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OVHcloud Web Hosting Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[GRA][Web Hosting] - Statistics incident notification
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical are still working on a fix to solve the incident.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

If you need to access your web hosting statistics, contact our support team.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 01, 2025 - 09:18 UTC
Identified - We have determined the origin of the incident affecting statistics accessibility on our Web Hosting offer for all clusters in GRA.

Here are some supplementary details :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : All Clusters in GRA.
Customers Impact : Some customers are temporarily unable to access their web hostings statistics in GRA.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 2025 - 16:52 UTC
Update - We are currently experiencing an incident affecting statistics accessibility on our Web Hosting offering for all clusters located in GRA.

Here is detail for this incident :
Start time : 01/01/2025 00:00 UTC
Impacted Service(s) : All Clusters in GRA.
Customers Impact : Some customers are temporarily unable to access their web hostings statistics in GRA.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 2025 - 16:06 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 25, 2025 - 15:53 UTC
[Global][Domains] - Domains Name incident notification on .hr domains
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical teams are still working with our provider to solve the incident.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 01, 2025 - 08:04 UTC
Identified - We have determined the origin of the incident affecting our Domains offer.

Here are some supplementary details :
Start time : 24/03/2025 10:00 UTC
Impacted Services : .hr domains are not currently available for registration or transfer.
Customers Impact : Customer with a .hr domains name are unable to perform some tasks.
Root Cause : This incident was caused by a maintenance of one of our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologise for any inconvenience caused and appreciate your understanding.
Mar 25, 2025 - 09:09 UTC
Investigating - An incident is in progress on our Domain Names offer, customers in the impacted zone may face some difficulties.

Please find the details:
Start time : 24/03/2025 10:00 UTC
Service impact : Customer with a .hr domains name are unable to perform some tasks.
Ongoing actions : Our teams are working to resolve the issue.

We will keep you informed of developments and the resolution of the incident.
Mar 25, 2025 - 07:37 UTC
[GRA][WebHosting] - Maintenance notification for multiple Databases
Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.
End time : 15/04/2025 16:00 UTC
Mar 31, 2025 - 12:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2025 - 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 2025 08:00 - Apr 1, 2025 16:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 19/03/2025 08:00 UTC
End time : 01/04/2025 16:00 UTC
Service impact : Each Databases will be unavailable one by one during 5 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Databases offer.

Thank you for your understanding.
Mar 19, 2025 08:00 - Apr 1, 2025 16:00 UTC

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Hosted Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Delivery Operational
Collaborative solutions || Private Exchange Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
User Group Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Sharepoint Operational
Web Access Operational
Delivery Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Partial Outage
Registration Partial Outage
Renew Operational
Transfer Partial Outage
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
eu013 Operational
Databases || CloudDB BHS Operational
ca001 Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Migration Tools || OMM Operational
Migration Tools || OSM Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
Web Hosting || Databases GRA Under Maintenance
eu001 Under Maintenance
eu002 Operational
eu004 Operational
eu007 Operational
eu008 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
eu013 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Partial Outage
Cluster002 Partial Outage
Cluster003 Partial Outage
Cluster005 Partial Outage
Cluster006 Partial Outage
Cluster007 Partial Outage
Cluster010 Partial Outage
Cluster011 Partial Outage
Cluster012 Partial Outage
Cluster013 Partial Outage
Cluster014 Partial Outage
Cluster015 Partial Outage
Cluster017 Partial Outage
Cluster020 Partial Outage
Cluster021 Partial Outage
Cluster022 Partial Outage
Cluster023 Partial Outage
Cluster024 Partial Outage
Cluster025 Partial Outage
Cluster026 Partial Outage
Cluster027 Partial Outage
Cluster028 Partial Outage
Cluster029 Partial Outage
Cluster030 Partial Outage
Cluster031 Partial Outage
Cluster090 Partial Outage
Cluster100 Partial Outage
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GRA/RBX/SBG][Collaborative solutions] - Hosted/Private Exchange maintenance notification Apr 1, 2025 18:00-21:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Hosted and Private Exchange offers.

Start time : 01/04/2025 18:00 UTC
End time : 01/04/2025 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Hosted and Private Exchange offers by disabling TLS 1.0 and TLS 1.1.
The deprecation of TLS 1.0 and 1.1, as well as the removal of the aforementioned cipher suites, will be implemented as follows:
• TLS 1.0 and 1.1 will no longer be supported on our infrastructure, and any attempts to connect using these protocols will result in a connection error.
• The removed cipher suites will be replaced with the updated alternatives, which will be used for all new connections.
• We recommend that all users ensure their clients and applications are configured to use TLS 1.2, and support the updated cipher suites.

Thank you for your understanding.
Posted on Apr 01, 2025 - 08:56 UTC

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz Apr 1, 2025 21:00 - Apr 2, 2025 04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 01/04/2025 21:00 UTC
End time : 02/04/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster028 - Filerz1562
Cluster031 - Filerz1654/Filerz1621/Filerz1641/Filerz1659/Filerz1593
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Posted on Mar 27, 2025 - 21:14 UTC

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz Apr 2, 2025 21:00 - Apr 3, 2025 04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 02/04/2025 21:00 UTC
End time : 03/04/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster028 - Filerz1567/Filerz1514
Cluster031 - Filerz1595/Filerz1590/Filerz1588/Filerz1574
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Posted on Mar 27, 2025 - 21:18 UTC

[GRA1][Web Hosting] - Maintenance notification for multiple Filerz Apr 3, 2025 21:00 - Apr 4, 2025 04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 03/04/2025 21:00 UTC
End time : 04/04/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster030 - Filerz1564
Cluster031 - Filerz1717/Filerz1660/Filerz1618
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Posted on Mar 27, 2025 - 21:22 UTC
Apr 1, 2025
[GRA1][Web Hosting] - Maintenance notification for multiple Filerz
Completed - The maintenance was completed , all services are operational.
Apr 1, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 31/03/2025 21:00 UTC
End time : 01/04/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster029 - Filerz1626
Cluster030 - Filerz1545
Cluster031 - Filerz1663/Filerz1814/Filerz1592/Filerz1589
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 27, 21:10 UTC
Mar 31, 2025

Unresolved incident: [GRA][WebHosting] - Maintenance notification for multiple Databases.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
[GRA][Web Hosting] - cluster027 incident notification
Resolved - We would like to inform you that the incident on cluster027 has now been resolved.

Here is detail for this incident :
Start time : 29/03/2025 01:31 UTC
End time : 29/03/2025 02:21 UTC
Root Cause : This incident was caused by a software malfunction on the load balancer.

We thank you for your understanding and patience throughout this incident.
Mar 29, 02:39 UTC
Investigating - We are currently experiencing an incident affecting our Web Hosting offering, which is causing temporary Availability issues in the cluster027.

Here is detail for this incident :
Start time : 29/03/2025 01:31 UTC
Impacted Service(s) : Web Hosting on the Cluster027 are temporarily unavailable.
Customers Impact : Only french customer are experiencing malfunctions accessing their websites hosted on the affected Cluster027.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 29, 01:44 UTC
Mar 28, 2025
[GRA][Web Cloud] - Cloud DB incident notification
Resolved - We would like to inform you that the incident on our Web Cloud offering, have been resolved
Start Time : 28/03/2025 15:58 UTC
End Time : 28/03/2025 19:00 UTC
Root cause : The incident was due to a software issue.

We thank you for your understanding and patience throughout this incident
Mar 28, 19:03 UTC
Update - Both VM are being cold migrating to another new host. We expect to get the services back online as soon as possible.
Mar 28, 18:09 UTC
Update - We are continuing to investigate this issue.
Mar 28, 16:15 UTC
Investigating - We are currently experiencing an incident affecting our Web Cloud offering, which is causing temporary availability.

Please find the details:
Start time : 28/03/2025 15:58 UTC
Service impact : Customer can not accessing their database only in clouddb011 and clouddb013
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Mar 28, 16:15 UTC
[GRA1][Web Hosting] - Maintenance notification for multiple Filerz
Completed - The scheduled maintenance has been completed.
Mar 28, 00:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 27/03/2025 21:00 UTC
End time : 28/03/2025 03:59UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster030 - Filerz1549
Cluster029 - Filerz1585
Cluster031 - Filerz1619
Cluster031 - Filerz1596
Cluster031 - Filerz1710
Cluster031 - Filerz1609
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 19, 15:41 UTC
Mar 27, 2025
[Global][SMS] - SMS Service to Italy recipient incident Notification
Resolved - We would like to inform you that the incident related to our SMS offering in Italy has now been resolved.

Here is detail for this incident :
Start time : 18/03/2025 21:00 UTC
End time : 26/03/2025 10:23 UTC
Root Cause : This incident was caused by a SMS aggregator from a provider.

We thank you for your understanding and patience throughout this incident.
Mar 27, 15:58 UTC
Update - We are currently experiencing an incident affecting our SMS offering, which is causing temporary Availability issues in Italy.

Here is detail for this incident :
Start time : 18/03/2025 21:00 UTC
Impacted Service(s) : SMS to Italy is temporarily degraded.
Customers Impact : The customers sending an SMS to a recipient in Italy may see the sender's number incorrectly displayed unless the sender is registered with an aggregator.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Mar 20, 09:11 UTC
Investigating - Event notification

We are currently experiencing an event affecting our SMS service.
Start time : 18/03/2025 21:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 09:03 UTC
[Global][Domains] - Domains Name incident notification on .TOP
Resolved - We would like to inform you that the incident on our Domains Name .TOP, have been resolved
Start Time : 03/03/2025 08:49 UTC
End Time : 27/03/2025 08:46 UTC

We thank you for your understanding and patience throughout this incident
Mar 27, 08:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Start time : 03/03/2025 08:49 UTC
Service impact : Customer with a .TOP domains name are unable to perform some tasks.
Mar 26, 16:16 UTC
Investigating - We are currently experiencing an incident affecting our Domains, customers in the impacted zone are unable to perform some tasks.

Here is detail for this incident :

Start time : 03/03/2025 08:49 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TOP domains.
Customers Impact : Customers are temporarily unable to perform multiple operations (Registration, Renew, Transfer, Restore, Delete). Please note that websites are still available. Unfortunately, customers who want to renew their .TOP domain name after the expiration date is already passed will have their websites unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 26, 14:27 UTC
Mar 26, 2025
[GRA1][Web Hosting] - Maintenance notification for multiple Filerz
Completed - This maintenance has been rescheduled.
A new schedule will be posted in the coming days.
Mar 26, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 26/03/2025 21:00 UTC
End time : 27/03/2025 03:59UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster030 - Filerz1508
Cluster031 - Filerz1610
Cluster030 - Filerz1543
Cluster029 - Filerz1510
Cluster028 - Filerz1569
Cluster031 - Filerz1631
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 19, 15:35 UTC
[GRA1/2/3][Web Hosting] - Maintenance notification for multiple Filerz
Completed - The scheduled maintenance has been completed.
Mar 26, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 25/03/2025 21:00 UTC
End time : 26/03/2025 03:59UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation :
Cluster030 - Filerz1544
Cluster030 - Filerz1548
Cluster010 - Filerz667
Cluster029 - Filerz1602
Cluster028 - Filerz1584
Cluster010 - Filerz637
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 19, 15:30 UTC
Mar 25, 2025
[RBX/GRA/SBG][Collaborative solutions] - Hosted Exchange maintenance notification
Completed - The scheduled maintenance has been completed.
Mar 25, 21:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Exchange offer.

Start time : 25/03/2025 20:00 UTC
End time : 25/03/2025 22:00 UTC
Service impact : Customers will be unable to access their mails for a maximum duration of 10 minutes during the operation.
Service improvement : As part of our continuous improvement policy of our Hosted Exchange offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Mar 24, 17:38 UTC
[RBX][Collaborative solutions] - Private Exchange Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 25, 15:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Private Exchange service.

Start time : 24/03/2025 08:00 UTC
End time : 31/03/2025 07:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Private Exchange service.

Thank you for your understanding.
Mar 20, 22:18 UTC
Mar 24, 2025
[GRA1][Web Hosting] - Maintenance notification for multiple Filerz
Completed - The scheduled maintenance has been completed.
Mar 24, 23:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 24/03/2025 21:00 UTC
End time : 25/03/2025 03:59UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation:
Cluster023 - Filerz194
Cluster020 - Filerz25
Cluster023 - Filerz76
Cluster026 - Filerz1917
Cluster015 - Filerz455
Cluster007 - Filerz386
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.

Thank you for your understanding.
Mar 19, 15:19 UTC
Mar 23, 2025
[GRA2][Web Hosting] - Cluster030 Filerz1029 incident notification
Resolved - We would like to inform you that the incident on filerz1029 has now been resolved.

Here is detail for this incident :
Start time : 23/03/2025 21:07 UTC
End time : 23/03/2025 22:03 UTC
Impacted Service : Filerz1029 was unreachable on Web Hosting Cluster030.
Customers Impact : Customers have experienced malfunctions accessing their websites hosted on the affected filerz.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Mar 23, 22:31 UTC
Mar 22, 2025
[GRA2][Web Hosting] - Cluster026 - Filerz158 incident notification
Resolved - We would like to inform you that the incident on filerz158 has now been resolved.

Here is detail for this incident :
Start time : 22/03/2025 01:22 UTC
End time : 22/03/2025 05:23 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Mar 22, 05:27 UTC
Identified - We have determined the origin of the incident affecting our Web Hosting offer on the filerz158.

Here are some supplementary details :
Start time : 22/03/2025 01:22 UTC
Impacted Service : filerz158 unreachable on Web Hosting cluster026.
Customers Impact : Customers are experience problems accessing their websites hosted on the affected filerz.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 22, 01:53 UTC
Mar 21, 2025
[GRA1][Web Hosting] - Cluster028 - Filerz962 incident notification
Resolved - We would like to inform you that we had an incident on the Cluster028 - Filerz962.

This incident has now been resolved.

Here are some supplementary details :
Start time : 21/03/2025 08:40 UTC
End time : 21/03/2025 10:30 UTC
Root cause : It was due to a malfunction on a software.

We thank you for your understanding and patience throughout this incident.
Mar 21, 16:18 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The hosted websites have been operational since 21/03/2025, 10:30 UTC.
Ongoing Actions : Our technical team is monitoring the incident.

We thank you for your understanding and patience throughout this incident.
Mar 21, 10:51 UTC
Identified - Update : All of hosted websites on cluster 028 - Filerz962 are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 21, 10:02 UTC
Monitoring - We had an incident in progress on our web hosting offer on cluster028 - Filerz962.

Here is detail for this incident :
Start time : 21/03/2025 08:40 UTC
End time : 21/03/2025 08:55 UTC
Impacted Service : Slowness on some hosted websites on cluster 028 - Filerz962.
Customers Impact : Customers experienced slowness on some hosted websites.
Ongoing actions: Our technical team is monitoring the incident.

We thank you for your understanding and patience throughout this incident.
Mar 21, 09:41 UTC
[Belgium][VoIP] - Phone number transfert unavailable
Resolved - We would like to inform you that the incident with our third-party provider in Belgium has now been resolved.

Here is detail for this incident :
Start time : 14/03/2025 08:00 UTC
End time : 20/03/2025 17:00 UTC
Root Cause : Our provider has resolved the incident.

We thank you for your understanding and patience throughout this incident.
Mar 21, 09:54 UTC
Identified - [Belgium][VoIP] - Phone number transfert unavailable

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 14:36 UTC
Investigating - An incident is in progress with our third-party provider in Belgium, customers wanting to use the impacted service may face some difficulties. Please find the details:

Start time : 14/03/2025 08:00 UTC
Service impact : Belgians' phone number transfer (in and out) are stuck at the moment.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

If a customer opened a transfer (in our out) request between OVHcloud and an other Belgian operator for Belgian' phone number, it will be stuck (in waiting state) for the time being.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Mar 19, 10:49 UTC
[EU][VOIP] - SMS answer
Resolved - We would like to inform you that the incident on our SMS offering has now been resolved.

Here is detail for this incident :
Start time : 12/03/2025 09:00 UTC
End time : 20/03/2025 17:30 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 21, 09:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 16:16 UTC
Identified - Update : The SMS response service has been temporarily unavailable since 19/03/2025 11:32 UTC. Customers from another provider cannot respond to OVH via SMS.
Ongoing Actions : Our technical team attempted to revert to a previous configuration, but the process was unsuccessful. Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 20, 09:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Start time : 12/03/2025 09:00 UTC
Mar 19, 11:08 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A fix is being implemented.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 19, 10:14 UTC
Investigating - We are currently experiencing an incident affecting our SMS offering, which is causing temporary Availability issues in EU.

Here is detail for this incident :
Start time : 12/03/2025 09:00 UTC
Impacted Service(s) : The SMS answer service is unavailable.
Customers Impact : Customers from another provider cannot answer to OVH by a SMS.
Root cause: It is due to a malfunction on a software.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
Mar 19, 10:08 UTC
[GRA][Web Hosting] - Cluster024 Incident Notification
Resolved - We would like to inform you that we had an incident on the Cluster024.
This incident has now been resolved.

Here are some supplementary details :
Start time : 21/03/2025 04:15 UTC
End time : 21/03/2025 04:35 UTC
Impacted Service : A few cloud Web Hosting on the Cluster024 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their websites hosted on the Cluster024.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 21, 04:53 UTC
[GRA2][Web Hosting] - Maintenance on all cluster
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 21/03/2025 00:32 UTC
Mar 21, 00:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 UTC
Update - We have new information regarding the maintenance.

Please find below an update on the situation:
New start time : 20/03/2025 21:00 UTC
End time : 21/03/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics or logs on clusters 002 / 005 / 007 / 010 / 012 / 013 / 014 / 017 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 005 / 017 : Sending mail from websites may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 011 / 014 / 017
Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/ndkfnxy1ylv4

We apologize for any inconvenience caused and appreciate your understanding.
Feb 28, 14:47 UTC
Update - We have new information regarding the maintenance.

Please find below an update on the situation:
Start time : 21/03/2025 00:00 UTC
End time : 21/03/2025 02:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics or logs on clusters 002 / 005 / 007 / 010 / 012 / 013 / 014 / 017 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 005 / 017 : Sending mail from websites may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 011 / 014 / 017
Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/ndkfnxy1ylv4

We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 16:59 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 20/03/2025 21:00 UTC
End time : 21/03/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.
In addition :
• Possible slowness on metrics or logs on clusters 002 / 005 / 007 / 010 / 012 / 013 / 014 / 017 : Metrics and logs access may be delayed or slow during the maintenance period.
• Possible slowness on mails on clusters 005 / 017 : Sending mail from websites may be delayed or slow during the maintenance period.
• Slowness on operations on clusters 011 / 014 / 017
Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/ndkfnxy1ylv4

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Feb 14, 22:54 UTC
Mar 20, 2025
[RBX/GRA/SBG][Collaborative solutions] - Hosted Exchange maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 20/03/2025 21:18 UTC.
Mar 20, 22:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Hosted Exchange offer.

Start time : 20/03/2025 20:00 UTC
End time : 20/03/2025 22:00 UTC
Service impact : Customers will be unable to access their mails for a maximum duration of 10 minutes during the operation.
Service improvement : As part of our continuous improvement policy of our Hosted Exchange offer, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Mar 18, 22:02 UTC
[GRA1/2][Web Hosting] - Maintenance notification for multiple Filerz
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 19/03/2025 23:20 UTC.
Mar 20, 01:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.

This may temporarily affect availability.

Start time : 19/03/2025 21:00 UTC
End time : 20/03/2025 04:00 UTC
Service impact : Each Filerz listed below will be temporarily unavailable for 20 minutes during the operation:
cluster027 - Filerz380
Cluster027 - Filerz382
Cluster027 - Filerz381
Cluster027 - Filerz259
Cluster028 - Filerz788
Cluster028 - Filerz1612
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple Filerz to improve the performance and stability of the service.
Mar 14, 21:37 UTC
Mar 19, 2025
Mar 18, 2025
[GRA2][Web Hosting] - Maintenance on cluster 020/021/026/027/028/030/031
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 18/03/2025 23:40 UTC.
Mar 18, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 18/03/2025 21:00 UTC
End time : 19/03/2025 00:00 UTC

Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/v177q80kj1yw

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Feb 28, 14:58 UTC
[EU][VoIP] - Telephony incident notification
Resolved - We would like to inform you that we had an incident on our VoIP service.
This incident has now been resolved.

Here is detail for this incident :
Start time : 18/03/2025 12:00 UTC
End time : 18/03/2025 13:35 UTC
Impacted Service(s) : During the maintenance, Access to voicemail and fax have been disconnected.
Customers Impact : Some customers were experience problems accessing their voicemail and fax.
Root Cause : This incident was caused by a maintenance issue.

We thank you for your understanding and patience throughout this incident.
Mar 18, 15:35 UTC
[GRA][Web Hosting] - List hosting services on Manager
Resolved - We would like to inform you that there has been an incident on cluster100 and it has been resolved.

Here is detail for this incident :
Start time : 18/03/2025 09:00 UTC
End time : 18/03/2025 09:37 UTC
Service Impact : On the Manager services hosted on the Cluster100 could not be printed.
Customers Impact : A customer who has at least one service on the Cluster100 could not list Webhosting instances on the Manager.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Mar 18, 10:13 UTC
[GRA2][Web Hosting] - Maintenance on cluster 003/006/010/013/014/017/027 -> 031
Completed - The scheduled maintenance has been completed.
Mar 18, 00:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 UTC
Update - We have new information regarding the maintenance.

Please find below an update on the situation:
New start time : 17/03/2025 21:00 UTC
End time : 18/03/2025 00:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/5pxdbmsfb5vb


We apologize for any inconvenience caused and appreciate your understanding.
Feb 28, 14:42 UTC
Update - We have new information regarding the maintenance.

Please find below an update on the situation:
Start time : 18/03/2025 00:00 UTC
End time : 18/03/2025 02:00 UTC
Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/5pxdbmsfb5vb


We apologize for any inconvenience caused and appreciate your understanding.
Feb 18, 16:58 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer.
This may temporarily affect availability.

Start time : 17/03/2025 21:00 UTC
End time : 18/03/2025 00:00 UTC

Service impact : During this maintenance, you may experience some disruptions to our services on all impacted clusters. Specifically:
• Suspension of traffic from AI and content indexing bots and crawlers on all impacted clusters: To prevent any potential issues, we will temporarily suspend traffic from AI and content indexing bots and crawlers on all impacted clusters.
• Possible slowness on perso/pro offers : You may notice slower loading times or delayed responses when accessing your website or applications.

Service improvement : This maintenance is link to : https://network.status-ovhcloud.com/incidents/5pxdbmsfb5vb

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your understanding.
Feb 14, 22:43 UTC
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