage

Reception Operational

Delivery email Operational

Mailbox Access Under Maintenance

Redirection Operational

Webmail Partial Outage

Delivery Operational

Collaborative solutions || Office Operational

Delivery Operational

Collaborative solutions || Private Exchange Partial Outage

Reception Operational

Delivery email Operational

Mailbox Access Operational

Redirection Operational

User Group Operational

Webmail Partial Outage

Delivery Operational

Collaborative solutions || Sharepoint Operational

Web Access Operational

Delivery Operational

DNS || DNS Anycast Operational

RBX Operational

GRA Operational

SBG Operational

BHS Operational

SYD Operational

SGP Operational

DNS || DNS Hosting Operational

dns Operational

dns10 Operational

dns11 Operational

dns12 Operational

dns13 Operational

dns14 Operational

dns15 Operational

dns16 Operational

dns17 Operational

dns18 Operational

dns19 Operational

dns20 Operational

dns100 Operational

dns101 Operational

dns102 Operational

dns103 Operational

dns104 Operational

dns105 Operational

dns106 Operational

dns107 Operational

dns108 Operational

dns109 Operational

dns110 Operational

dns111 Operational

dns112 Operational

dns113 Operational

dns-tn Operational

dns10-ca Operational

Domains || Domains Name Operational

Registration Operational

Renew Operational

Transfer Operational

Restore Operational

Delete Operational

Databases || CloudDB GRA Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Databases || CloudDB BHS Operational

ca001 Operational

Internet Access || ADSL Operational

Internet Access || Delivery Operational

Internet Access || FTTH Operational

Internet Access || SDSL Operational

Migration Tools || OMM Operational

Migration Tools || OSM Operational

OverTheBox || OverTheBox Operational

VoIP || Carrier SIP Operational

Access RBX Operational

Access SBG Operational

VoIP || Core Network Operational

VoIP || Interconnect Operational

France Operational

Belgium Operational

Spain Operational

Germany Operational

United Kingdom Operational

VoIP || Services Operational

Conferences Operational

CCS Operational

IVR & Call Queues Operational

VXML Operational

Fax Operational

SMS Operational

Billing Operational

Provisioning Operational

VoIP || Telephony Operational

Access SBC Operational

Media Gateways Operational

Voicemail Operational

Web Hosting || Databases BHS Operational

ca001 Operational

Web Hosting || Databases GRA Operational

eu001 Operational

eu002 Operational

eu004 Operational

eu007 Operational

eu008 Operational

eu009 Operational

eu010 Operational

eu011 Operational

eu013 Operational

Web Hosting || Datacenter BHS Operational

Cluster051 Operational

Redirect Operational

Web Hosting || Datacenter GRA Operational

Cluster002 Operational

Cluster003 Operational

Cluster005 Operational

Cluster006 Operational

Cluster007 Operational

Cluster010 Operational

Cluster011 Operational

Cluster012 Operational

Cluster013 Operational

Cluster014 Operational

Cluster015 Operational

Cluster017 Operational

Cluster020 Operational

Cluster021 Operational

Cluster022 Operational

Cluster023 Operational

Cluster024 Operational

Cluster025 Operational

Cluster026 Operational

Cluster027 Operational

Cluster028 Operational

Cluster029 Operational

Cluster030 Operational

Cluster031 Operational

Cluster033 Operational

Redirect Operational

Web Hosting || SSL Operational

Sectigo Operational

Let's Encrypt Operational

Web PaaS || GRA Operational

GRA7 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2024

[GRA][WebPaaS] - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Apr 26, 03:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 03:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our "Web PaaS" offer.

Start time : 26/04/2024 03:00 UTC
End time : 26/04/2024 04:00 UTC
Service impact : All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.
Service improvement : Our partner communicated to OVHCloud that they will be doing a maintenance on OVHCLOUD-FR-1 region to release the latest features, bug fixes and performance updates.

Thank you for your understanding.
Apr 24, 17:08 UTC

[GRA][Web Hosting] - filerz178 filerz287

Completed - The scheduled maintenance has been completed.
Apr 26, 00:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 25/04/2024 23:00 UTC
End time : 26/04/2024 01:00 UTC
Service impact : Filerz will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate server1839 and server1845 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 19, 22:14 UTC

Apr 25, 2024

[GRA2][Web Hosting] - Cluster020/Cluster026 - Filerz51/Filerz125

Completed - The scheduled maintenance has been completed.
Apr 25, 22:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 25/04/2024 21:30 UTC
End time : 25/04/2024 23:30 UTC
Service impact : Filerz51 and Filerz125 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz51 and Filerz125 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:37 UTC

[GRA2][Web Hosting] - Cluster003 - Filerz918

Completed - The scheduled maintenance has been completed.
Apr 25, 20:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 25/04/2024 20:30 UTC
End time : 25/04/2024 22:00 UTC
Service impact : Filerz918 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz918 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:50 UTC

[GRA][Web Hosting] - Cluster006 - Filerz722

Resolved - Start time : 25/04/2024 12:30 UTC
End time : 25/04/2024 13:00 UTC
Root cause : Incident due to a storage issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 25, 13:09 UTC

Update - We are continuing to investigate this issue.
Apr 25, 12:55 UTC

Investigating - Start time : 25/04/2024 12:30 UTC
Service impact : Websites slowness/are unreachable on filerz722
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 25, 12:55 UTC

[GRA2][Web Hosting] - Cluster023/Cluster020 - Filerz98/Filerz49

Completed - The scheduled maintenance has been completed.
Apr 25, 00:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 24/04/2024 23:00 UTC
End time : 25/04/2024 01:00 UTC
Service impact : Filerz98 and Filerz49 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz98 and Filerz49 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:32 UTC

Apr 24, 2024

[GRA2][Web Hosting] - Cluster026 - Filerz212 - Filerz196

Completed - The scheduled maintenance has been completed.
Apr 24, 22:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 24/04/2024 21:30 UTC
End time : 24/04/2024 23:30 UTC
Service impact : Filerz212 and Filerz196 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz212 and Filerz196 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:19 UTC

[GRA2][Web Hosting] - Cluster020 - Filerz71

Completed - The scheduled maintenance has been completed.
Apr 24, 20:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 24/04/2024 20:30 UTC
End time : 24/04/2024 22:00 UTC
Service impact : Filerz71 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz71 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:43 UTC

[GRA][Web Hosting] - Cluster011

Resolved - Start time : 24/04/2024 13:20 UTC
End time : 24/04/2024 13:45 UTC
Service impact : Websites slowness on Cluster011
Root cause : Incident due to network issue.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 24, 13:56 UTC

Investigating - Start time : 24/04/2024 13:20 UTC
End time : 24/04/2024 13:45 UTC
Service impact : Websites slowness on Cluster011
Root cause : Incident due to network issue.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 24, 13:52 UTC

[GRA1][Web Hosting] - Cluster006

Resolved - Start time : 24/04/2024 08:50 UTC
End time : 24/04/2024 09:40 UTC
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 24, 09:59 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 24, 09:47 UTC

Investigating - Start time : 24/04/2024 08:50 UTC
Service impact : Websites slowness on cluster006
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 24, 09:09 UTC

[GRA1][Web Hosting] - Cluster030 - Filerz1545

Resolved - Start time : 24/04/2024 08:20 UTC
End time : 24/04/2024 08:35 UTC
Service impact : Websites slowness on filerz1545
Root cause : storage equipment overloaded
Our technical teams resolved the issue. All impacted services are now operational.
Apr 24, 08:49 UTC

Investigating - Start time : 24/04/2024 08:20 UTC
Service impact : Websites slowness on filerz1545
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 24, 08:39 UTC

[GRA2][Web Hosting] - Cluster030/Cluster026 - Filerz1048/Filerz169

Completed - The scheduled maintenance has been completed.
Apr 24, 00:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 23/04/2024 23:00 UTC
End time : 24/04/2024 01:00 UTC
Service impact : Filerz1048 and Filerz169 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1048 and Filerz169 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:23 UTC

Apr 23, 2024

[GRA1][Web Hosting] - Cluster031 - Filerz1597 - Filerz1813

Completed - The scheduled maintenance has been completed.
Apr 23, 23:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 23/04/2024 21:30 UTC
End time : 23/04/2024 23:30 UTC
Service impact : Filerz1597 and Filerz1813 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1597 and Filerz1813 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:13 UTC

[GRA2][Mail]- filerz34

Completed - The scheduled maintenance has been completed.
Apr 23, 21:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 15:40 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Mail offer.

Start time : 23/04/2024 21:00 UTC
End time : 23/04/2024 23:00 UTC
Service impact : We expect 15 minutes of downtime on filerz34 during the operation.
Service improvement : We will reboot filerz34 in order to improve the performance and stability of the service

Thank you for your understanding.
Apr 23, 15:29 UTC

[GRA2][Web Hosting] - Cluster023 - Filerz707

Completed - The scheduled maintenance has been completed.
Apr 23, 21:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 23/04/2024 20:30 UTC
End time : 23/04/2024 22:00 UTC
Service impact : Filerz707 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz707 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:10 UTC

[GRA2][Web Hosting] - Cluster031 - Filerz1811 - Filerz1810

Completed - The scheduled maintenance has been completed.
Apr 23, 00:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 22/04/2024 23:00 UTC
End time : 23/04/2024 01:00 UTC
Service impact : Filerz1811 and Filerz1810 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1811 and Filerz1810 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:28 UTC

Apr 22, 2024

[GRA1/2][Web Hosting] - Cluster031 - Filerz1598 - Filerz1812

Completed - The scheduled maintenance has been completed.
Apr 22, 22:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 22/04/2024 21:30 UTC
End time : 22/04/2024 23:30 UTC
Service impact : Filerz1598 and Filerz1812 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1598 and Filerz1812 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:05 UTC

[GRA2][Web Hosting] - Cluster006 - Filerz768

Completed - The scheduled maintenance has been completed.
Apr 22, 21:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 22/04/2024 20:30 UTC
End time : 22/04/2024 22:00 UTC
Service impact : Filerz768 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz768 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 18, 17:02 UTC

[RBX/SBG][VoIP] - SIP configuration update

Completed - The scheduled maintenance has been completed.
Apr 22, 21:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VoIP offer.

Start time : 22/04/2024 20:30 UTC
End time : 22/04/2024 21:30 UTC
Service impact : Some calls may be discarded by accounting as some events are lost. Some conference events may be lost.
Service improvement : Following our continuous improvement policy, we will perform a configuration update

Thank you for your understanding.
Apr 22, 13:16 UTC

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

[RBX/SBG][VoIP] - Carrier SIP maintenance notification

Completed - The scheduled maintenance has been completed.
Apr 19, 17:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 17:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Carrier SIP offer.

This may temporarily affect Latency.

Start time : 19/04/2024 17:00 UTC
End time : 19/04/2024 18:00 UTC
Service impact : Latency might be observed on calls
Service improvement : As part of our continuous improvement policy of our VoIP infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Apr 19, 14:02 UTC

[GRA][Web Hosting] - Cluster029

Resolved - Start time : 18/04/2024 18:20 UTC
End time : 18/04/2024 19:25 UTC
Service impact : Slowness was observed on hosted websites on Cluster029
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 19, 13:33 UTC

Monitoring - Start time : 18/04/2024 18:20 UTC
Service impact : Slowness on hosted websites on Cluster029
Root cause : Network issue
Ongoing actions : Monitoring
There is no more impact since 19h25 UTC but we are monitoring the situation for the time being.
Apr 19, 00:47 UTC

Identified - Start time : 18/04/2024 18:20 UTC
Service impact : Slowness on hosted websites on Cluster029
Root cause : Network issue
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 18, 19:30 UTC

[GRA][Web Hosting] - Cluster006 - Filerz729

Resolved - Start time : 19/04/2024 08:47 UTC
End time : 19/04/2024 10:05 UTC
Root cause : Incident due to a software failure
Our technical teams resolved the issue. All impacted services are now operational.
Apr 19, 10:18 UTC

Identified - Due to a software failure, website hosted on filerz729 are unreachable.
A fix is being implemented.
Apr 19, 08:59 UTC

Investigating - Start time : 19/04/2024 08:47 UTC
Service impact : Website hosted on filerz729 are unreachable
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 19, 08:54 UTC

Apr 18, 2024

[GRA1][Web Hosting] - Cluster031 - Server1599

Completed - The scheduled maintenance has been completed.
Apr 18, 23:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:45 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 18/04/2024 22:45 UTC
End time : 19/04/2024 00:45 UTC
Service impact : Server1599 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Server1623 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 22:17 UTC

[GRA1][Web Hosting] - Cluster030 - Server1603

Completed - The scheduled maintenance has been completed.
Apr 18, 22:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 18/04/2024 21:30 UTC
End time : 18/04/2024 23:30 UTC
Service impact : Server1603 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Server1623 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 22:12 UTC

[GRA2][Web Hosting] - Cluster033 - Filerz148

Completed - The scheduled maintenance has been completed.
Apr 18, 21:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 18:19 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 18/04/2024 20:30 UTC
End time : 18/04/2024 22:00 UTC
Service impact : Filerz148 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz148 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 17:42 UTC

[GRA][Web Hosting] - Cluster029

Resolved - Start time : 18/04/2024 15:30 UTC
End time : 18/04/2024 16:30 UTC
Service impact : Slowness was observed on hosted websites on Cluster029
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 18, 16:38 UTC

Identified - Start time : 18/04/2024 15:30 UTC
Service impact : Slowness on hosted websites on Cluster029
Root cause : Network issue
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 18, 15:55 UTC

[GRA][Web Hosting] - Cluster006 - Filerz729

Resolved - Start time : 18/04/2024 13:10 UTC
End time : 18/04/2024 13:55 UTC
Service impact : Slowness was observed on hosted websites on Filerz729
Root cause : Storage equipment overloaded
Our technical teams resolved the issue. All impacted services are now operational.
Apr 18, 13:58 UTC

Investigating - Start time : 18/04/2024 13:10 UTC
Service impact : Slowness on hosted websites on Filerz729
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 18, 13:35 UTC

[GRA][Web Hosting] - Cluster006 - Filerz729

Resolved - Start time : 18/04/2024 08:45 UTC
End time : 18/04/2024 10:25 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Apr 18, 11:44 UTC

Update - We are continuing to investigate this issue.
Apr 18, 09:30 UTC

Investigating - Start time : 18/04/2024 08:45 UTC
Service impact : Websites unreachable on filerz729.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 18, 09:17 UTC

[GRA2][Web Hosting] - Cluster031 - Server1617

Completed - The scheduled maintenance has been completed.
Apr 18, 00:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:45 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 17/04/2024 22:45 UTC
End time : 18/04/2024 00:45 UTC
Service impact : Server1617 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Server1617 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 17:48 UTC

Apr 17, 2024

[GRA1][Web Hosting] - Cluster031 - Server1623

Completed - The scheduled maintenance has been completed.
Apr 17, 22:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 17/04/2024 21:30 UTC
End time : 17/04/2024 23:30 UTC
Service impact : Server1623 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Server1623 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 17:53 UTC

[GRA2][Web Hosting] - Cluster003 - Filerz890

Completed - The scheduled maintenance has been completed.
Apr 17, 22:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 17/04/2024 20:30 UTC
End time : 17/04/2024 22:00 UTC
Service impact : Filerz890 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz890 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 17:57 UTC

[GRA][Databases] - Web Cloud Databases migrations

Completed - The migrations has been done !
The scheduled maintenance is therefore completed.
Apr 17, 19:52 UTC

Update - The migrations are now 72% complete.
Operations will resume tomorrow.
Apr 11, 20:04 UTC

Update - The migrations are now 47% complete.
Operations will resume tomorrow.
Apr 10, 20:50 UTC

Update - The migrations are still in progress with 34% of them completed.
Apr 10, 18:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Database offer.

Start time : 04/04/2024 00:00 UTC
End time : 02/05/2024 00:00 UTC
Service impact : During this operation, our customers may experience an unavailability of 3 minutes
Service improvement : Within the framework of the continuous improvement of our services, we carry out an operation of migration of the Web Cloud Databases instances from eu012. Please note that the current maintenance can take place 24/24.

Thank you for your understanding.
Apr 3, 14:50 UTC

[GRA][Web Hosting] - Cluster006 - Filerz722

Resolved - Start time : 17/04/2024 09:10 UTC
End time : 17/04/2024 09:50 UTC
Service impact : Slowness were observed on hosted websites on Filerz722
Root cause : Storage equipment overloaded
Our technical teams resolved the issue. All impacted services are now operational.
Apr 17, 11:30 UTC

Investigating - Start time : 17/04/2024 09:10 UTC
Service impact : Slowness on hosted websites on Filerz722
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Apr 17, 09:58 UTC

Apr 16, 2024

[GRA1][Web Hosting] - Cluster022 - Filerz1507

Completed - The scheduled maintenance has been completed.
Apr 16, 23:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:45 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 16/04/2024 22:45 UTC
End time : 17/04/2024 00:45 UTC
Service impact : Filerz1507 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1507 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 18:04 UTC

[GRA1][Web Hosting] - Cluster031 - Server1605

Completed - The scheduled maintenance has been completed.
Apr 16, 22:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 16/04/2024 21:30 UTC
End time : 16/04/2024 23:30 UTC
Service impact : Server1605 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Server1605 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 18:37 UTC

[GRA2][Web Hosting] - Cluster007 - Filerz396

Completed - The scheduled maintenance has been completed.
Apr 16, 21:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 16/04/2024 20:30 UTC
End time : 16/04/2024 22:00 UTC
Service impact : Filerz396 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz396 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 18:15 UTC

[CA][Web Hosting] - Cluster051

Resolved - Start time : 16/04/2024 08:05 UTC
End time : 16/04/2024 08:25 UTC
Service impact : Slowness were observed on hosted websites on Cluster051
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.
Apr 16, 08:46 UTC

Identified - Start time : 16/04/2024 08:05 UTC
Service impact : Slowness on hosted websites on Cluster051
Root cause : Network issue
Ongoing actions : Our technical teams are currently working to solve the problem
Apr 16, 08:36 UTC

[GRA1][Web Hosting] - Cluster028 - Server1580

Completed - The scheduled maintenance has been completed.
Apr 16, 00:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:45 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 15/04/2024 22:45 UTC
End time : 16/04/2024 00:45 UTC
Service impact : Server1580 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Server1580 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 18:23 UTC

Apr 15, 2024

[GRA3][Web Hosting] - Cluster031 - Server1628

Completed - The scheduled maintenance has been completed.
Apr 15, 22:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 15/04/2024 21:30 UTC
End time : 15/04/2024 23:30 UTC
Service impact : Server1628 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Server1628 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 18:26 UTC

[GRA1][Web Hosting] - Cluster006 - Filerz730

Completed - The scheduled maintenance has been completed.
Apr 15, 21:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 15/04/2024 20:30 UTC
End time : 15/04/2024 22:00 UTC
Service impact : Filerz730 will be unavailable for 40 minutes during the maintenance
Service improvement : We are going to migrate Filerz730 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 12, 18:31 UTC

[GRA][Web Hosting] - Cluster024

Resolved - Start time : 15/04/2024 10:52 UTC
End time : 15/04/2024 11:20 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a hardware.
Apr 15, 13:10 UTC

Investigating - Start time : 15/04/2024 10:52 UTC
Service impact : Websites are unreachable on Cluster024.
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 15, 11:01 UTC

[GRA][Web Hosting] - cluster030 - filerz1551

Resolved - Start time : 15/04/2024 07:20 UTC
End time : 15/04/2024 08:08 UTC
Our technical teams resolved the issue. All impacted services are now operational.
Apr 15, 08:12 UTC

Investigating - Start time : 15/04/2024 07:20 UTC
Service impact : Websites slowness on filerz1551
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 15, 07:25 UTC

Apr 14, 2024

No incidents reported.

Apr 13, 2024

[GRA2][Web Hosting] - Cluster014

Resolved - Start time : 13/04/2024 13:10 UTC
End time : 13/04/2024 15:03 UTC
Root cause : https://bare-metal-servers.status-ovhcloud.com/incidents/pnsx4b951w9n
Our technical teams resolved the issue. All impacted services are now operational.
Apr 13, 15:06 UTC

Investigating - Start time : 13/04/2024 13:10 UTC
Service impact : Crons execution delayed
Root Cause:https://bare-metal-servers.status-ovhcloud.com/incidents/pnsx4b951w9n
Ongoing actions : Our technical teams are investigating the issue.
Update will be posted as significant progress is made.
Apr 13, 13:55 UTC

Apr 12, 2024

[FR][xDSL/FTTH] - Service degradation

Resolved - Start time : 11/04/2024 07:30 UTC
End time : 12/04/2024 04:00 UTC
Service impact :The situation is back to normal, the service is running nominally.
Root cause : It was due to a disruption on the network.
Apr 12, 08:32 UTC

Monitoring - Start time : 11/04/2024 07:30 UTC
Service impact : Since 07:30 UTC we have been experiencing disruption on the national network, leading to packet losses. We are working with the providers involved and doing our utmost to restore services as quickly as possible.
Ongoing actions : Our teams have fixed the problem and traffic is back to normal. Our teams are monitoring the incident.
Apr 11, 12:42 UTC

Investigating - Start time : 11/04/2024 07:30 UTC
Service impact : Since 07:30 UTC we have been experiencing disruption on the national network, leading to packet losses. We are working with the providers involved and doing our utmost to restore services as quickly as possible.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Apr 11, 09:08 UTC

[GRA3][Web Hosting] - Cluster031 - Filerz1662

Completed - The scheduled maintenance has been completed.
Apr 12, 00:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:45 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our web hosting offer.

This may temporarily affect availability.

Start time : 11/04/2024 22:45 UTC
End time : 12/04/2024 00:45 UTC
Service impact : Filerz1662 will be unavailable for 60 minutes during the maintenance
Service improvement : We are going to migrate Filerz1662 to keep our infrastructure up-to-date

Thank you for your understanding.
Apr 5, 08:16 UTC