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OVHcloud Web Hosting Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Web Cloud status page for real-time information on system performance and availability.

CDN || CDN Hosting Operational
RBX Operational
SBG Operational
BHS Operational
CDN || CDN Infrastructure Operational
RBX Operational
SBG Operational
BHS Operational
Collaborative solutions || EmailPro Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Hosted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || MX Plan Operational
Reception Operational
Delivery email Operational
Mailbox Access Operational
Redirection Operational
Webmail Operational
Delivery Operational
Collaborative solutions || Office Operational
Operations Operational
Collaborative solutions || OVH Mail Migrator Operational
Collaborative solutions || Private Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Trusted Exchange Operational
Mailbox Access Operational
Mail Flow Operational
Operations Operational
Collaborative solutions || Zimbra Operational
Web Access Operational
DNS || DNS Anycast Operational
RBX Operational
GRA Operational
SBG Operational
BHS Operational
SYD Operational
SGP Operational
DNS || DNS Hosting Operational
dns Operational
dns10 Operational
dns11 Operational
dns12 Operational
dns13 Operational
dns14 Operational
dns15 Operational
dns16 Operational
dns17 Operational
dns18 Operational
dns19 Operational
dns20 Operational
dns100 Operational
dns101 Operational
dns102 Operational
dns103 Operational
dns104 Operational
dns105 Operational
dns106 Operational
dns107 Operational
dns108 Operational
dns109 Operational
dns110 Operational
dns111 Operational
dns112 Operational
dns113 Operational
dns-tn Operational
dns10-ca Operational
Domains || Domains Name Operational
Registration Operational
Renew Operational
Transfer Operational
Restore Operational
Delete Operational
Databases || CloudDB GRA Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Databases || CloudDB BHS Operational
ca001 Operational
ca002 Operational
Identity, Security & Operations || Key Management Service Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-CENTRAL-WAW Operational
EU-SOUTH-MIL Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
VoIP || Carrier SIP Operational
Access RBX Operational
Access SBG Operational
VoIP || Core Network Operational
VoIP || Interconnect Operational
France Operational
Belgium Operational
United Kingdom Operational
Switzerland Operational
VoIP || Services Operational
Conferences Operational
CCS, IVR & Call Queues Operational
VXML Operational
Billing Operational
Provisioning Operational
VoIP || SMS Operational
VoIP || Telephony Operational
Access SBC Operational
Fax Operational
Media Gateways Operational
Softcall Operational
Voicemail Operational
Web Hosting || Databases BHS Operational
ca001 Operational
ca002 Operational
Web Hosting || Databases GRA Operational
eu001 Operational
eu002 Operational
eu004 Operational
eu005 Operational
eu007 Operational
eu009 Operational
eu010 Operational
eu011 Operational
eu012 Operational
Web Hosting || Datacenter BHS Operational
Cluster051 Operational
Redirect Operational
Web Hosting || Datacenter GRA Operational
Cluster002 Operational
Cluster003 Operational
Cluster005 Operational
Cluster006 Operational
Cluster007 Operational
Cluster010 Operational
Cluster011 Operational
Cluster012 Operational
Cluster013 Operational
Cluster014 Operational
Cluster015 Operational
Cluster017 Operational
Cluster020 Operational
Cluster021 Operational
Cluster023 Operational
Cluster024 Operational
Cluster025 Operational
Cluster026 Operational
Cluster027 Operational
Cluster028 Operational
Cluster029 Operational
Cluster030 Operational
Cluster031 Operational
Cluster100 Operational
Cluster102 Operational
Cluster103 Operational
Cluster105 Operational
Cluster106 Operational
Cluster107 Operational
Cluster110 Operational
Cluster111 Operational
Cluster112 Operational
Cluster113 Operational
Cluster114 Operational
Cluster115 Operational
Cluster117 Operational
Cluster120 Operational
Cluster121 Operational
Cluster123 Operational
Cluster124 Operational
Cluster127 Operational
Cluster128 Operational
Cluster129 Operational
Clusterx130 Operational
Cluster131 Operational
Redirect Operational
Web Hosting || SSL Operational
Sectigo Operational
Let's Encrypt Operational
Web PaaS || GRA Operational
GRA7 Operational
Internet Access || SDSL Operational
Internet Access || ADSL Operational
Internet Access || Delivery Operational
Internet Access || FTTH Operational
OverTheBox || OverTheBox Operational
Web Access Operational
Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[EU][Web Cloud] - Outlook Web Access mailbox migration Dec 9, 2025 18:00 - May 10, 2026 20:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Web Cloud offer.

Start time : 09/12/2025 18:00 UTC
End time : 31/05/2026 09:44 UTC
Service impact : Service interruption is expected for a few minutes to a few hours
Affected customers will receive several emails notifying them of the maintenance day.
During this period, emails received will be delivered after the short interruption.

Service improvement : The purpose of this operation is to migrate MXPLAN mailboxes under Outlook Web Access (OWA) to the new Zimbra Webmail.
No action is required from the customers.
For further information, please find attached a link to the FAQ: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra-faq?id=kb_article_view&sysparm_article=KB0061410

Thank you for your understanding.
Posted on Nov 21, 2025 - 09:59 UTC
Nov 27, 2025
[GRA][Collaborative solutions] - MX Plan incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions has been resolved.

Start time : 27/11/2025 08:22 UTC
End time : 27/11/2025 10:06 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 27, 15:56 UTC
Monitoring - Service has been fully restored since 27/11/2025 10:06 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :
Start time : 27/11/2025 08:22 UTC
Impacted Service(s) : The MX Plan service was temporarily unavailable.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 27, 10:15 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :
Start time : 27/11/2025 08:22 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable.
Customers Impact : Some customers are currently experiencing temporary disruptions accessing webmail through both the web interface and desktop clients. Sent and received emails are temporarily unavailable but will be delivered once the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 27, 08:57 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu010.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:37 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu005.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:11 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu012.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:40 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu007.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:16 UTC
[GRA][Web Hosting] - Multiple Databases maintenance notification
Completed - The scheduled maintenance has been completed.
Nov 27, 15:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:02 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases offer in cluster eu009.

This may temporarily affect availability.
Start time: 17/11/2025 07:00 UTC
End time: 27/11/2025 15:00 UTC
Service impact: The duration of the unavailability of each database will range from one to five minutes.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on our databases offer.

Thank you for your understanding.
Oct 15, 00:26 UTC
[GRA][Collaborative solutions] - MX Plan maintenance notification
Completed - We would like to inform you that the maintenance on our is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 27, 01:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Web Hosting offer on Filerz47 .

This may temporarily affect availability.
Start time: 26/11/2025 21:30 UTC
End time: 27/11/2025 04:00 UTC
Service impact: Filerz47 will be temporarily unavailable for 30 minutes during the maintenance.
Service improvement: We are going to migrate the filerz47 to keep our infrastructure up-to-date and more stable to avoid further downtime. The filerz will have a downtime of 30min during the migration.

Thank you for your understanding.
Nov 26, 17:44 UTC
Nov 26, 2025
[Global][Collaborative solutions] - Zimbra maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Nov 26, 20:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Zimbra offer.

Start time : 26/11/2025 20:00 UTC
End time : 26/11/2025 21:00 UTC
Service impact : During the maintenance, customers cannot access their email accounts via webmail or mail clients. They cannot send or receive messages for 5 minutes. Incoming emails will be queued and delivered after the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Zimbra offer.

Thank you for your understanding.
Nov 25, 10:57 UTC
[GRA][Collaborative solutions] - MX Plan incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offering, which was causing temporary availability issue in the GRA region has been resolved.

Start time : 26/11/2025 10:45 UTC
End time : 26/11/2025 14:53 UTC
Root Cause : This incident was caused by a network equipment and software issues.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 26, 16:39 UTC
Monitoring - Service has been fully restored since 26/11/2025 14:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC
Impacted Service(s) : The MX Plan service was temporarily unavailable on Filerz 47.
Customers Impact : Customers were temporarily unable to access webmail via the web interface or desktop client. Emails sent or received were temporarily unavailable and have been delivered once the incident was resolved.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 26, 15:04 UTC
Update - Please find below an update on the situation:
Update : The incident has been resolved by our teams, and no emails have been lost. Incoming/outgoing emails in the queue are currently being processed. However, due to the large number of emails, processing may take some time.
Ongoing Actions : Our teams are currently processing the backlog.

We will get back to you when the situation is resolved.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 26, 14:59 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 26, 12:32 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offering, which is causing temporary availability issue in the GRA region.

Here are some supplementary details :

Start time : 26/11/2025 10:45 UTC
Impacted Service(s) : The MX Plan service is temporarily unavailable on Filerz 47.
Customers Impact : Customers are temporarily unable to access webmail via the web interface or desktop client. Emails sent or received are temporarily unavailable and will be delivered once the incident is resolved.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 26, 11:18 UTC
[GLOBAL][Web Hosting] - OVH Mail Migrator maintenance notification
Completed - We would like to inform you that the maintenance on our Web Hosting offer is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Nov 26, 01:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:30 UTC
Scheduled - As part of a complete overhaul of our interface and a user experience enhancement, a new website and a new API called v3 will be available.

Start time : 24/11/2025 07:30 UTC
End time : 26/11/2025 18:30 UTC
Service impact : OVH Mail Migrator API and UI.
Service improvement : During the update, the current website will be in maintenance mode. When the new website and API are released, the previous website will be in read only for 2 months to let you access your previous migrations.

You will be invited to go to the new website at https://omm.ovhcloud.com to create new migrations.

The new API v3 replaces the old one, and you'll need to use it to create new migrations, projects, or file uploads. It will be available at https://api.omm.ovhcloud.com/swagger.

Thank you for your understanding
Nov 18, 23:51 UTC
Nov 25, 2025
[GRA][Web Hosting] - Filerz 138/Cluster026 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offer on the Filerz 138 on the specific Cluster026 has been resolved.

Start time : 25/11/2025 16:45 UTC
End time : 25/11/2025 20:00 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 20:55 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Nov 25, 18:39 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the Filerz 138 on the specific Cluster026.

Here are some supplementary details :

Start time : 25/11/2025 16:45 UTC
Impacted Service(s) : Files server 138 is unreachable on Web Hosting Cluster026.
Customers Impact : Some slowness is observed on some hosted websites
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 17:24 UTC
[GRA][Web Hosting] - Filerz 525/Cluster111 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our filerz 525 on the specific Cluster111 has been resolved.

Start time : 25/11/2025 13:30 UTC
End time : 25/11/2025 14:45 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 14:52 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the Filerz 525 on the specific Cluster111.

Here are some supplementary details :

Start time : 25/11/2025 13:30 UTC
Impacted Service(s) : Files server 525 is unreachable on Web Hosting Cluster111.
Customers Impact : Some slowness is observed on some hosted websites
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 13:53 UTC
Update - We are continuing to investigate this issue.
Nov 25, 13:46 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer on the filerz 525 on the specific Cluster111.

Start time : 25/11/2025 13:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 25, 13:40 UTC
Nov 24, 2025
[GRA1/9][Domains] - Multiple Sharedsql Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Domains has been resolved.

Start time : 24/11/2025 08:55 UTC
End time : 24/11/2025 16:11 UTC
Root Cause : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 16:13 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is related to this issue https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 11:44 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : New services are currently affected.

Impacted Service(s) : clouddb038.eu007.clouddb.ovh.net, clouddb043.eu007.clouddb.ovh.net, sharedsql001.eu011.clouddb.ovh.net, sharedsql004.eu007.clouddb.ovh.net, sharedsql006.eu007.clouddb.ovh.net, sharedsql010.eu007.clouddb.ovh.net, sharedsql017.eu007.clouddb.ovh.net, sharedsql017.eu011.clouddb.ovh.net, sharedsql018.eu009.clouddb.ovh.net, sharedsql019.eu009.clouddb.ovh.net, sharedsql023.eu009.clouddb.ovh.net, sharedsql027.eu007.clouddb.ovh.net, sharedsql030.eu009.clouddb.ovh.net, sharedsql032.eu007.clouddb.ovh.net, sharedsql042.eu007.clouddb.ovh.net, sharedsql043.eu007.clouddb.ovh.net, sharedsql047.eu007.clouddb.ovh.net, sharedsql049.eu009.clouddb.ovh.net, sharedsql050.eu009.clouddb.ovh.net, sharedsql062.eu009.clouddb.ovh.net, sharedsql064.eu007.clouddb.ovh.net, sharedsql070.eu007.clouddb.ovh.net, sharedsql072.eu007.clouddb.ovh.net. have a malfunction .
Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Nov 24, 11:42 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : sharedsql051.eu007, sharedsql053.eu010, sharedsql057.eu010, sharedsql063.eu005, sharedsql065.eu007, sharedsql068.eu007, sharedsql018.eu009, sharedsql030.eu009, sharedsql050.eu009, sharedsql062.eu009 have a malfunction .
Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Nov 24, 10:56 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql031.eu010 , sharedsql039.eu007,sharedsql044.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Nov 24, 10:27 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql018.eu007, sharedsql023.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Nov 24, 10:23 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb045.eu010, clouddb062.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Nov 24, 10:17 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql036.eu007, sharedsql019.eu009, sharedsql023.eu009, sharedsql049.eu009, clouddb003.eu010 have a malfunction .
Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Nov 24, 10:12 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Clouddb071.eu010 has a malfunction .
Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.
Nov 24, 10:01 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update :

Impacted Service(s) : Sharedsql072.eu012 , sharedsql062.eu001 , sharedsql011.eu005 sharedsql066.eu010 , sharedsql062.eu007 have a malfunction .
Customers Impact : Customers cannot access their databases.

As soon as the situation evolves or the incident is resolved, we will keep you informed.


Thank you for your understanding
Nov 24, 09:46 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our WebHosting Databases offer on the specific sharedsql051.eu001.

Here are some supplementary details :

Start time : 24/11/2025 08:55 UTC
Impacted Service(s) : Sharedsql051.eu001 has a malfunction
Customers Impact : Customers cannot access their databases.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 09:22 UTC
Investigating - We are currently experiencing an event affecting our WebHosting offer located in the sharedsql051.eu001.

Start time : 24/11/2025 08:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 09:12 UTC
[BHS5][Database] - Host unreachable incident notification
Resolved - We are pleased to inform you that the incident affecting our Databases has been resolved.

Start time : 24/11/2025 15:35 UTC
End time : 24/11/2025 15:57 UTC
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/ggqp66bfw4py

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 15:59 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Web Hosting offer on the specific region BHS5.

Here are some supplementary details :

Start time : 24/11/2025 15:35 UTC
Impacted Service(s) : The following hosts are unreachable :
clouddb002.ca002.clouddb.ovh.net
clouddb003.ca002.clouddb.ovh.net
sharedsql001.ca002.clouddb.ovh.net
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 15:50 UTC
[GRA][Web Hosting] - Logs Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 24/11/2025 08:36 UTC
End time : 24/11/2025 10:27 UTC
Root Cause : This incident is caused by this incident : https://public-cloud.status-ovhcloud.com/incidents/n3xbc2131m8n

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 10:34 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on Cluster112 and Cluster100.

Here are some supplementary details :

Start time : 24/11/2025 10:17 UTC
Impacted Service(s) : Logs on cluster112 and cluster100 are unavailable
Customers Impact : Customer can't see logs on https://logs.cluster112.hosting.ovh.net and https://logs.cluster100.hosting.ovh.net
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 24, 10:28 UTC
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
[BHS/RBX/SBG][CDN] - incident notification
Resolved - We had an incident on our CDN offer which has now been resolved.

Here are some supplementary details :

Start time : 21/11/2025 14:00 UTC
End time : 21/11/2025 15:00 UTC
Impacted Service(s) : The Content Delivery Network (CDN) was temporarily facing latencies.
Customers Impact : Customers were temporarily facing latencies while trying to load their web pages.
Root Cause : This incident was caused by a network issue.

We thank you for your understanding and patience throughout this incident.
Nov 21, 15:10 UTC
Investigating - We are currently experiencing an event affecting our CDN offer.

Start time : 21/11/2025 14:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 21, 14:57 UTC
Nov 20, 2025
[GRA1][Web Hosting] - Filerz912 Cluster103 incident notification
Resolved - We would like to inform you that the incident on the Filerz912 Cluster103 has now been resolved.

Here is detail for this incident :
Start time : 20/11/2025 18:11 UTC
End time : 20/11/2025 19:12 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Nov 20, 19:18 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue on the Cluster103.

Here are some supplementary details :
Start time : 20/11/2025 18:11 UTC
Impacted Service(s) : Filerz912 is unreachable on Web Hosting Cluster103.
Customers Impact : Customers are experiencing issues accessing their websites hosted on the affected Filerz.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Nov 20, 18:27 UTC
[GRA1][Web Hosting] - Filerz 2178 Cluster100 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 20/11/2025 10:54 UTC
End time : 20/11/2025 17:10 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 20, 17:10 UTC
Update - We are continuing to investigate this issue.
Nov 20, 16:36 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary availability issue in the cluster 100.

Here are some supplementary details :

Start time : 20/11/2025 10:54 UTC
Impacted Service(s) : File server 2178 is unreachable on Web Hosting cluster 100.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 20, 16:31 UTC
Nov 19, 2025
[GLOBAL][Web Hosting] - Restore Snapshot incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 14/11/2025 7:48 UTC
End time : 19/11/2025 09:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 19, 09:39 UTC
Update - We are continuing to investigate this issue.
Nov 18, 14:17 UTC
Investigating - We are currently investigating an incident affecting our restore snapshot function on web hosting offer.

Here are some supplementary details :

Start time : 14/11/2025 7:48 UTC
Impacted Service(s) : Some restore snapshots are temporarily unavailable.
Customers Impact : Customers may receive an error message when requesting a restore snapshot.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 14:14 UTC
[EU][Collaborative solutions] - Zimbra incident notification
Resolved - We are pleased to inform you that the incident affecting our Collaborative solutions offer in EU region has been resolved.

Start time : 18/11/2025 16:48 UTC
End time : 18/11/2025 21:31 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 19, 08:21 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : There has been no further impact since 18/11/2025 21:31 UTC.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 21:42 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 17:45 UTC
Investigating - We are currently investigating an incident affecting our Collaborative solutions offer on the specific EU region.

Here are some supplementary details :

Start time : 18/11/2025 16:48 UTC
Impacted Service(s) : Some Zimbra mailboxes are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their mailboxes (Zimbra).
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 18, 17:00 UTC
Nov 18, 2025
Nov 17, 2025
[GRA1][Web Hosting] - Cluster123 Filerz114 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting has been resolved.

Start time : 17/11/2025 12:35 UTC
End time : 17/11/2025 14:40 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 17, 15:31 UTC
Investigating - We are currently investigating an incident affecting our Web Hosting offering, which is causing temporary latency issue in the GRA region.

Here are some supplementary details :

Start time : 17/11/2025 12:35 UTC
Impacted Service(s) : Slowness on websites on cluster123 filerz114.
Customers Impact : Customers may temporarily experience slowness on the cluster123 Filerz114 websites.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 17, 13:29 UTC
[FR][VoIP] - Service Provisioning incident notification
Resolved - We would like to inform you that we had an incident on the VoIP offering.
This incident has now been resolved.

Here is detail for this incident :
Start time : 17/11/2025 11:00 UTC
End time : 17/11/2025 11:36 UTC
Impacted Service(s) : https://www.ovhcloud.com/fr/telecom/ was no longer accessible.
Customers Impact : Unable to access the website, and therefore unable to order new services.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Nov 17, 11:46 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
[GRA][Web Hosting] - Cluster024 incident notification
Resolved - We are pleased to inform you that the incident affecting our Web Hosting offer has been resolved.

Start time : 14/11/2025 13:20 UTC
End time : 14/11/2025 14:55 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 15:25 UTC
Investigating - We are currently experiencing an event affecting our Web Hosting offer on the specific Cluster024.

Here are some supplementary details :

Start time : 14/11/2025 13:20 UTC
Impacted Service(s) : Slowness of sites hosted on cluster024.
Customers Impact : Customers in clusters024 may experience some latencies.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 14:07 UTC
[BELGIUM][VoIP] - Interconnect Incident Notification
Resolved - We are pleased to inform you that the incident affecting our VoIP has been resolved.

Start time : 14/11/2025 03:30 UTC
End time : 14/11/2025 09:35 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 10:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Interconnect service on the specific Belgium region.

Here are some supplementary details :

Start time : 14/11/2025 03:30 UTC
Impacted Service(s) : Following a malfunction in Belgium, call limits have been reached.
Customers Impact : Incoming and outcalling Belgium calls are impacted
Ongoing Actions : The incident has been identified and our teams are working with the equipment manufacturer to restore the service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 08:53 UTC
Investigating - We are currently experiencing an event affecting our VoIP/Interconnect service in Belgium region.

Start time : 14/11/2025 03:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 14, 08:46 UTC
Nov 13, 2025
[GSW][VOIP] - Interconnection AudioCodes SBC
Completed - The scheduled maintenance has been completed.
Nov 13, 23:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:05 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our VOIP offer.

Start time : 13/09/2025 19:00 UTC
End time : 30/09/2025 22:00 UTC
Service impact : None
Service improvement : We need to deploy the new version and reboot each cluster of audiocodes SBC to apply firmware version.

Thank you for your understanding.
Nov 13, 21:03 UTC
[GLOBAL][Domains] - Domains Name incident notification on .DK
Resolved - We are pleased to inform you that the incident affecting our .DK Domains offer has been resolved.

Start time : 06/11/2025 11:53 UTC
End time : 13/11/2025 14:14 UTC
Root Cause : This incident was caused by a maintenance of one of our providers.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 22:09 UTC
Identified - We have determined the origin of the incident affecting our .DK Domains offer, customers in the impacted zone are unable to perform some tasks on .DK domains.

Here are some supplementary details :

Start time : 06/11/2025 11:53 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .DK domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .DK domains.
Root Cause : This incident is caused by a maintenance of one of our providers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Nov 6, 12:26 UTC
[BHS/RBX/SBG][CDN] - Shared CDN incident notification
Resolved - We would like to inform you that we had an incident on our Shared CDN .
This incident has now been resolved.

Here is detail for this incident :
Start time : 13/11/2025 16:00 UTC
End time : 13/11/2025 17:30 UTC
Impacted Service(s) : Latency and unavailability were observed for Shared CDN service
Customers Impact : Customers have experienced slowness and even unavailability of their Shared CDN .
Root Cause : This incident was caused by a network issue.

We thank you for your understanding and patience throughout this incident.
Nov 13, 19:54 UTC
[Global][Domains] - Domains Name incident notification on .TL
Resolved - We are pleased to inform you that the incident affecting our .TL Domains offer has been resolved.

Start time : 03/11/2025 08:18 UTC
End time : 13/11/2025 07:40 UTC
Root Cause : This incident was caused by a maintenance of one of our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 08:15 UTC
Identified - We have determined the origin of the incident affecting our .TL Domains offer, customers in the impacted zone are unable to perform some tasks on .TL domains.

Here is detail for this incident :
Start time : 03/11/2025 08:18 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .TL domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .TL domains.
Root Cause : This incident is caused by a maintenance of one of our provider.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 08:46 UTC
[Global][Domains] - Domains Name incident notification on .MG
Resolved - We are pleased to inform you that the incident affecting our .MG Domains offer has been resolved.

Start time : 03/11/2025 08:18 UTC
End time : 13/11/2025 07:40 UTC
Root Cause : This incident was caused by a maintenance of one of our provider.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 13, 08:06 UTC
Identified - We have determined the origin of the incident affecting our .MG Domains offer, customers in the impacted zone are unable to perform some tasks on .MG domains.

Here is detail for this incident :
Start time : 03/11/2025 08:18 UTC
Impacted Service(s) : Multiple operations (Registration, Renew, Transfer, Restore, Delete) are temporarily unavailable for .MG domains.
Customers Impact : Customers are temporarily unable to perform specified operations on .MG domains.
Root Cause : This incident is caused by a maintenance of one of our provider.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Nov 3, 08:51 UTC
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